topic Re: 360 V4 and Outlook 2010 in Norton 360

360 V4 and Outlook 2010

Sithel — Wed, 05 May 2010 16:39:35 GMT

I am using the RTM version of Office 2010. I cannot get the MsouPlug.dll add-in to load into Outlook. When I try it walks through selection of the add-in, but the add-in does not show in the list when completed. When going to the add-ins in the registry the plugin does not show there either. One more thing, when opening Norton 360 and going to Settings --> AntiSpam --> Client Integration, all options are greyed out and cannot be selected.

Are you working on a fix for this, Office 2010 is going public in 5 weeks...

Thanks.

Re: 360 V4 and Outlook 2010

mdturner — Wed, 05 May 2010 16:43:37 GMT

Sithel wrote:
I am using the RTM version of Office 2010. I cannot get the MsouPlug.dll add-in to load into Outlook. When I try it walks through selection of the add-in, but the add-in does not show in the list when completed. When going to the add-ins in the registry the plugin does not show there either. One more thing, when opening Norton 360 and going to Settings --> AntiSpam --> Client Integration, all options are greyed out and cannot be selected.

Are you working on a fix for this, Office 2010 is going public in 5 weeks...

Thanks.

Hi Sithel

Welcome to the Community Forum.

I am fairly certain that this is an "in progress" issue with Symantec (it has been raised previously) and that we will soon see updates that addresses Office 2010 across all of the Norton Products now that it has gone RTM. Don't forget though that it is not a public RTM as yet..

Re: 360 V4 and Outlook 2010

PapauZ — Wed, 05 May 2010 16:44:41 GMT

The Norton Internet Security 2011 beta now has a compatible toolbar. I'm sure when it will be released then the compatible toolbar will be availalble via an update for Norton 360 as well.

But only the 32-bit version of Outlook will be supported.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Outlook-2010-compatibility-when/m-p/222184

http://community.norton.com/t5/Norton-Internet-Security-Norton/AntiSpam-toolbar-should-be-ribbonized-in-Office-2010-2007/td-p/225107

Re: 360 V4 and Outlook 2010

yogesh_mohan — Wed, 05 May 2010 16:46:12 GMT

Hi Sithel,

Welcome to Norton Community!

Please read the post of Tim from NIS/NAV 2011 Beta board:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Outlook-2010-compatibility-when/m-p/222184

Also, read the info from the following thread:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Outlook-2010-question/m-p/223884

Yogesh

Re: 360 V4 and Outlook 2010

Sithel — Wed, 05 May 2010 16:48:26 GMT

Thanks. Do you have an ETA for deployment?

Re: 360 V4 and Outlook 2010

matbug — Tue, 15 Jun 2010 18:06:06 GMT

Same problems here - have now installed full version of Office 2010 Professional (replacing the beta version) and 360V4 still not integrating in Outlook (settings still greyed out, etc.). Any update on when this (presumably pretty straightforward) issue is going to be resolved ? Am a longtime user of Norton but it is becoming irritating (not to mention concerning) that one of the main sources of potential viruses (scanning email receipts) is not being properly addressed.

Re: 360 V4 and Outlook 2010

PapauZ — Tue, 15 Jun 2010 18:42:31 GMT

matbug wrote:
Same problems here - have now installed full version of Office 2010 Professional (replacing the beta version) and 360V4 still not integrating in Outlook (settings still greyed out, etc.). Any update on when this (presumably pretty straightforward) issue is going to be resolved ? Am a longtime user of Norton but it is becoming irritating (not to mention concerning) that one of the main sources of potential viruses (scanning email receipts) is not being properly addressed.

Office 2010 has just been released today for the public. In the NAV/NIS2011 beta board we are working on the compatible toolbar version, but it still has some issues what should be fixed before any release.

Until then you will be still protected, like when you use a not supported email client (like Thunderbird). 360 will still check and scan all data coming through the standard in- and outcoming SMTP and POP-3 protocols, just the toolbar is disabled.

What the toolbar does automatically is basicly the sorting of the messages, nothing more. The security scan is done by different mechanisms.

EDIT: Which version of the Professional version did you installed? 32-, 64-bit, or the Click-2-Run version?

64- bit and the C2R version will be not supported by the Norton products. Only the normal 32-bit version.

EDIT2: I checked now the C2R version with NIS2011 installed. It loads the toolbar into the application, but has the same error on my Win7 64-bit as in the normal version. On 32-bit Win7 the other users did not reported this non-functional error.

Re: 360 V4 and Outlook 2010

Sithel — Tue, 15 Jun 2010 21:27:43 GMT

I'm using 32-bit Professional. I don't see the toolbar or the add-in...

Re: 360 V4 and Outlook 2010

matbug — Wed, 16 Jun 2010 12:22:32 GMT

Thanks @PapauZ. On my desktop, I'm running Vista Home Premium and on laptop 7 Home Premium 32 bit. Office Professional 2010 32 bit on both. No sign of any Outlook 2010 / 360V4 integration on either system - the buttons remain greyed out if you go into settings in 360

Re: 360 V4 and Outlook 2010

richfed — Thu, 17 Jun 2010 01:11:24 GMT

I am running Windows 7 64-bit and just upgraded Microsoft Office from 2007 to the new 2010 version. By default, apparently, the 32-bit version of Office installs when you click "Upgrade". Except for the Norton 360 Anti-Spam feature, 360 version 4 seems to integrate just fine with Outlook. Messages are still scanned as always. Working great here ... Not to worry, matbug!.

Re: 360 V4 and Outlook 2010

PapauZ — Thu, 17 Jun 2010 08:15:30 GMT

richfed wrote:
360 version 4 seems to integrate just fine with Outlook. Messages are still scanned as always. Working great here ... Not to worry, matbug!.

Thanks for letting us know! :D

richfed wrote:
By default, apparently, the 32-bit version of Office installs when you click "Upgrade".

This is because MS don't want users to use the 64-bit version by default. Most of the add-ins you use with office has no working and updated version for the 64-bit version. And for a home user the extra features 64-bit gives (like managing Excel files bigger than 2GB) are just simply useless.

Re: 360 V4 and Outlook 2010

Sithel — Thu, 17 Jun 2010 12:58:05 GMT

Richfed,

How did you verify Norton is scanning incomming and outgoing messages?

Re: 360 V4 and Outlook 2010

PapauZ — Thu, 17 Jun 2010 14:06:30 GMT

I checked with Norton 360 v4.2 as well. The toolbar works as it should, Oultook 2010 is only in the Settings -> Client integration not listed as a compatible Outlook version.

Sithel wrote:
Richfed,
How did you verify Norton is scanning incomming and outgoing messages?

As I previously mentioned, the scanning is not done by the toolbar. The is toolbar only for managing the mails: spams to spamfolder, not spams out of the spamfolder with just one click.

The scanning is done by the AV engine working in the background. And this is why spams are marked in the non-supported email clients, like Thunderbird as well if you get your messages through the standard SMTP and POP3 protocols.

Re: 360 V4 and Outlook 2010

Sithel — Thu, 17 Jun 2010 14:20:26 GMT

I understand the toolbar adds some extra functionality.

I would like a way to verify email scanning is in fact happening. I have email addresses in my block list that are still coming through. If I look in the security history the only entries are for updating spam definitions.

Thanks.

Re: 360 V4 and Outlook 2010

yogesh_mohan — Thu, 17 Jun 2010 17:57:47 GMT

Perform the EICAR test in the following way

1. Disable the AutoProtect from the Norton icon in system tray.

2. Download the EICAR test file(.exe or.txt) from this LINK.

3. Attach that file to a self addressed email and send it.

4. Enable the AutoProtect back.

5. Open your Inbox and try to download the attachment.

If you don't disable AutoProtect, you won't be able to download the test file. The file will be blocked by AutoProtect when you try to download. The samething will happen when the same file is attached to the email. Post back the results.

Yogesh

Re: 360 V4 and Outlook 2010

richfed — Thu, 17 Jun 2010 22:28:50 GMT

I have the "scanning progress" set to "show". It shows. :smileyhappy: Plus, mail ends up in the junk folder marked "Spam" by Norton. It appears, to me, that only the little toolbar is missing. All other functionalty seems fine.