topic Re: Norton 360 Backup and Archive Bits in Norton 360

Norton 360 Backup and Archive Bits

ravanzino — Sun, 21 Sep 2008 17:02:19 GMT

In a thread entitled “Norton 360 v2 Backup – Take 2” which ran from June 3 to June 11, user jszabo and Symantec Employee adam_schleps discussed the problem of Norton 360 scanning the system and setting archive bits on files. The problem was never resolved with the user saying, “The archive bits are still being set. Can we set up the live meeting you mentioned?” The thread has since been locked.

Since installing version 2.4.0.4 of Norton 360, I have been having the same problem. Archive bits are being randomly set all over my hard drive. I don’t want to use the backup feature of Norton 360 and have set it to manual and disabled it. Using other software, I do daily incremental backups based on the archive bits. As jszabo noted, none of the suggestions offered by Adam seem to work to turn off the bit setting.

Was this issue ever resolved? What is the solution?

Re: Norton 360 Backup and Archive Bits

adam_schepis — Mon, 22 Sep 2008 10:40:36 GMT

ravanzino,

I did solve the issue that jszabo was having. I did so by sending him a custom program that made backup ignore everything so no archive bits were ever set. I will contact you here with my information to send the same program. Additionally, I am happy to report for you that N360 v3.0 will no longer utilize the archive bit.

regards,

Adam

Re: Norton 360 Backup and Archive Bits

ravanzino — Mon, 22 Sep 2008 15:46:06 GMT

Are you going to send the program via email or post it on this forum? When do you expect V3.0 to be ready?

Re: Norton 360 Backup and Archive Bits

adam_schepis — Tue, 23 Sep 2008 12:04:06 GMT

ravanzino,

i was going to send it to you via email since its not an actual symantec support tool. that is why i sent you a private message here (look in the upper right hand corner) and gave you my symantec email address. mail me there and i'll reply w/ the tool.

Regards,

Adam

Re: Norton 360 Backup and Archive Bits

windnwoods — Thu, 23 Oct 2008 12:51:00 GMT

Adam,

I'm seeing the archive bit issue as well (360 v2.4.0.4). Can you send me a pointer program that provides the fix? (Is there any way you can post a link to it in this forum? Seems that might save you a lot of interrupts.)

Thanks!

Randall

Re: Norton 360 Backup and Archive Bits

midjack — Mon, 03 Nov 2008 06:13:22 GMT

Adam

I am having the same problem with 360-2. Please send a copy of your "workaround." I have been having fits with this problem.

Thanks in advance.

[edit: removed email address per the Participation Guidelines and Terms of Service.]

Message Edited by Tim_Lopez on 11-02-2008 10:13 PM

Re: Norton 360 Backup and Archive Bits

midjack — Mon, 03 Nov 2008 16:34:56 GMT

Adam Schepis fixed the problem with his utility program. Many thanks Adam.

Re: Norton 360 Backup and Archive Bits

rikmar67 — Wed, 19 Nov 2008 15:36:48 GMT

I too am having a problem with the archive bit being reset. I use another tool for backups and when N360 resets the archive bit it makes my incremental backups include everything. I have sent you a private message so that you could send me the tool that you have to resolve this problem. And I am wondering if there is a tentative release date for N360 v3 that resolves this problem as well. Thank you.

Re: Norton 360 Backup and Archive Bits

billbonnet — Fri, 21 Nov 2008 14:12:48 GMT

Whenever I am in contact with Norton they refuse to admit there is any problems with Norton 360 version 2 and archive attributes - how wrong they are

Re: Norton 360 Backup and Archive Bits

billbonnet — Sat, 22 Nov 2008 16:56:05 GMT

I surrender - I've changed horses.

Re: Norton 360 Backup and Archive Bits

gce — Sun, 04 Jan 2009 17:17:27 GMT

Hi Adam,

I have the same problem.

Please help me!

Many thanks in advance.

Re: Norton 360 Backup and Archive Bits

Silent — Fri, 09 Jan 2009 15:03:44 GMT

I am also seeing this problem. Any help would be appreciated.

Re: Norton 360 Backup and Archive Bits

GeorgeC — Tue, 10 Feb 2009 21:01:50 GMT

About a week ago, I started emailing Norton Technical Support about the problem of Norton 360 V2 resetting archive bits and was given information on how to disable Backup and stop the problem. None of the resets stopped the archive bits being reset.

I then tried online chatting with the Norton staff and at first was offered slightly different resets, which I tried but to no avail.

One technician then persuaded me to give him control of my PC to reset Startup Services and programs. When he rebooted my PC, it failed to reconnect to him because it had lost all memory of my Internet/network settings and so I had to perform a System Restore to get back to where I had been.

The next Chat technician said my Norton 360 must be corrupted and needed to be uninstalled and then re-installed. I did that and turned off Backup but Norton 360 is still vandalizing my hard drive and resetting the archive bits.

From this Forum, it appears that this is a long-standng issue and problem, and I am disappointed that the Norton Technical staff did not tell me this when I first brough my issue to their attention. Is there a solution to this really, really irritating and time consuming problem or do I just ditch Norton 360?

Re: Norton 360 Backup and Archive Bits

midjack — Tue, 10 Feb 2009 21:30:16 GMT

Check this old thread out out. Adam has a fix that works wonders. You must email him though at adam_schepis.

adam_schepis
Symantec Employee
Posts: 62
Registered: 04-08-2008

Message 4 of 13

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ravanzino,

Regards,

Adam

[edit: fixed posting error.]

Message Edited by Allen_K on 02-10-2009 03:30 PM

Re: Norton 360 Backup and Archive Bits

gbosma — Mon, 09 Mar 2009 17:38:02 GMT

after a clean install and re-installation of Norton360 the recovery process only recovered old files and emails , less than 1 GB (a year old or so).

I have an external HD (460GB Elements) that shows a folder N360_BACKUP (40.9GB), which is probably the folder containing my latest documents and emails. I am devastated that in my hour of need Norton backup let me down. I emailed Norton and all they advise is the same as in the Help facility. It only recovers the same as before. I am unable to access the N360_BACKUP for recovery.

Has anyone a solution to recover the recent docs and emails as I am in desperate need of some of this information.

Any suggestions will be much appreciated.

Gosse

[edit: Removed email link per the Participation Guidelines and Terms of Service.]

Message Edited by Tony_Weiss on 03-09-2009 01:38 PM

Re: Norton 360 Backup and Archive Bits

GeorgeC — Sun, 08 Mar 2009 17:00:30 GMT

Thanks, midjack. That was the suggestion that saved my sanity. I contacted Adam, he sent me the program, I ran it, and since then I have had no problem with archive bits being changed without me changing them. I waited for a while to respond since I wanted to be sure the fix worked this time, and it does. Adam was most helpful but I wish Symantec would keep its Help Desk staff up-to-date not only with known problems but also with the availability of solid fixes to such problems.

Thanks again, and kudos to you and Adam.

GeorgeC

Re: Norton 360 Backup and Archive Bits

adam_schepis — Mon, 09 Mar 2009 11:02:10 GMT

As a note. Norton 360 v3.0 has been released and it no longer uses the archive bit for any purpose in backup so you shouldn't see this issue in v3.0.

Regards,

Adam

Re: Norton 360 Backup and Archive Bits

HartmannR — Fri, 10 Apr 2009 17:44:44 GMT

Hi Adam,

I have the same problem.

I would like to get your workaround.

I don't think I should have to upgrade to V3.0 to get a bug fixed.

Many thanks in advance.

Re: Norton 360 Backup and Archive Bits

pgavinski — Thu, 14 May 2009 19:21:34 GMT

Adam,

I would like the work around as well. I don't want to upgrade to 3.0. This bits problem has created a lot of issues with some other services that use bits.

Please contact me with work around.