topic Re: New to the forum, need help please in Norton 360

New to the forum, need help please

oxyrich1 — Sun, 22 Apr 2012 09:36:18 GMT

I was looking for a translation service and went to Babylon.com.....Norton said it was safe, when it installed it changed my search engine from google to search.babylon.com , i uninstalled straight away but the search engine stayed.

I ran a Scan and NPE and utilities but i've a sneaking feeling that somethings still there......What should i do ?

Thanks

Why does Norton say this site is safe when clearly it's not ?....Back to Mcaffee for me i think

Re: New to the forum, need help please

Avanquest — Sun, 22 Apr 2012 10:06:56 GMT

Before we get started there is a few things you need to know about Babylon. They have both a free and paid version of their software. Obviously the free one installs garbage like that since it is a way for them to make more revenue. If you paid, downloade dand installed the paid version obviously this would not happen. I'm not telling you to go buy their stuff though.

When you download things from the internet and gets scanned by Norton it is not easy to tell wether it is safe or not due to this software installing a toolbar that is downladed then installed onto your PC/Laptop. The problem here is your browser got highjacked. Firstly uninstall babylon and everything that came with it. Then go into your internet explorere settings, click on the advanced tab, then click on the reset button under the button that says reset advanced settings. Then back up your registry then go into cmd then type regedit. Use the search feature in regedit and type in babylon. it is best to start of smaller though, so star with bab then go higher eventually typing in the whole thing. When you find anything to do with babylon delete it!

Then update your orton Product while also finding and downloading Norton Power Eraser. Link to NPE: http://security.symantec.com/nbrt/npe.aspx?&env=beta

Then use Norton Power Eraser and o into the settings and check multi boot check and include root kit scan. do th scan. Once your PC/Laptop has restarted and finished the scan and no erros have been found then I suggest you update yor norton product again, go into settings and change the heuristics level to high for on demand scans. Then run a full scan of your pc.

If yu still think you have some malware on your PC/Laptop after trying what I've said please reply to this thread and I will further try to help you.

Good luck with fixining your problem also!

Re: New to the forum, need help please

oxyrich1 — Sun, 22 Apr 2012 12:51:59 GMT

Thanks Avanquest

I did a bit of searching and found that this site has been causing problems for people since 07 ????....i don't understand how Norton are not on the case here. I downloaded spybot and it got rid of it ....as well as 298 other threats ?????

This was just 10 minutes after i'd run all Norton scans,NPE and utilities ?

I've got ask what's going on Norton ?

Re: New to the forum, need help please

huwyngr — Sun, 22 Apr 2012 17:10:41 GMT

IMO Just changing your default search engine to theirs is not an attack that Norton needs to stop automatically. I think most Search sites do it .... Google will, MS Bing will .... and Google Toolbar even has an setting to make Google your defaullt AND to warn you if anyone tries to change it.

I don't think I've come across anyone not saying Do you want to make this your default search engine when you add it to your browser.

And you say you installed something from Babylon .... did you look at every screen that came up because installing something with a Yes please box prechecked [X] is very common .... watch out on Adobe for toolbars or for McAfee.

SInce I've got Google set to warn me I'll go to Babylon.com but I may not ask it to install.

Re: New to the forum, need help please

oxyrich1 — Mon, 23 Apr 2012 06:15:12 GMT

Thanks Hugh

Yes i hear what you're saying about babylon but what about the other 298 threats Spybot picked up, including 40 trojans. I had an issue with my laptop where these screens would flash up for a milisecond and are gone again, it was driving me crazy, i was updating every day running scans and running utilities continuously but still couldn't get rid of them......since i've run spybot they've gone !.

Shouldn't my paid for service be looking after this kind of stuff for me ?

John

Re: New to the forum, need help please

SendOfJive — Mon, 23 Apr 2012 06:36:33 GMT

oxyrich1 wrote:
Why does Norton say this site is safe when clearly it's not ?....Back to Mcaffee for me i think

McAfee also says the site is safe.

http://www.siteadvisor.com/sites/Babylon.com

I don't know what to make of your Spybot detections. I have used Spybot for a number of years and what you report strikes me as very odd. Those sorts of inflated numbers are more typical of rogue programs than Spybot Search and Destroy from Safer-Networking.org. And Norton missing 40 Trojans? There has to be more to the story....

Re: New to the forum, need help please

Krusty13 — Mon, 23 Apr 2012 06:30:46 GMT

SendOfJive wrote:
oxyrich1 wrote:
Why does Norton say this site is safe when clearly it's not ?....Back to Mcaffee for me i think
McAfee also says the site is safe.

http://www.siteadvisor.com/sites/Babylon.com

That is interesting when you read their Community Reviews.

Thanks, Dave.

Re: New to the forum, need help please

SendOfJive — Mon, 23 Apr 2012 06:51:27 GMT

Krusty13 wrote:
That is interesting when you read their Community Reviews.

WOT is interesting as well - Babylon.com is shown as having generally excellent ratings but when you look at the reviews, it is bad news. And WOT's ratings, unlike McAfee and Norton, are based on user reviews rather than testing, so that seems totally confusing. Anyway, I wasn't trying to champion the Babylon site, only point out that McAfee's rating does not differ from Norton's.

http://www.mywot.com/en/scorecard/babylon.com

Re: New to the forum, need help please

Krusty13 — Mon, 23 Apr 2012 07:02:46 GMT

Hi SendOfJive,

I knew what you were saying :smileywink: And I agree, the WOT reviews are interesting as well. No doubt you have read the Norton Safe Site reviews. - http://safeweb.norton.com/report/show?url=babylon.com&product=N360&version=6.1.2.10&layout=Retail&lang=0901&source=toolbar&plang=sym:EN&layouttype=ESD&buildname=Retail&heartbeatID=DACCB8E3-13AE-49AD-9478-239620A0FD36&env=prod&plid=81&plgid=4&skup=21147142&skum=21204007&skuf=21137994&endpointid=%7BDACCB8E3-13AE-49AD-9478-239620A0FD36%7D&partnerid=&lic_type=16&lic_attr=21124114&osvers=6.1&oslocale=iso:AUS&oslang=iso:ENG&os=windows

Cheers, Dave.

Re: New to the forum, need help please

Avanquest — Mon, 23 Apr 2012 08:20:51 GMT

WOT is a community based forum that helps users decide whether a website is safe or not from all kinds of threats. It has in the past been abused but they do fix these problems. WOT's ratings on Babylon is correct even though everyone has a different opinion. Depending on how long you have used your PC/Laptop and your user habits on it I would say most of the threats that were found by Spybot are Tracking Cookies and PUP's.



Another thing is WOT is that, even though they do not seem to do any sort of testing they have many members and independent sources/partners that are reliable in figuring out most of the facts and truths about the website. E.G. Phish Tank helps by warning members on the scorecard page by information them that it is under their list of Phishing websites. Apart from Phish Tank there are countless of other partners that range from services that offer info about spam, adult content, malware list goes on.

Re: New to the forum, need help please

oxyrich1 — Mon, 23 Apr 2012 09:27:34 GMT

Well Thanks all

It's gone now that's the main thing....one last point though. I referred earlier to those annoying screens that flashed up for a millisecond and were gone again....i knew something was amiss here and couldn't get to it. I said that they're gone since spybot did the S&D but i do feel that my paid service should be able to deal with this annoying stuff, is there a reason why it couldn't ?.

Thanks again all

John

Re: New to the forum, need help please

SendOfJive — Mon, 23 Apr 2012 16:58:47 GMT

oxyrich1
i do feel that my paid service should be able to deal with this annoying stuff, is there a reason why it couldn't ?.

Without knowing what Spybot detected and removed, it is not possible to answer that question. Norton would certainly not miss any serious infections that Spybot could detect - so it is more likely a matter of Spybot finding things that Norton intentionally does not look for, such as the PUPs mentioned by Avanquest. See my explanation of PUPs and why Norton ignores them here:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Malware-norton-internet-security-not-detected/m-p/702683#M201614

Re: New to the forum, need help please

huwyngr — Mon, 23 Apr 2012 21:47:33 GMT

I gave up on Spybot years ago but that was when I was given a beta that would not uninstall and they would not reply to my pleas for help.

It seems to me so unlikely that you have 40 trojans and a still normal system that I would consider false positives and most software consider so-called tracking cookes as threats which is not something I agree with.

You've got some well experienced others here so ....

Re: New to the forum, need help please

oxyrich1 — Tue, 24 Apr 2012 07:51:25 GMT

I do agree that Spybot has more than likely flagged up a lot of "non issues" as probable or possible issues, but once again i'll reiterate that it got rid of nasty stuff i.e. the annoying flashing screens which would appear for a split second and dissapear again. I'm by no means here to trumpet the abilities of SB i'm just a plain joe soap with probably less than average ability when it comes to dealing with this stuff, but i'll say it again that Norton should have dealt with this annoying stuff for me....i was worn out from running scans and updating and running utilities and nothing was working.

I think that's all most people want from their paid service "make the annoying stuff go away please ":smileymad:

Re: New to the forum, need help please

huwyngr — Tue, 24 Apr 2012 15:31:24 GMT

oxyrich1 wrote:
[ ... ] . I'm by no means here to trumpet the abilities of SB i'm just a plain joe soap with probably less than average ability when it comes to dealing with this stuff, but i'll say it again that Norton should have dealt with this annoying stuff for me [ ... ]
I think that's all most people want from their paid service "make the annoying stuff go away please ":smileymad:

Fully understood .... you may have seen another post of mine here about a banner advert that is plagueing Forum users in another place than here in Norton-land. Some of this stuff comes in by the same route as things we would be very upset about if our security software blocked them.

They are often adverts and not malicious stuff and so I don't want my security software to be blocking adverts unless they are actually malicious attacks on my system. I use an adblocker to stop the adverts but there when one annoys me I tell the adblocker don't let that one, or that source, through again.

Some of the flashing may have been part of whatever was blocking them ... which can be in your browser ... and we have to try to distinguish between annoying and dangerous.

Otherwise we are letting our security applications wander over into censorship territory .....