topic Re: Norton 360 backup seems incompatible with Acronis True Image Home 2010 in Norton 360

Norton 360 backup seems incompatible with Acronis True Image Home 2010

MartinB — Thu, 05 Nov 2009 10:08:06 GMT

I have recently installed Acronis True Image Home 2010. I am running Vista 64.

I have found that Norton 360 V3 backup no longer works:

All backups complete as cancelled
The backup tab in file properties no longer appears
The Norton 360 options on file right mouse are greyed out
Norton backup overlays are not updated

I wanted to find out if the products are fundamentally incompatible and what the options are.

As I see it I could

Remove Acronis and use something else for system backups - but what is compatible with Norton 360
Remove Norton 360 and use another solution such as Norton Internet Security in the hope that this is compatible with Acronis

Ideas very welcome

Re: Norton 360 backup seems incompatible with Acronis True Image Home 2010

MarcP — Thu, 05 Nov 2009 13:00:53 GMT

I have ATI 2010 (latest build released this week) as well with N360.

The only commonality I have with you is your item #1 and #4. All my backups in N360 end up being canceled for no reasons. I have been trying for 2-3 days without success. I just finished completely uninstalling and reinstalling N360 and will try a backup again.

For items #2 and 3, those happen if you have an N360 backup management window open. Close all N360 windows and those optionsshould return.

Among your possible solutions, Norton Ghost 15 is apparently coming out next week (according to Amazon.com). Something to consider.

Re: Norton 360 backup seems incompatible with Acronis True Image Home 2010

MartinB — Thu, 05 Nov 2009 16:39:59 GMT

Marc

Thanks for the feedback.

I checked the symptoms again you are correct although I find that the backup tab on file properties does not exist for files created after ATI was installed.

Ghost certainly seems an option unless the products can be made to work together.

kind regards

Re: Norton 360 backup seems incompatible with Acronis True Image Home 2010

MartinB — Sat, 07 Nov 2009 11:42:51 GMT

OK so I deinstalled Acronis True Image Home 2010 and my Norton 360 V3 backups now work OK.

I have had so many problems with the Acronis software I have decided to get my money back - thank goodness for Amazon in this regard.

As to what to use instead probably Ghost - however it seems that the real issue with any PC system backup software is how do you test it. If you test it and it does not work you have no system and are in the situation that the software is supposed to help you avoid.

Re: Norton 360 backup seems incompatible with Acronis True Image Home 2010

mdturner — Sat, 07 Nov 2009 12:03:12 GMT

MartinB wrote:
OK so I deinstalled Acronis True Image Home 2010 and my Norton 360 V3 backups now work OK.

I have had so many problems with the Acronis software I have decided to get my money back - thank goodness for Amazon in this regard.

As to what to use instead probably Ghost - however it seems that the real issue with any PC system backup software is how do you test it. If you test it and it does not work you have no system and are in the situation that the software is supposed to help you avoid.

Hi MartinB

I have used Ghost 12 and 14 (when restoring imaged systems to use for software testing) well over a hunderd times and have not had a failure yet. It is a very solid piece of software. The new version, Ghost 15, should be in the stores in a couple of weeks.

Hope that helps.

Re: Norton 360 backup seems incompatible with Acronis True Image Home 2010

dbrisendine — Sun, 08 Nov 2009 04:59:23 GMT

I can also attest to Ghost being a solid solution that would seem to fit here. Ghost 15 should be out soon and is Win7 compatible (if that matters).