topic Re: Offline help in Product Suggestions

Offline help manger

DarkSta — Sat, 24 Sep 2011 08:05:36 GMT

Request ability to look at help content offline using a dual offline/online system like Microsoft did.

Re: Offline help manger

Axios — Sat, 24 Sep 2011 17:50:27 GMT

Please make at least offline balloon tip for configurate settings.

Re: Offline help manger

lmacri — Sun, 25 Sep 2011 19:08:27 GMT

Hi DarkSta:

Kudos for posting this suggestion. One of the reasons I'm hesitating to upgrade to NIS 2012 is the lack of offline help. I have a slow metered Internet connection and don't want to be connecting to the web every time I need to read a help file.

I suspect part of the reason that there's so much confusion about some of the new features in NIS 2012 in the forum is that people no longer have access to offline help.

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

Re: Offline help manger

Mitka — Mon, 26 Sep 2011 01:30:09 GMT

It doesn't bother me but I do think it would be useful for a lot of users.

Mitka

Re: Offline help manger

Newbie1000 — Tue, 27 Sep 2011 16:42:09 GMT

I think this is an excellent suggestion, and I too would like to see this added.

Re: Offline help

crisoco8722 — Fri, 07 Oct 2011 17:33:51 GMT

The new online help system is far to slow. Simply return to the 2011 offline help system is all that is required. That worked really well so why change it.

Re: Offline help

Bulldoggy — Tue, 11 Oct 2011 06:15:19 GMT

The 'new' in-program help (Support > Help) is nothing more than a link to the online bot ("Nathan"). Users deserve real in-program help, as in v2011, v2010....v19xx...

The in-program help file in NIS and NAV 2011 was informative and helpful. Please bring it back in 2012.

Re: Offline help

marek324 — Tue, 11 Oct 2011 06:32:20 GMT

Yes. I agree. The help should be offline file(s).

Re: Offline help

mp3jo — Tue, 25 Oct 2011 19:35:57 GMT

the online help is a pain.

Re: Offline help

RoloX2 — Tue, 25 Oct 2011 19:56:17 GMT

- Online help won't work if one is knocked offline and trying to figure out why/cleanup

- Online help requires a browser, which may also not be working properly during a crisis

- Online help is slow

- Online help has no index/contents to navigate

- Online help has "Search Support" rather than just searching help

An abbreviated tooltip when hovering over the square "?" would be nice but needs a "Click the {? icon} for more information..." included, lest anyone think the tooltip was the only help available.

Re: Offline help

john7 — Fri, 11 Nov 2011 09:53:52 GMT

The only time I have needed help was when away and was unable to get internet connexion. I needed to see if NIS was the cause, on line help was clearly totally usless!

Re: Offline help manger

searcher54 — Sun, 13 Nov 2011 19:40:27 GMT

I EMPHATICALLY SUPPORT THIS REQUEST. To only be able to find help while connected to the internet is highly inconvenient and just plain crazy. Lots of viruses and other problems PREVENT internet access. Besides, every little funky program and its brother have onboard help, the idea that Norton 2012 lacks it is mind-boggling. I bought it for my nephew who needs a set & forget, but the program has a zillion settings/options/things to understand for the more advanced user, and I'll be darned if I'll put it on any of MY computers if I have to RTFM or access/search the web every time I have a question.

Re: Offline help manger

searcher54 — Mon, 14 Nov 2011 03:10:04 GMT

On a less annoyed note, I do like the program and the community help here is FANTASTIC! I've spent half the day just browsing around...shhhhhh don't tell the housekeeping police.

Re: Offline help manager

mp3jo — Sun, 15 Apr 2012 12:15:22 GMT

Will the Offline help manager come with Norton 2013 products?

Re: Offline help manger

tbalint444444 — Sat, 12 May 2012 19:32:20 GMT

I also agree that Norton 2013 products should have offline help.

Re: Offline help manger

Artem — Sun, 13 May 2012 22:23:12 GMT

tbalint444444 unfortunatly Norton 2013 beta have online help, but i wanted offline help, like in Norton 2011