topic When were your anti phising definitions last updated? in Norton 360

When were your anti phising definitions last updated?

reactivate — Mon, 25 Jan 2010 14:56:36 GMT

Can someone please check their security history to see when their anti phising definition were last updated. According to my security history anti phising definitions has not been updated since 18th January 2010. This cannot be correct surely.

Re: When were your anti phising definitions last updated?

reactivate — Mon, 25 Jan 2010 19:21:55 GMT

Anyone? All I want to know is when your anti phising definitions were last updated, so I can know if there is a problem with mine. I really need to get to the bottom of this because until the 18th of January my definitions were updating daily, at least a few times in an 8 hour period. If I cant find an answer I'm going to have to look for an alternative to Norton 360 because I'm not 100% confident it is protecting me properly at the moment.

Re: When were your anti phising definitions last updated?

boneidle — Mon, 25 Jan 2010 21:26:17 GMT

Hi reactivate.

Is this what you want.

Look like mine were updated 25-01-10

Re: When were your anti phising definitions last updated?

reactivate — Tue, 26 Jan 2010 09:10:46 GMT

Thanks for your help mate, I am using antiphising definitions 20100118.003 and you are using 20100125.007, I now know there is something seriously wrong, and I am not being properly protected. So question is what to do, I'm not sure because I dont understand why I'm not recieving updates, it appears only the anti phising updates are not being updated.

Re: When were your anti phising definitions last updated?

boneidle — Tue, 26 Jan 2010 12:00:23 GMT

I assume that you've checked that everything is turned on, and have done manual updates.

What version of N360 have you got ?

Norton window -- Help & Support -- About.

Re: When were your anti phising definitions last updated?

reactivate — Tue, 26 Jan 2010 14:01:54 GMT

boneidle wrote:
I assume that you've checked that everything is turned on, and have done manual updates.
What version of N360 have you got ?
Norton window -- Help & Support -- About.

Yes everythig is turned on, and I have tried manual updates, as I said it appears everything except antiphising definition are being updated. I'm using version 3.5.2.11 I did a diagnostic test with Norton and it says my operating system may be missing key security or performance patches, although according to microsoft update I am up to date. It really does look like I'm going to have to re-install Windows now, and buy an alternative security software. All my research seems to suggest that Norton is probably the best all round security software, but the issues with firefox really gave me some grave concerns. I really could have done without this, but I guess there is no such thing as safe browsing anymore, no matter what level of security you use.

Re: When were your anti phising definitions last updated?

boneidle — Tue, 26 Jan 2010 14:09:50 GMT

Was wondering if your 'Pulse Updates' have accidentally been switched off.

Norton window -- Settings -- Antivirus -- Antispyware and Updates.

Re: When were your anti phising definitions last updated?

reactivate — Tue, 26 Jan 2010 15:17:51 GMT

boneidle wrote:
Was wondering if your 'Pulse Updates' have accidentally been switched off.
Norton window -- Settings -- Antivirus -- Antispyware and Updates.

Yes I've check it mate. I logged on as admin and noticed that Windows has blocked certain program from startup, although Norton isnt one of them. Then I decided to download optional updates from Microsoft, one being an update to my Nvidia network driver which has been available for download for sometime. It started preparing for download but seemed to be taking some time to start download, then all of a sudden it went into safe mode.

I'm wondering if I should do an online virus scan now, if so do I have to disable my Norton 360?

Re: When were your anti phising definitions last updated?

gabranth — Tue, 26 Jan 2010 15:40:59 GMT

i would stay away from online virus scans most of them are malware that say you have hundreds of files infected with viruses that you need to pay to remove. also i would stay away from windows drivers they give me a bluescreen when i install them especially the ethernet driver

Re: When were your anti phising definitions last updated?

SendOfJive — Tue, 26 Jan 2010 16:59:04 GMT

Hi reactivate,

This may be an issue with the Norton Security History not catching the Antiphishing updates. I checked my log and found the last update was January 9. I then went into the Norton definition folder and found a current update. In fact, yesterday I manually updated and received an Antiphishing set and the Norton History Identity log did not pick it up. I have cleared the log and will see if the next update appears.

So, check your actual definitions folder, which for NIS is located at:

C:\ProgramData\Norton\[weirdnumbers&letters]\NIS_version number\Definitions\antiphishing (Apologies if that is a little off, as I am on a Mac and doing this from memory)

N360 should be similar. The file name should be the date, ie., 20100125.xxx

Re: When were your anti phising definitions last updated?

reactivate — Wed, 27 Jan 2010 14:25:00 GMT

SendOfJive wrote:
Hi reactivate,

This may be an issue with the Norton Security History not catching the Antiphishing updates. I checked my log and found the last update was January 9. I then went into the Norton definition folder and found a current update. In fact, yesterday I manually updated and received an Antiphishing set and the Norton History Identity log did not pick it up. I have cleared the log and will see if the next update appears.

So, check your actual definitions folder, which for NIS is located at:
C:\ProgramData\Norton\[weirdnumbers&letters]\NIS_version number\Definitions\antiphishing (Apologies if that is a little off, as I am on a Mac and doing this from memory)
N360 should be similar. The file name should be the date, ie., 20100125.xxx

Thanks Send Of Jive I will check it out, I also have a problem with Norton 360 diagnostics saying my operating system may be missing key security or performance related patches. According to microsoft update I am up to date. I hope Symantec can shed some light on this, because I'm about ready to re-install my Windows if I cant find a solution, as I had a backdoor trojan found by malwarebyte, and thought by removing it I may have caused some damage to my system. I was going to find an alternate to Norton 360, but in all honesty I dont want the hassle, and would prefer to stick with 360 as unlike Kaspersky and others you dont need to configure it. Also from various ratings on the internet from different sources it seems Norton comes up tops for all round security.

Re: When were your anti phising definitions last updated?

SendOfJive — Thu, 28 Jan 2010 04:40:41 GMT

Hi reactivate,

Having cleared my Identity History logs, I find that new antiphishing updates are now being logged. So, at least in my case, it appears to be an issue with Norton Security History, which does tend to be a bit buggy in some ways. It is supposed to overwrite old entries when it reaches its storage limits, but it would seem that the Identity logs just stopped updating altogether on January 9, but resumed as soon as I cleared the history.

Does N360 tell you what patches it thinks you are missing? What was the malware that Malwarebytes' found and where was it located on your system?

Re: When were your anti phising definitions last updated?

reactivate — Thu, 28 Jan 2010 10:37:46 GMT

SendOfJive wrote:
Hi reactivate,

Having cleared my Identity History logs, I find that new antiphishing updates are now being logged. So at least in my case, it appears to be an issue with Norton Security History, which does tend to be a bit buggy in some ways. It is supposed to overwrite old entries when it reaches its storage limits, but it would seem that the Identity logs just stopped updating altogether on January 9, but resumed as soon as I cleared the history.

Does N360 tell you what patches it thinks you are missing? What was the malware that Malwarebytes' found and where was it located on your system?

Hi SendOFJive,

Firstly, can you tell me how I clear my identity history logs. N360 just says I might be missing key security or performance updates. Malwarebyte identified a Trojan called "Trojan.Backdoor" it would not remove the trojan from my system until I removed in safe mode. The file was AlphaCM Installer300.exe. I removed this file from my computer over 6 months previously, it is a VSTi (virtual instrument) that was free with Computer music magazine. I suspect that the trojan may have renamed itself to this, and that AplphaCM Installer did not ever contain the trojan. The file location was in C:\Users\****_2\ Ableton Related\desktop\CM\AlphaCMInstaller300.exe I considered the fact that this might be a false/positive, but if that were the case I should surely have been able to remove the file without having to use safe mode.

Also I logged in as Admin yesterday, and got notification that Windows had blocked programs from startup. These included Malwarebytes, Superanti Spyware, and a few others including Java I think. No Norton related files appear to be listed amongst those, and Norton 360 always loads on startup

Re: When were your anti phising definitions last updated?

boneidle — Thu, 28 Jan 2010 13:38:03 GMT

Is this what you looking for

Norton window -- Tasks -- View Security History

There is a 'Clear History' button on right hand side near bottom.

Re: When were your anti phising definitions last updated?

reactivate — Thu, 28 Jan 2010 13:59:43 GMT

boneidle wrote:
Is this what you looking for
Norton window -- Tasks -- View Security History
There is a 'Clear History' button on right hand side near bottom.

Now you have really got me baffled, because the only buttons on the right hand side near the bottom are: a blue button saying "more details" and a blue button saying "close" Unless to view this you need to be logged in as Admin. I will try doing that later, but if it is the same then I am well and truely baffled.

Re: When were your anti phising definitions last updated?

J-D — Thu, 28 Jan 2010 15:07:25 GMT

Hi Reactivate, I think Boneidle forgot to say tick on view Identity in the drop down menu first ,then it gives the option of clearing history.

Re: When were your anti phising definitions last updated?

reactivate — Thu, 28 Jan 2010 15:52:59 GMT

J-D wrote:
Hi Reactivate, I think Boneidle forgot to say tick on view Identity in the drop down menu first ,then it gives the option of clearing history.
Thanks Boneidie, but I am non the wiser. Where is "View identity"?

Re: When were your anti phising definitions last updated?

reactivate — Thu, 28 Jan 2010 15:55:51 GMT

I see a import security history log file and a export security log file, but I do not see what you are saying.

Re: When were your anti phising definitions last updated?

boneidle — Thu, 28 Jan 2010 16:16:56 GMT

Below is Image as I see it with N360 v3

Try the View dropdown at top left, select Full History

( even click the little blue circle beside @Refresh List, if it helps.)

There should be TWO buttons below 'Other Actions'.

One being -- Clear History.

PS -- Are you Logged in to an Administrative Account

Re: When were your anti phising definitions last updated?

boneidle — Thu, 28 Jan 2010 16:22:07 GMT

reactivate

Is your an original V3

Or is it an V2, upgraded to V3