topic Renewed and downloaded 360 Premier 5.0 but my account says I still haven't activated? in Norton 360

Renewed and downloaded 360 Premier 5.0 but my account says I still haven't activated?

astukes — Sat, 29 Oct 2011 04:01:17 GMT

My Norton 360 subscription is about to expire, so I followed the prompts and renewed by purchasing Norton 360 Premier version 5.0. I downloaded the new product, and it said that installation would be automatic. But my account still says that I'm about to expire. It says that I haven't activated the 360 Premier yet. I opened 360 and entered the product key, but it gave me an error code saying that the product key was for "Premier" not for regular Norton 360. How do I get the new product installed and activated??

Re: Renewed and downloaded 360 Premier 5.0 but my account says I still haven't activated?

CraftKitten — Sat, 29 Oct 2011 04:40:12 GMT

I am having thisd exact same problem.

Re: Renewed and downloaded 360 Premier 5.0 but my account says I still haven't activated?

DistEd2 — Sat, 29 Oct 2011 15:01:30 GMT

Hi, astukes,

Welcome to our community!

Norton 360 Premier is a different product from Norton 360 Standard; the keys are not interchangeable--and neither, entirely, is the software, even though it does the same thing. You will need to remove your old product before you can install your new one, but this is a fairly simple process. Here are the step-by-step instructions:

Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete. (If you need additional instructions for doing this, you can find them here.)
From Windows Control Panel, use the Add/Remove Programs function to uninstall your Norton 360. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. Be sure to take advantage of any opportunity you are offered to save your Norton settings, so they can be reloaded by your Norton 360 Premier during installation. Reboot your computer when this uninstall is complete.
Download and run the Norton Removal Tool to ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
Once the Norton Removal Tool has finished, reboot your computer again, and immediately install your new Norton 360 Premier. Remember, until you do this, you are temporarily without your Norton protection.

You should now be back in business, protected by "the speed and power of Norton!" :smileyvery-happy:

Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!

Re: Renewed and downloaded 360 Premier 5.0 but my account says I still haven't activated?

astukes — Sat, 29 Oct 2011 15:25:27 GMT

Thank you. I followed these instructions and they seem to have solved my problem. Here's a suggestion for the Norton suggestion box: It would have been much easier if I'd gotten these instructions at the time I purchased the 360 Premier, rather than me having to seek out help after many frustrating attempts to install the new product. Like someone else said in another thread-- I expected the whole process to be easier than it was. But thank you for the help, it does seem to be working now.