topic Re: Detailed documentation for Norton Products in Product Suggestions

Detailed documentation for Norton Products

szczypmen — Mon, 05 Apr 2010 14:45:46 GMT

Did Symantec thought about adding to their products detailed documentation of them, especially for advanced users or for enterprise? Such doc except basic user guide could include accurate description of every specific product's module, ie. how exactly works SONAR or Reputation Scan, how to best setup Symantec's product options, so it could work efficiently and secure system well also .etc. Of course in this case Symantec would choose how many information they want include and for which products ( not to disclose too much details ), and i think that access for those detailed docs should have only customers. Since NIS 2010 open beta i liked Symantec's software and i don't hide the fact that i'm interested in that, how those apps works.

What do You think about?

Re: Detailed documentation for Norton Products

PapauZ — Mon, 05 Apr 2010 17:55:30 GMT

As I know on the boxed version's CD there is a manual (pdf) of the Norton products, that has many details of the products.

Unfortunately these are not available in the downloa versions, and on the Symantec site there's only a very very little part of it as a downloadable manual.

Re: Detailed documentation for Norton Products

szczypmen — Mon, 05 Apr 2010 18:32:36 GMT

Unfortunately these are not available in the downloa versions, and on the Symantec site there's only a very very little part of it as a downloadable manual.

So downloadable manuals would be good solution.

Re: Detailed documentation for Norton Products

3play — Tue, 06 Apr 2010 03:31:24 GMT

"Did Symantec thought about adding to their products detailed documentation of them, especially for advanced users or for enterprise"

Lol! Norton are not for enterprise users . Additionally , Norton has always been aimed at users who are completely "stupid" when it comes to computers . That is why Norton is so automated , includes that good support and is so easy to install and use

Re: Detailed documentation for Norton Products

szczypmen — Tue, 06 Apr 2010 19:41:16 GMT

3play wrote:

Lol! Norton are not for enterprise users[...]

http://www.symantec.com/business/solutions/index.jsp

[edit: removed offensive content per the Participation Guidelines and Terms of Service.]

Re: Detailed documentation for Norton Products

3play — Tue, 06 Apr 2010 17:47:00 GMT

Norton are strictly consumer solutions , NOT corporate products !!!

Norton are made for home users and small offices for up-to-10 computers ! No server OS support !

Symantec's corporate products when it comes to security/antivirus protection are called Symatec Endpoint Protection and technically they are completely different from Norton

Re: Detailed documentation for Norton Products

szczypmen — Tue, 06 Apr 2010 18:47:20 GMT

Ok, so lets make it clear: prefered detailed docs for Norton products.

I think that Symantec Enterprise Solutions have expanded manuals for business customers, so let's put them aside for now.

Anyway you should know what's going on.

Re: Detailed documentation for Norton Products

Tony_Weiss — Tue, 06 Apr 2010 19:38:16 GMT

As a reminder, please refrain from personal attacks or any posts that may be construed as offensive. Remember that other forum members may not understand if you're being sarcastic or joking.

Status changed to: Community Discussion Required

dnadir — Fri, 09 Apr 2010 19:10:37 GMT

This is a good one for discussion. Assume that we are all talking about Norton consumer products. We do have many of these materials, but I'd like to hear which add the most value for most users. Replication of the documentation that you get on the CD? Quick start guides? Tutorials? In product help? Where should we focus?

Re: Detailed documentation for Norton Products

szczypmen — Sat, 10 Apr 2010 14:28:21 GMT

I am concerned primarily on:

- exhaustive technical manuals describing the Symantec's software architecture (i.e. what algorithms were used in described module; diagrams, charts or tables [like in some of these Windows 7 Technical Whitepapers ] describing: precisely usage of hardware resources while doing some work and what is exactly going on while i.e. scanning directory - how the file is being prepared for scanning, loaded into memory, are files on scanned partition being fragmented and how it affects the HDD or CPU usage),

- tips how to administrate production OS or Symantec software to make them efficiently co-operating together,

- tutorials about testing Symantec products (most efficient and comprehensive testing methods for beta software tester-volunteers, to detect hidden bugs);

Errr, i think that's all for now. I know that probably I require too much, but the modern software companies should publish such accurate tech docs (like i.e. MS made their K(nowledge)B(ase) ot TechNet resources for IT professionals).

Thanks for interest guys :)

Re: Detailed documentation for Norton Products

PapauZ — Sat, 10 Apr 2010 15:28:13 GMT

Here are my toughts on it: I would like to download the same manuals from your page what are on the CDs. I think for the download customers should get the same manual, not that 20 page ""long"" thing that is now downloadable.... In the manuals I think there should be all/most of the/most used features' step-by-step instuctions, eg. how to configure a manual firewall rule, scan exclusions, etc. Plus a little description of all the options in the settings, like what is Office scan, e-mail scan, etc. Here you can write that too that how they work. And if the PDF is not so big (like 3-5MB), you can put it in the installer package as well, and during the install creat a start menu icon for it as well.

Re: Detailed documentation for Norton Products

szczypmen — Sun, 11 Apr 2010 15:48:25 GMT

In the manuals I think there should be all/most of the/most used features' step-by-step instuctions, eg. how to configure a manual firewall rule, scan exclusions, etc. Plus a little description of all the options in the settings, like what is Office scan, e-mail scan, etc. Here you can write that too that how they work. And if the PDF is not so big (like 3-5MB), you can put it in the installer package as well, and during the install creat a start menu icon for it as well.

Yep, this also.

Re: Detailed documentation for Norton Products

RonH — Mon, 04 Oct 2010 02:33:14 GMT

I'd also like to see a comprehensive manual available for download. Personally, I see no reason why people who download the product should be treated any differently from those who purchased the boxed version. Also, I think it would help deal with some of the confusion many users have as to just what a specific feature of the software does and what to expect when they use that feature.

Actually, I'm gobsmacked that this even has to be discussed. It's such a no brainer. Put the darn thing up and get it over with. Trust me, you'll feel better for it.

--Ron