topic Re: Norton 360 backup problem in Norton 360

Norton 360 backup problem

stratolynne — Thu, 11 Sep 2008 14:28:41 GMT

When trying to use Norton 360 Backup on Windows XP SP3, the following error message is immediately displayed:

Results

The disk drive maybe busy or unavailable. Make sure to close any running programs and try again.

Does anyone have any ideas what the problem is and how to get backup working?

Thanks.

Re: Norton 360 backup problem

Cytoned — Thu, 11 Sep 2008 15:26:21 GMT

Hi,

Are you using Norton 360 V1 or V2? If V1, try upgrading to V2. You can download the trial from the Symantec website and install it over the top of V1.

And are you trying to backup a virtual drive?

Re: Norton 360 backup problem

stratolynne — Fri, 12 Sep 2008 02:28:53 GMT

How can I tell what version?

No virtual drives.

Thanks.

Re: Norton 360 backup problem

scott_moen — Fri, 12 Sep 2008 15:19:40 GMT

To determine which version of N360 you are running:

Open the main N360 window.

Look in the top right corner:

In v1 you will see "Support" and "Help" as separate links. Click on "Support" and then click on "About Norton 360."

In v2 you will see "Help and Support" as a single link. Click on that and then click on "About N360" from the dropdown menu.

~scott

Re: Norton 360 backup problem

stratolynne — Mon, 15 Sep 2008 14:58:49 GMT

Its version 2.3.1.4

So now any other ideas?

Thanks.

Re: Norton 360 backup problem

Phil — Mon, 15 Sep 2008 18:55:06 GMT

Internal or external drive?

Re: Norton 360 backup problem

stratolynne — Mon, 15 Sep 2008 19:21:46 GMT

Duh. Trying to backup to a CD (that is in the desktop tower). Guess I should have denoted that in original message.

Re: Norton 360 backup problem

Dave_Hauser — Mon, 15 Sep 2008 23:38:11 GMT

Hello stratolynne.

Do you run any kind of drive emulation software?

Such as Daemon tools?

I have never seen that particular problem with a cd\dvd drive before.

Dave

Re: Norton 360 backup problem

stratolynne — Tue, 16 Sep 2008 19:43:07 GMT

No drive emulation software that I am aware. Any ideas how to check and see what is "owning" the CD drive so Norton 360 Backup can't get to it? Any tests I can test to narrow it down?

Re: Norton 360 backup problem

Dave_Hauser — Tue, 16 Sep 2008 19:53:57 GMT

Hello stratolynne.

You can try disabling windows built-in burning capabilities.

This has been known to give 'drive in use' errors.

To disable it, do this:

1. Double click to open My Computer icon on desktop.

2. Right click cd/dvd drive and select Properties.

3. Click the Recording tab.

4. Uncheck 'Automatically eject cd after writing' and 'Enable cd recording'.

5. Apply and Ok.

6. Reboot/Restart the computer.

7. Try to backup to cd again.

Let us know how it goes.

Dave

Re: Norton 360 backup problem

stratolynne — Tue, 23 Sep 2008 00:21:18 GMT

Tried the prescribed steps this afternoon. No luck.

I also tried stopping iTunes. Thinking that some other application is "owning" the CD. No luck.

Then I tried to go into Safe Mode and run Norton 360. But it doesn't work.

Any other ideas?

Re: Norton 360 backup problem

Dave_Hauser — Tue, 23 Sep 2008 18:22:15 GMT

Sorry stratolynne.

Without knowing exactly what you have installed on your system, there isnt much more that I can suggest.

Can you make a list, or provide screenshots, of your (Add/Remove programs list in XP) (Programs and Features).

I do know that Creative Audigy (sound card) has/had an application that accesses/uses the cd/dvd drive (I cant remember what the name is, and I cant find it on google).

Also, Nero (older Nero) had a service for the cd also (again, cant remember the name).

Also, run through the list of services to see if there are any cd/dvd specific services listed (you can also provide screen shot or list of current services).

You can access the services screen this way:

1. Click Start (or windows icon on Vista), then Run.

2. Type in 'services.msc' (without quotes), and click OK.

Dave

Re: Norton 360 backup problem

Dave_Hauser — Sat, 27 Sep 2008 00:38:57 GMT

Hello stratolynne.

The Nero app I was talking about before is called In-CD.

That could also potentially cause issues.

Dave

Re: Norton 360 backup problem

stratolynne — Mon, 29 Sep 2008 20:49:59 GMT

I haven't had a chance to get the information about what is running on this pc yet.

But I have another thought - could I run the Norton 360 Backup and have the device I write to a USB flash drive instead (like a 2 or 4 GB)?

Re: Norton 360 backup problem

Dave_Hauser — Mon, 29 Sep 2008 20:53:36 GMT

Hello stratolynne.

Yes, you can backup to a usb flash drive, as long as there is enough free space on the flash drive.

Dave