topic Re: Product key in Norton 360

Product key

SJspanky — Sat, 28 Apr 2012 12:11:11 GMT

Hi,

Have just downloaded latest Version of 360 as prompted by Norton. Installed ok but wouldnt accept my existing product key as says already used too many times so program showing as 30 day trial. I only have Norton running on 2 machines and all I've done is update for free as advertised. Still have 7 months remaining on my 360 subscription......

Re: Product key

Krusty13 — Sat, 28 Apr 2012 12:14:15 GMT

Hi SJspanky,

This has happened to me before too. Not to worry, just contact Customer Support. You can reach them at http://www.norton.com/chat. Live Chat is usually the quickest way.

Dave.

Re: Product key

SUBASH_PRABU — Sun, 29 Apr 2012 04:50:21 GMT

Please follow the Instructions in here and let us know how it goes.

Re: Product key

peterweb — Sun, 29 Apr 2012 12:59:58 GMT

One small addition to what Subash said.

For that suggestion to work, you have to make sure you have Norton Management installed on all the computers you want to control.

Re: Product key

SUBASH_PRABU — Sun, 29 Apr 2012 13:31:35 GMT

Hi Peterweb

If you follow my suggestion it doesnt require the installation of Norton Management. If it is installed it'll be more helpful to manage the Norton on that machine from a Remote location and also the License removal can be done in that way also. It's all made easy with the Management website modifications, because of these modifications the End Users now have more contrrol over their license. Check the Pic below.

Re: Product key

yank — Sun, 29 Apr 2012 21:59:54 GMT

Subash - with all due respect (as I have been wrong before :smileywink:), your screen shot shows that you are logged into Norton Management (as shown in the top left corner) and have selected the "My Account" tab (as grayed item).

If you open a Norton Product and go to My Acccount - the trash can is not shown anywhere.

Please inform me of the error of my ways? It is not that I doubt you - perhaps I am just doing something wrong(different) to see things the same as you do.

Re: Product key

peterweb — Mon, 30 Apr 2012 00:02:11 GMT

Thanks Yank for confirming what I was seeing. In Norton Account there does not seem to be any way to manage your PC's.

Re: Product key

SUBASH_PRABU — Mon, 30 Apr 2012 02:55:11 GMT

Hi Yank/Peterweb

When you click on the Account Option in the GUI it'll bring up the Mynortonaccount. The 'Dustbin' icon can be found only in the My Account tab in the Management Website. If the Norton Management is Installed in your Computers it'll give additional benefits like hecking the status on the machines under your account, Uninstalling the Norton on a specific machine,etc . To remove the License from a Computer, you can goto the My Account tab and select your Norton Product and Click on the Dust Bin Icon. To do the License removal the Installation of the Norton Management Client is not required. I hope i made it clear this time.

Re: Product key

Krusty13 — Mon, 30 Apr 2012 03:07:10 GMT

Hi Subash,

I must too be doing something wrong. When I sign in to mynortonaccount from within n360 > Account, I do not see the dust bin icon. As you know I do have Norton Management installed and can see the dust bin icon when signed in to NM.

Thanks, Dave.

Re: Product key

peterweb — Mon, 30 Apr 2012 03:15:33 GMT

SUBASH_PRABU wrote:
Hi Yank/Peterweb
When you click on the Account Option in the GUI it'll bring up the Mynortonaccount. The 'Dustbin' icon can be found only in the My Account tab in the Management Website. If the Norton Management is Installed in your Computers it'll give additional benefits like hecking the status on the machines under your account, Uninstalling the Norton on a specific machine,etc . To remove the License from a Computer, you can goto the My Account tab and select your Norton Product and Click on the Dust Bin Icon. To do the License removal the Installation of the Norton Management Client is not required. I hope i made it clear this time.

Please correct me if I'm wrong.

As long as you have Norton Management installed on your main computer, you can release a licenced install from another computer without Norton Management installed?

You still cannot click on Account from the 360 GUI, which takes you to Norton Account, and manage your installs?

Thus you must have Norton management installed on at least one computer.

Have I got it now?

Re: Product key

SUBASH_PRABU — Mon, 30 Apr 2012 03:41:34 GMT

Hi Dave,Peter

I want you guys to take Mynortonaccount and the Account option in the Norton GUI out of the way.

If Norton Management is installed in the Computers under your Norton Products, those computers will show up under the My Devices tab in the Norton Management Website. In the devices which are having Norton Management already installed, you can Uninstall the Norton Remotely and along with the Norton Uninstallation the License also gets freed up, you can also Check the Health Status Remotely.

Thus you must have Norton management installed on at least one computer.

To free up a License, the Installation of Norton Management Client is not Required. Which means you can free the License from any machine even without the Norton Management Client in any of your machines.

Re: Product key

Krusty13 — Mon, 30 Apr 2012 04:22:38 GMT

OK. Thanks for clarifying.

So, SJspanky,

In this instance, you will need to contact Customer Support. Live Chat is usually the quickest. You can reach them at http://www.norton.com/chat

Dave.

Re: Product key

peterweb — Mon, 30 Apr 2012 13:41:13 GMT

OK. Thanks. I have it now. Sometimes it takes a while for me. :smileyembarrassed: