topic Re: Norton 360 prevents creation of Self-extracing Archive in Norton 360

Norton 360 prevents creation of Self-extracing Archive

manni_60320 — Sat, 05 May 2012 21:31:16 GMT

I'm trying to use SmithMicro's Stuffit 14 to create a sele-extracting archive (SEA). Even though I placed the programm in the Programexepmtions, I am receiving a warning that the newly created file is a thread to my system. The exact error message contains the word "Suspicious.Clod". After this, the file is deleted.

Is there a way to prevent this from happening - short of uninstalling Norton 360?

Re: Norton 360 prevents creation of Self-extracing Archive

SUBASH_PRABU — Sun, 06 May 2012 04:27:08 GMT

Welcome to the Norton Forum. The Exclusion you have created for the program will allow the Program to work without the Interference of the norton. To exclude the Files created by a specific program you have to exclude the folder in which those files are created.

Re: Norton 360 prevents creation of Self-extracing Archive

manni_60320 — Sun, 06 May 2012 10:58:51 GMT

Thanks for your quick reply.

While it's O.K. to exclude the folder into which the SEA is saved, the generated file still causes the descriped error.

So, sending the created file to my clients is impossible, as they will also recieve the warning should they use Norton 360, too.

Re: Norton 360 prevents creation of Self-extracing Archive

SUBASH_PRABU — Sun, 06 May 2012 11:23:58 GMT

To whitelist the file, Please submit in here. if the file gets deleted even after creating an exclusion, please uninstall Norton once and then generate that file and then submit the file for our Analysis.