topic Re: Full System Scan has not run in Norton 360

Full System Scan has not run

Krusty13 — Thu, 15 Mar 2012 04:14:20 GMT

Hello all,

I have set n360v6.1.1.8 to run a Full System scan every 7 days. I am at 9 days so far without the scan running.

Please see my settings below.

I was hoping to schedule a weekly scan when Idol like v5 performed automatically. Should I select weekly instead? If I select weekly, I then have to pick a time for the scan to run. What happens if I am using my computer at the specified time?

Any help appreciated.

Thanks, Dave.

Re: Full System Scan has not run

HarryP — Thu, 15 Mar 2012 08:48:13 GMT

Hi Dave,

Since you have selected "Only at idle time", Norton wont run the scan if you are using the computer at the same time. Did you leave the computer idle on the 7th day? Can you uncheck it and verify whether the Scan runs at the scheduled time? You may also try scheduling it in the Weekly basis.

Thanks,

HarryP

Re: Full System Scan has not run

Krusty13 — Thu, 15 Mar 2012 09:28:13 GMT

Hi Harry,

Thanks for your prompt reply.

Yes I have left my computer idol on the 7th day. I leave it idol for periods throughout every day. Also, It gets turned off everyday and started after some hours later. I will uncheck "Only at idol time", re-schedule a Full System Scan and post back here with the results.

Thanks, Dave.

Re: Full System Scan has not run

Krusty13 — Thu, 15 Mar 2012 09:27:10 GMT

OK. I have unchecked "Only at idol" and re-scheduled for a daily Full System Scan for in a couple of minutes later. Result are that the scan as started as expected.

Thanks, Dave.

Re: Full System Scan has not run

HarryP — Thu, 15 Mar 2012 10:16:17 GMT

Some other process in your computer was still running in the background, eventhough you left the computer as idle. That may be the reason why Norton didn't detect that idle state, didn't run the full system scan.

Thanks,

HarryP

Re: Full System Scan has not run

Krusty13 — Thu, 15 Mar 2012 10:28:49 GMT

That does sound like a good theory, but after a couple of hours idol, my laptop should certainly have had time to reach an idol state. Could it perhaps be that n360simply hasn't registered the idol state?

I don't have a problem with changing the scan schedule, but I am concerned that a scheduled 7 day scan never ran. (I do realize the irony that I could simply have scheduled a "weekly" scan).

Could this be a bug with n360v6?

Thanks, Dave.

Re: Full System Scan has not run

BarathSudharsh — Thu, 15 Mar 2012 17:47:17 GMT

Can you check on to SEcurity History and see if the scan has run at the "Idle Time" or not?

Re: Full System Scan has not run

Krusty13 — Thu, 15 Mar 2012 20:33:05 GMT

BarathSudharsh wrote:
Can you check on to SEcurity History and see if the scan has run at the "Idle Time" or not?

Hi BarathSudharsh,

Yes I checked Security History and no the scan has not ran in Idol Time.

Thanks, Dave.

Re: Full System Scan has not run

elsewhere — Fri, 16 Mar 2012 20:50:33 GMT

Krusty13 wrote:
That does sound like a good theory, but after a couple of hours idol, my laptop should certainly have had time to reach an idol state. Could it perhaps be that n360simply hasn't registered the idol state?

I don't have a problem with changing the scan schedule, but I am concerned that a scheduled 7 day scan never ran. (I do realize the irony that I could simply have scheduled a "weekly" scan).

Could this be a bug with n360v6?

Thanks, Dave.

Was this the first time that your 'every 7 days' scheduled scan was due to run?

If so, then another possible explanation may be that although this scan had a specified schedule, it wasn't actually enabled so that it would run. Turning scheduled scans on or off is controlled by the Scans window that you see when you first open Custom Scans:

Re: Full System Scan has not run

Krusty13 — Fri, 16 Mar 2012 21:01:53 GMT

Hi elsewhere,

Yes this was the first scheduled 7 day scan. I checked your above suggestion and the scan is enabled. Thanks. A daily scheduled Full System Scan ran successfully yesterday as a test. Now the 7 day scan is re-scheduled.

I wonder if me manually running the scan a day or two early may have somehow upset the schedule? I will wait until after the next scheduled 7 day scan and see whether it runs this time.

Thanks, Dave.

Re: Full System Scan has not run

elsewhere — Fri, 30 Mar 2012 11:17:23 GMT

Hi Krusty13

Did your scheduled 7 day scan run as expected?

Thanks

Re: Full System Scan has not run

Krusty13 — Fri, 30 Mar 2012 22:58:24 GMT

Hi elsewhere,

I wish I could give an answer, but I have uninstalled/reinstalled n360 (Long story). This time I have left the scan as default and decided I would manually run Full System Scans at my convenience. This suits me better.

I guess I will never know why the 7 day scan never ran.

Thanks to all who have offered suggestions here in this thread.

Dave.

Re: Full System Scan has not run

Krusty13 — Wed, 11 Apr 2012 23:41:50 GMT

Hi elsewhere,

7 days ago I scheduled another 7 day scan. I manually ran a Full System scan as shown below.

The scheduled scan failed again.

My system had been idol for some time before before the scheduled time. In this case I would have expected the scan to begin, if idol, at 9.03am 12/4/2012. This time went by without the scan commencing. I now have to assume that I will have to schedule a weekly scan and hope I am not using my computer at that time, or just continue to manually run scans.

Cheers, Dave.

Re: Full System Scan has not run

Krusty13 — Sun, 15 Apr 2012 08:08:27 GMT

I am pleased to report that a "Weekly" scheduled Full System Scan started on time. I still do not know why a scheduled "7 day" scan will not run, but I have found a work around.

Thanks, Dave.

Re: Full System Scan has not run

elsewhere — Sun, 15 Apr 2012 21:18:53 GMT

Thanks Krusty13.

I set up a '7 day' scan a couple of days ago so I'll let you know the results.

Re: Full System Scan has not run

elsewhere — Sat, 21 Apr 2012 12:07:17 GMT

Hi Krusty13

My '7 day' scan ran as scheduled today, including resuming the Full System Scan during Idle time, so now I'm a little intrigued. I'm using Norton Internet Security 2012 (19.6.2.10) but that shouldn't make any difference as I'm using the same underlying engine as you are with 360 v6.1.2.10. I used the same settings that you specified in your screenshot here.

My understanding of the 'Run at a specific time interval' wording of the '7 day' scan is that the timing of this scan is calculated based on an offset from the last date that a scan of this type was performed. So, in my case, the last Full System Scan occurred on 14/04/2012. As no Full System Scan ran on my machine during the interim period, the '7 day' offset scan ran today (21/04/2012) as expected. If I had manually performed a Full System Scan on 20/04/2012, then I would expect that this '7 day' scan would have been re-scheduled to occur on 27/04/2012, assuming that it's based on a date offset.

Factors to be considered: This scan schedule was set up using a specific Standard User account and this scan ran while this specific Standard User account was online. If you configured your '7 day' scan to run while using a different User Account to the one you would be using when the scan was due to occur, then potentially this may explain why the scan didn't execute (user context).

Given the above, please check your setup to see if you may have been potentially impacted by any of the issues described above and advise.

Thanks

Re: Full System Scan has not run

Krusty13 — Sat, 21 Apr 2012 13:57:45 GMT

Thanks for the feedback elsewhere,

As mentioned above, my last scheduled 7 day scan did not start when I hoped it would There were no manual Full System scans ran after the date and time shown here. I left the scan as set to see the result. Since then I have manually run the scan when I know I wouldn't be using my computer.

elsewhere wrote:
Hi Krusty13

....Factors to be considered: This scan schedule was set up using a specific Standard User account and this scan ran while this specific Standard User account was online. If you configured your '7 day' scan to run while using a different User Account to the one you would be using when the scan was due to occur, then potentially this may explain why the scan didn't execute (user context).

Thanks

As I am the only user of this system I have only one user account, so this shouldn't be the issue.

As of now the scan is set once again, with the previous settings, to run every 7 days when idol. Unless in the unlikely event my computer becomes infected, I will leave N360 to do it's thing and not manually run any scans. Hopefully in a week I will have the same result as you.

I appreciate your time with this.

Thanks Dave.

Re: Full System Scan has not run

Krusty13 — Sun, 29 Apr 2012 03:52:00 GMT

I can happily report that my re-scheduled 7 day scan did indeed run as anticipated. :smileyhappy:

Case closed!

Dave.