topic Re: On reinstall is latest version compulsory? in Norton 360

On reinstall is latest version compulsory?

elspeth — Thu, 03 May 2012 18:33:31 GMT

Due to Error 3040.1 / 3040.20011 I need to remove and reinstall Norton 360 as numerous restarts have not solved problem.

Can I reinstall version 5.2.1.3. or must I take version 6 ?

Re: On reinstall is latest version compulsory?

peterweb — Thu, 03 May 2012 21:44:25 GMT

elspeth wrote:
Due to Error 3040.1 / 3040.20011 I need to remove and reinstall Norton 360 as numerous restarts have not solved problem.

Can I reinstall version 5.2.1.3. or must I take version 6 ?

There is nothing stopping you from installing a previous version. Just be sure to run the Norton Removal tool, reboot and then install the version you wish to use.

You can find the removal tool here.

Re: On reinstall is latest version compulsory?

elspeth — Fri, 04 May 2012 15:22:56 GMT

Thanks for your reply peter web ,

but you forget we are dealing with Norton and nothing is that simple : all your Link did was provide the Norton Removal Tool which on restart had no follow through instructions so it was back to the 'activate windows firewall' and prowl around and get a link to this site then a link in it to Norton 360 version 5 , during which time having NO antivirus.(Going straight to the Norton website only seemed to offer reinstalling the Norton 360 latest edition which was exactly what I tried to avoid.)

Can I now delete Norton_Removal_Tool.exe and N360-ESD-18-5-0-125-EN.exe ?

Re: On reinstall is latest version compulsory?

peterweb — Fri, 04 May 2012 15:40:26 GMT

elspeth wrote:
Thanks for your reply peter web ,

but you forget we are dealing with Norton and nothing is that simple : all your Link did was provide the Norton Removal Tool which on restart had no follow through instructions so it was back to the 'activate windows firewall' and prowl around and get a link to this site then a link in it to Norton 360 version 5 , during which time having NO antivirus.(Going straight to the Norton website only seemed to offer reinstalling the Norton 360 latest edition which was exactly what I tried to avoid.)

Can I now delete Norton_Removal_Tool.exe and N360-ESD-18-5-0-125-EN.exe ?

Sorry for any confusion. As you mentioned a specific V5 build, I thought you had it on hand.

The removal tool does not need to stay on your system and can be deleted. The same goes for the N360-ESD-18-5-0-125-EN.exe. The only reason to keep these is in case you run into any problems in the future, it would save you looking for and downloading again.

Re: On reinstall is latest version compulsory?

elspeth — Fri, 04 May 2012 17:03:20 GMT

My Thanks again for your speedy reply peter :robothappy: