topic Re: Tracking cookies should not be high risk in Product Suggestions

Tracking cookies should not be high risk

ALiasEX — Wed, 31 Mar 2010 14:31:14 GMT

Having tracking cookies listed as high risk causes unnecessary worry especially for novices.

The first time I used NIS2010 Norton a pop-up claimed Norton had found/fixed x (x=>3) high risks. It had me worried until I opened the scan results and found that it was only tracking cookies it had found.

Re: Tracking cookies should not be high risk

3play — Sat, 03 Apr 2010 02:55:50 GMT

Hello!

Where did you see them as high risk . They have always been Low risk threats in 2010 versions ? I don't remeber how it was in 2009 version ...

Re: Tracking cookies should not be high risk

ALiasEX — Sat, 03 Apr 2010 15:55:48 GMT

Has that always been the case with 2010?

My main concern was (now my only concern) when an idle quick scan completes and Norton displays a red pop-up claiming a security risk has been fixed. (I can't remember the exact message. I have only just re-enabled Norton to deal with tracking cookies)

If the scan has only found tracking cookies then I think the pop-up should be yellow and a message such as "Norton has detected and removed tracking cookies"

The pop-up not being red is the most important part.

Re: Tracking cookies should not be high risk

3play — Sat, 03 Apr 2010 16:25:20 GMT

The first time I used NIS2010 Norton a pop-up claimed Norton had found/fixed x (x=>3) high risks. It had me worried until I opened the scan results and found that it was only tracking cookies it had found.

This is normal . You have your settings so that LOW risks are not removed automatically. Since they haven't been removed (at a time) , they are Unresolved risk . Unresolved risks could contain low risks as well as medium or high risks.

I mean you may have both cookies and something else (unresolved) . But tracking cookies by themselves are low risks

Status changed to: Already Exists in Product

athena — Mon, 05 Apr 2010 10:59:07 GMT

As 3paly said, tracking cookies were always low risk threats. The first time the product detects tracking cookies, it asks you what to do with them. The user has the option to ignore, automatically remove or wait for user action.

Re: Tracking cookies should not be high risk

elsewhere — Tue, 06 Apr 2010 11:53:52 GMT

athena wrote:

Status changed to: Already Exists in Product
As 3paly said, tracking cookies were always low risk threats. The first time the product detects tracking cookies, it asks you what to do with them. The user has the option to ignore, automatically remove or wait for user action.

Athena, the issue that AliasEx is referring to is fully described here. Please change the Status of this Idea accordingly.

Besides 'Tracking Cookies', please advise if there are any other items that Norton considers 'Low Risk'. If there aren't any other items, then please remove this 'Low Risk' option from the interface. We don't need to see the 'Idle Time' threat alert pop-up unless it's absolutely necessary...

Re: Tracking cookies should not be high risk

ALiasEX — Sun, 11 Apr 2010 12:29:26 GMT

athena, that is not my concern anymore. elsewhere (thanks!), posted a link that exactly shows my concern.

Most tracking cookies are not a threat.

'If the scan has only found tracking cookies then I think the pop-up should be yellow and a message such as "Norton has detected and removed tracking cookies" should be displayed.

The pop-up not being red is the most important part.'

Re: Tracking cookies should not be high risk

LanaK — Tue, 04 May 2010 21:33:01 GMT

Usually we make the UI red if there is user required action.

We could consider this only if the user has set the "always do the following" action for cookies (fix/cleanup).

Otherwise the UI should remain red, so it's consistent with alerting style (red means you need to take an action).

Re: Tracking cookies should not be high risk

ALiasEX — Sat, 08 May 2010 12:05:10 GMT

Thank you for clarifying.

I think "We could consider this only if the user has set the "always do the following" action for cookies (fix/cleanup)." is a good idea.

Status changed to: Under Consideration

athena — Thu, 05 Aug 2010 12:04:07 GMT

Ok,given the thread in the comments area, I am changing this status to "Under Consideration" for the following Idea: " Show an orange, warning notification when Norton Only detects and cleans tracking cookies after a quick/full system scan."

Re: Tracking cookies should not be high risk

aierfalomn — Wed, 09 Feb 2011 18:57:18 GMT

My issue with the tracking cookie popups is that they happen so often. Say I'm using pricegrabber.com to check on some prices. Their cookies are considered trackers, but I need them temporarily so I can enter a zip code and other info to get the correct pricing. Once I'm done a few hours later, getting rid of the cookies would be great. But here comes Norton with its Red Alert. I don't want to delete the cookies quite yet, but I do want to get rid of them after I'm done. So I try to defer, but Norton comes back over and over with the same popup.

Re: Tracking cookies should not be high risk

MrMat — Sun, 29 May 2011 11:10:21 GMT

I think the use of orange instead of red is a good solution.