topic Re: Activation Denied in Norton 360

Activation Denied

Turner — Fri, 19 Aug 2011 14:31:53 GMT

I have a new computer that needs Norton 360, but it would exceed the allowable installations (3), so I followed instructions to uninstall the program on my old computer. This did not "free up" the installation for the new computer as the instructions said it would. How can I gain access to activation for the new computer?

Re: Activation Denied

Yaso_Kuuhl — Fri, 19 Aug 2011 14:36:28 GMT

Hi Turner,

You will have to contact Symantec Customer Service at the link below (for US and Canada); you can use the chat feature for free; explain your situation to the support agent, and s/he will reset your activations for you. This process is usually very quick:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Please tell us how it goes - thanks :-)

Re: Activation Denied

Turner — Fri, 19 Aug 2011 18:08:45 GMT

Access to web chat was denied.

Re: Activation Denied

Turner — Fri, 19 Aug 2011 18:43:11 GMT

After several attempts, Chat opened and assistant was able to free up the license.

thanks so much for the link!

Re: Activation Denied

Thyagaraju_A — Tue, 23 Aug 2011 05:01:34 GMT

Moved the post to its own thread