topic Re: Possible solution to the adding rules to the firewall issue. in Norton 360

Possible solution to the adding rules to the firewall issue.

BullSpit — Thu, 29 Mar 2012 03:37:49 GMT

I am using Norton 360 6.0 on 4 different machines and ALL have had the issue of the "Symantec Framework has stopped working" when adding rules to the firewall.

I was getting tired of it on my desktop and tried something different since nothing else was working to and it appears that Norton is aware of the issue and does not seem inclined to make it a priority with a fix...

I removed 360 with the NRT, rebooted. Checked to see if any stray Norton folders were left. Reinstalled 360 from the trial page. Added ALL my firewall rules and have NOT rebooted yet. I added at least 100 rules, some blocking, some allow and some automatic.

It just finished Liveupdate and wants to reboot. I tried to add one more rule before I reboot and it crashed.

So, I guess the "trick" is to add ALL the rules you want to prior to letting it update and reboot your machine and hope they stick after the reboot.

The rules stayed after a reboot, the crashing remains when adding new rules.

Please forgive the double post. No idea why that happened.

Re: Possible solution to the adding rules to the firewall issue.

HarryP — Thu, 05 Apr 2012 19:21:36 GMT

Sorry for the inconvenience. We are working to get a solution as soon as possible.

Thanks,

HarryP

Re: Possible solution to the adding rules to the firewall issue.

BullSpit — Sat, 21 Apr 2012 10:16:31 GMT

Hello Harry! Do you have any news for us regarding the problem" "Symantec Service Framework has stopped working"?

More details here: http://community.norton.com/t5/Norton-360/Symantec-Framework-Error/td-p/675959

And here: http://community.norton.com/t5/Norton-360/fresh-Win7-64-bit-installation-N360-crashes/td-p/664015

And, it looks this issue first raised it's ugly head waaaaaaaaaaaaay back last fall NIS 2012, with details here: http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2012-crashing-with-changes-in-firewall/td-p/589474

Re: Possible solution to the adding rules to the firewall issue.

BullSpit — Thu, 26 Apr 2012 17:51:37 GMT

HarryP wrote:
Sorry for the inconvenience. We are working to get a solution as soon as possible.

Thanks,
HarryP

Hello HarryP, 4 weeks since you let us know that a solution is being worked on for this issue. Is there any progress on said soultion?

Re: Possible solution to the adding rules to the firewall issue.

SendOfJive — Thu, 26 Apr 2012 18:17:05 GMT

Hi BullSpit,

Please see Tim Lopez' latest updates, posted today:

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2012-crashing-with-changes-in-firewall/m-p/705507/highlight/true#M201962

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2012-crashing-with-changes-in-firewall/m-p/705637/highlight/true#M201983

Re: Possible solution to the adding rules to the firewall issue.

BullSpit — Thu, 26 Apr 2012 21:43:39 GMT

SendOfJive wrote:
Hi BullSpit,

Please see Tim Lopez' latest updates, posted today:

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2012-crashing-with-changes-in-firewall/m-p/705507/highlight/true#M201962

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS2012-crashing-with-changes-in-firewall/m-p/705637/highlight/true#M201983

Thank you for those links. I guess they did not see fit to let us know here in the 360 forum.

With these occasional posts addressing the problem, I just hope that they are not making attempts to pacify us that are having this issue. At this point in time and as long as it has been occurring and since it was first reported about 6 months ago, it makes me feel like they are.