topic Re: why does my hotmail keep sending out random emails? in Norton 360

why does my hotmail keep sending out random emails?

scoobydoowantsu — Tue, 28 Jul 2009 16:59:30 GMT

hi, not sure if its a relevent issue, but can someone please tell me why my hotmail keeps sending out random emails, even to people that arent in m y contacts list?

i have norton 360 v3.

Re: why does my hotmail keep sending out random emails?

yogesh_mohan — Tue, 28 Jul 2009 17:40:56 GMT

Hi Scoobydoowantsu,

Are you accessing hotmail using any Email Clients (Outlook/Outlook Express) or through web based hotmail service?

Let us know how you found that your hotmail keeps sending emails to the people not in your contact list. Also, include details like the subject line and content of email. Is it a delivery failed message(Auto-reply) from non-existing email accounts?

There are several caused for this type of behaviour:

1. Your email address has been used by spammers to send email as if sent from your address, usually accomplished by forging an emails headers with your address. It does not necessarily mean it was sent from your Hotmail account and you won't be able to stop spammers from yusing your email address. This can occur from use of your real email address on the internet, in newsgroups, clicking on links in unsolicited email, clicking on a link to unsubscribe in an unsolicited email, etc.

2. Someone else's system with your email address in their address book was compromised and all other addresses was harvested by a virus or worm for use as sending spam.
3. Your system or Hotmail account was compromised.(Less chance when you have Norton 360 3.0)

Did you run full system scan using Norton 360 in Safe mode?

If not, try that first. Run LiveUpdate from Norton 360 repeatedly until yu see the message that all updates are installed. Then restart the computer to Safe Mode. In Safe mode, double-click Norton 360 icon and when it prompts to run a full system scan, click yes.

Yogesh

Message Edited by yogesh_mohan on 07-28-2009 11:10 PM

Re: why does my hotmail keep sending out random emails?

scoobydoowantsu — Tue, 28 Jul 2009 20:08:15 GMT

i get hundreds of delivery failure reports.

the emails are usually advertising based, here is one.

i have recently got rid of a global root problem thanks to they support on here.

so i have completed lots of scans recently, in safe mode too.

This is an automatically generated Delivery Status Notification.
 
Delivery to the following recipients failed.
 
[Removed]

--Forwarded Message Attachment--
From:[Removed]
To: [Removed]
Subject: Re:
Date: Tue, 28 Jul 2009 09:57:09 +0000

Hi,

Our website expresscmc.com offer brand-name electronics at deep discounts and come with manufacturer warranties. computers/televisions/ mobiles/ players/ cameras/ camcorders/games consoles and so on, most items are sold at wholesale prices. That is really a good chance to get the items you want with little cost. You can get more information form our website when you are free.

We look forward to your favourable and prompt reply.

Yours Faithfully,

[edit:Please do not post email addresses per the Participation Guidelines and Terms of Service.]

Message Edited by shannons on 07-28-2009 01:08 PM

Re: why does my hotmail keep sending out random emails?

delphinium — Tue, 28 Jul 2009 17:44:03 GMT

Hi Scoobydoowantsu:

Since Yogesh_Mohan is available to analyze a log for us, would you please run Hijackthis. I can't recall if you have it already but if not, here is the link.

http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

Also please run a full scan with Malwarebytes and post the log.

http://www.malwarebytes.org

Re: why does my hotmail keep sending out random emails?

yogesh_mohan — Tue, 28 Jul 2009 17:46:49 GMT

Hi scoobydoowantsu,

I have edited a section regarding this "delivery failure" mails in my previous post as well as the causes for this, please go through it. This does not imply that you sent the mails or your computer is compromised. But still, we have to make sure that your computer is secure from infections. So, try running LiveUpdate and a full system scan in Safe mode, and make sure that you are completely protected. As I stated earlier, this can be a result of Spoofing by spammers. Spoofing is the "forgery" of an address, to hide the identity of the sender, and is usually done by an Automatic Spamming system, that blindly and randomly, runs through addresses in sequence. The sender information shown in e-mails (the "From" field) can be spoofed easily. It's not actually coming from or thru your account. This technique is commonly used by Spammers to hide the origin of their e-mails and leads to problems such as misdirected bounces. All you can do is delete the emails, and run full system scan on weekly basis to make sure that you are protected.

Yogesh

Re: why does my hotmail keep sending out random emails?

scoobydoowantsu — Tue, 28 Jul 2009 18:03:50 GMT

ok.

right i have done the hijak this scan but i cant find the saved log file, lol

i scan my laptop regularly.

also, once3 when i went to right new email, when it opened there was always an advertising email already there.

but i have since solved that.,

when i do the hijak scan, how should i scan, which option?

Re: why does my hotmail keep sending out random emails?

scoobydoowantsu — Tue, 28 Jul 2009 18:07:11 GMT

ok, here it is.

Re: why does my hotmail keep sending out random emails?

yogesh_mohan — Tue, 28 Jul 2009 18:13:34 GMT

There are only a few unnecessary entries in your Hijackthis log, but there are not malicious. You can run Hijackthi Scan again, select only the following entries and click Fix.

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (file missing)

Re: why does my hotmail keep sending out random emails?

scoobydoowantsu — Tue, 28 Jul 2009 19:04:53 GMT

i completed another malware scan, as i did when i had the global root problem

this scan revealed nothing.

ok, i will do the hijack scan again.

Re: why does my hotmail keep sending out random emails?

scoobydoowantsu — Tue, 28 Jul 2009 19:11:23 GMT

ok,

i have deleted the 4 lines you suggested.

will come back to this forum in a couple of days when i have checked my emails again.

thank you guys for your time.