topic Re: Error 5013,3 in Norton 360

Error 5013,3

stetsujin269 — Fri, 09 Dec 2011 06:18:55 GMT

I have a 2011 Dell XPS with Win7. I have been getting an error code 5013,3 and I followed your directions for that code but when I run the utility that you specify, I do not have the option (Base Filtering Engine) that you list. What do I do now? (services.msc)

Re: Error 5013,3

Andmike — Fri, 09 Dec 2011 08:19:18 GMT

Hi stetsujin269.

Welcome to the community.

Others may be able to guess what software you are using from what you have posted but it would help me and others to help you if you told us what Norton/Symantec software you are running. That would also help the mods to put your post in the right forum for better visibility.

Sorry I can't help any more at the moment.

Re: Error 5013,3

bleeper24 — Fri, 09 Dec 2011 17:09:09 GMT

Hi stetsujin

Andmike is correct......You have advised us regarding your computer model and O/S as being a Dell XPS and your Windows 7 OS .....That is a starting point ....but the help you require will be best addressed if we know which Norton product you are having issues with :smileywink:

Open your Norton interface......click "Support " -------.> "About " ...you will see the product Version No. (eg. Version 19.2.0.10)

Let us know the details of your Norton product etc; and that helps us to find an answer for you !

Thanks...Ed

Re: Error 5013,3

stetsujin269 — Fri, 09 Dec 2011 20:14:22 GMT

Mike's (the first reply) seemed a little sarcastic and that was not helpful. I have the version number.....I thought everyone ran the current version if they routinely update: 5.1.0.29. The problem occurs when I first boot up. It tries to auto-update and cannot. Spits out the error message and then moves me to a "support session" which yields nothing. I have adjusted my setting for manual and not automatic updates. I ran a manual update this morning (9Dec11) and it seemed to take. I am not sure that this is something I need to worry about or not. Any advice?

Re: Error 5013,3

kaleymichelle4 — Sat, 10 Dec 2011 06:29:51 GMT

I am having the same issue, and my operating system is Windows 7, I just bought Norton Internet Security 2012 today and it is already saying there is an error. It would be helpful to me as well if someone could find a solution to the problem, I've tried finding answers myself.

Re: Error 5013,3

prasanna_a — Sat, 10 Dec 2011 08:34:00 GMT

<--- Pasting the content of my original post here again --- >

Steps which can be tried to resolve the issue:-

Copy BFE registry entries from a different machine in a notepad and then rename it to .reg file .
Once you run this .reg file on the effected machine, a new entry will created in registry.
Restart the machine and check the registry entry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BFE.
Once this is done, Right click on the registry key and select permission and add the user as NT Services\BFE and give full permission.
In order to solve this issue, we can just copy this file on your machine, rename it and run it.

Attached is the registry entry for your reference

Re: Error 5013,3

bleeper24 — Sat, 10 Dec 2011 11:23:04 GMT

Hi again stetsujin

stetsujin269 wrote:
Mike's (the first reply) seemed a little sarcastic and that was not helpful. I have the version number.....I thought everyone ran the current version if they routinely update: 5.1.0.29. The problem occurs when I first boot up. It tries to auto-update and cannot. Spits out the error message and then moves me to a "support session" which yields nothing. I have adjusted my setting for manual and not automatic updates. I ran a manual update this morning (9Dec11) and it seemed to take. I am not sure that this is something I need to worry about or not. Any advice?

With respect stetsujin....you have imadvertantly posted in the NIS 2012 boards ! ...From your reply and the fact that you are using Ver.5.1.0.29 ...points to your product being Norton 360!.... .If that is the product in which you are seeing your Error 5013.3 ...then you would get better help in the specific Norton 360 boards . :smileywink:..I will see if I can get your query transferred for better exposure !

Regards........Ed

Re: Error 5013,3

dickevans — Sat, 10 Dec 2011 19:33:50 GMT

stetsujin269 wrote:
Mike's (the first reply) seemed a little sarcastic and that was not helpful. I have the version number.....I thought everyone ran the current version if they routinely update: 5.1.0.29. The problem occurs when I first boot up. It tries to auto-update and cannot. Spits out the error message and then moves me to a "support session" which yields nothing. I have adjusted my setting for manual and not automatic updates. I ran a manual update this morning (9Dec11) and it seemed to take. I am not sure that this is something I need to worry about or not. Any advice?

Hi,

Your assumption that everyone always runs the current version with the latest updates is just that - an assumption. Mike asked the question because it makes a difference in how to arrive at the correct recommendations which will provide you with a solution.

Could the reason that it cannot update be that your system has not yet made its Internet connection?

Re: Error 5013,3

wbeinart — Sat, 10 Dec 2011 20:22:46 GMT

I am having the same problem, it just began today. I am using Noron 360 (and I believe I am in the right forum) I have run Live update 3 times. I have checked that I have the latest version 5.0.1.29 When I start my PC, it tells me that I am at risk. Does anyone know what this error actually is and where do we proceed from here.

Re: Error 5013,3

stetsujin269 — Sat, 10 Dec 2011 22:13:22 GMT

What a WASTE of my time! I am a computer USER and not a computer geek. I should not, nor should anyone have to go through this much hassle and inconvenience to simply use a common product on a mainline machine. It seems that some of the computer geeks at Symatec just didn't do their R & D. I think I will go back to my previous AV. I had NO problems with it. I didn't have to waste any time on forums like this. Thanks for nothing.

Re: Error 5013,3

prasanna_a — Sun, 11 Dec 2011 01:51:19 GMT

Hi Stets,

Did you try the steps which i shared in my post?

Regards,

Prasanna

Re: Error 5013,3

SthrnDixieCwgrl — Mon, 12 Dec 2011 06:56:43 GMT

I had the same error with mine and found out that it was a virus that basically ate some the major files that Windows needed to function. I was told byt Symantec to format Windows and reinstall it and I should not have anymore issues. I did that and they were right and I have no more issues.

Re: Error 5013,3

bleeper24 — Mon, 12 Dec 2011 07:26:28 GMT

Hi again stetsujin

stetsujin269 wrote:
What a WASTE of my time! I am a computer USER and not a computer geek. I should not, nor should anyone have to go through this much hassle and inconvenience to simply use a common product on a mainline machine. It seems that some of the computer geeks at Symatec just didn't do their R & D. I think I will go back to my previous AV. I had NO problems with it. I didn't have to waste any time on forums like this. Thanks for nothing.

Sorry you feel that way ........People who respond here do so in good faith and with every intention to offer their assistance !

With respect ...you did provide only minimal information ...and we politely requested the Product and Version details because it is important in finding the correct solution ...That's all ! :smileywink:

Seeing as you feel we have wasted your time and posted the type of comment above which you have duly responded with .....then it would seem that any potential future helper may meet with the same response when they ask for further info from you?

I can only hope that , if at any future date you have problems with any software you use ...Make sure you clearly state the details of your problem and provide the simple answers that people request and help will be forthcoming .

Re: Error 5013,3

SUBASH_PRABU — Mon, 12 Dec 2011 09:32:54 GMT

Hi,

If you follow the steps mentioned by Prasanna that missing service (Base Fiter) will be created in the Computer.

Re: Error 5013,3

bmccullers — Wed, 14 Dec 2011 14:33:53 GMT

I think the frustration that others have posted is that unless someone knows a lot about computers, this advise is not helpful. I also am having the exact same problem, and am frustrated that the Nortion 360 I have can't fix it. I'll follow instructions to fix it myself, but I have no idea how to find the "BFE registry entries" and how do you run a .reg file? Also where would I find the registry entry "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BFE".

Most of the folks ending up here looking for help aren't computer science majors and need a little more basic info.

I am running Windows 7, and have Norton 360 Premier. This is the Norton 360 forum, so I'm assuming its the correct board.

I've run Norton Power Eraser and Power Eraser Beta, which didn't find any problems. I've also followed the instructions for removal, but there is no Basic Filtering file in my Accessories folder. I have no idea how to find or copy the BFE folder. Its frustrating because the few webpages that Norton has made on how to fix this are only partial answers, and don't tell you what to do if their instructions don't work (like not being able to find the Basic Filtering file, which according to the forums is a common problem).

Thanks in advance for clarifying!

Beth

Re: Error 5013,3

bmccullers — Wed, 14 Dec 2011 14:59:37 GMT

Update: Several hours into this and I was able to figure out from a different website how to find and copy the BFE file. I did, dropped it to the desktop of the infected computer, renamed it BFE.reg, and tried to run it. It started but then stopped, giving me the message: "The specified file is not a registry script. You can only import binary registry files from within the registry creator."

So then I went to your original message and copied the BFE.txt file to the desktop. Renamed that as BFE.reg, but when I clicked it, it still only opened as a .txt.

Five hours into this and no closer to a solution.

Thanks, Beth

Error Message 5013,3

Tweetybritestar — Sat, 17 Dec 2011 03:53:20 GMT

I just updated my Norton, and I keep receiving an error message when I log in from the One click Support. The website gave me the instructions below, but they aren't working. I didn't have a "Base Filtering Engine" in my services.msc. Can anyone tell me what to do next?

Error: "5013,3" appears on Norton 360 Version 5.0

STEP 1

Temporarily turn off Norton Product Tamper Protection

Start Norton 360.
Click Settings.
Under Quick Controls, uncheck Norton Tamper Protection.
In the Security Request window, from the select the duration drop-down menu, select Until system restart, and then click OK.
In the Settings window, click Close.

STEP 2

Enable the Base Filtering Engine service

Click the Start button, and then click All Programs > Accessories > Run.
In the Run dialog box, type the following text:
services.msc
Click OK.
If you receive the User Account Control prompt, click Yes or Continue.
In the Services window, under the Name column, locate and double-click Base Filtering Engine.
To the right of Startup type, verify that Automatic appears.
If Startup type is not Automatic, then in the drop-down list, click Automatic.
To the right of Service Status, verify that Started appears.
If the Service status is not Started, then click Start.
Click OK.
Exit the Services window.
Restart the computer.

Re: Error Message 5013,3

prasanna_a — Sat, 17 Dec 2011 04:06:27 GMT

Hi,

Please refer to my post in this thread for the solution, please try and let us know if that worked.

http://community.norton.com/t5/Norton-360/Error-5013-3/td-p/607688

Regards,

Prasanna

Re: Error Message 5013,3

SUBASH_PRABU — Sat, 17 Dec 2011 04:21:46 GMT

Welcome to Norton Community. Follow the steps as given below do not miss anything or skip anything or swap any steps. If you do these thing you will end up getting a Blue Screen Error (computer Crash).

1. Run Norton Removal Tool

2. Restart the Computer

3. Save the attached file to your Desktop and rename it as BFE.reg

4. Doublick the BFE.reg file

5. Accept the Prompts

6. Open Run(Win key + r)->Type regedit

7. Goto HKEY_LOCAL_MACHINE --> SYSTEM --> CurrentControlSet --> services --> BFE

8. Right click on the BFE select Permissions-> Add --> Advanced --> Find now

9. Among the list select Everyone. (Check the below image for reference)

10. OK --> OK --> Put a check mark next to Full Control --> OK

11. Restart the Computer

12. Install your Norton Product from here.

13. Run Live Update.

Keep us posted if you've any doubts...:robotvery-happy:

Re: Error 5013,3

Abhijit_Sri — Sat, 17 Dec 2011 04:45:39 GMT

Hi Beth I understand you are having trouble getting the file recognised as a .reg file. Please perform the below steps.

1. Open the backup.reg file.

2. Go to the file menu there.

3. Select Save As option and in the resulting Save As window select the drop down for File Type as All File *.*.

4. In the same window, change name of the file as backup1 and click save.

This will save the file in correct format.