topic Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5 in Norton Toolbar / Norton Identity Safe

Norton Toolbar not Compatible with Firefox ESR 10.0.5

yaashul — Wed, 06 Jun 2012 07:46:32 GMT

After Firefox New ESR update i.e. 10.0.5 Norton toolbar has stopped working and showing that It is incompatible with Firefox. I'm running norton 360 version 6.2.1.5 and there is no more update available for my version.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

mayhemdiva — Wed, 06 Jun 2012 08:02:53 GMT

Yes this is a constant problem...same for me

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

Krusty13 — Wed, 06 Jun 2012 08:10:45 GMT

Did you upgrade Firefox first?

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

senthilkumar — Wed, 06 Jun 2012 10:01:30 GMT

Hi Yasshul,

We support only from Firefox 11.X and above.

Please see more information from this thread http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Attention-Firefox-3-through-10-users/m-p/706331/highlight/true#M372

Please upgrade firefox to latest one and enable the addons in FF->Tools->Addons->Extension-> Enable "Norton Toolbar,Norton Vulnerability Protection" then Restart FF and check the behavior again.

Let us know how it goes?

Thanks,

Senthil.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

yaashul — Wed, 06 Jun 2012 12:06:19 GMT

Senthil,

Did you really mean tosay that you will not support Firefox ESR Releases from now onwards? Thats really very very bad support from Norton. Firefox has created ESR for the corporate user so that they dont have to validate the addon again and again. Firefox will update all the security related issue in firefox 10 ESR hence new version 10.0.5.

Can you give us a reason not to support it?

Regards,

Rahul

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

mond321 — Wed, 06 Jun 2012 18:27:08 GMT

I agree that Firefox ESR 10.x should be supported - I am using Firefox ESR precisely because it is stable and security-supported until early 2013, and because the original version of that forum post said that Norton would support Firefox from version 10 upwards. It now seems to have been updated to say 11 and upwards :smileysad:

I am using Norton Internet Security 2012.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

mond321 — Wed, 06 Jun 2012 18:32:51 GMT

p.s. I can see why the original Firefox 10 should NOT be supported anymore; but Firefox ESR 10.x is a current version, the Norton add-ons have already been validated against ESR 10.0.4, and 10.0.5 is merely a security patch so the effort required to test it / risk involved in supporting it should be minimal. Furthermore, the Norton Vulnerability Protection extension (version 10.1.1.8 - 4) in my Firefox ESR 10.0.5 hasn't been disabled with the upgrade from 10.0.4, only my Norton Toolbar.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

peterweb — Wed, 06 Jun 2012 18:40:32 GMT

Your comment about the ESR version being for Corporate use, would indicate you should be using a corporate security solution. The Norton products in this forum are for home users.

Check the Symantec site for corporate users and see if they cover this.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

mond321 — Wed, 06 Jun 2012 18:57:12 GMT

To be pedantic, Firefox ESR is intended for "organizations":

"Firefox ESR is intended for groups who deploy and maintain the desktop environment in large organizations such as universities and other schools, county or city governments and businesses."

from http://www.mozilla.org/en-US/firefox/organizations/

Maybe a consumer Norton product shouldn't support ESR - but to be honest, I can't see that it would take all that much effort or risk to do so in this specific case - the whole point of ESR is that it is based on an existing validated version, and then doesn't change except for security patches. I think Norton should be more generous and still support it.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

peterweb — Wed, 06 Jun 2012 21:28:06 GMT

Maybe you should post your comments to the Product Suggestion board of this forum.

Whether a corporation or "organization", the product is intended for larger institutions, that normally do not use home user versions of software.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

mond321 — Thu, 07 Jun 2012 20:47:47 GMT

Thanks for the suggestion - worth a try! I'll do it at the weekend when I've moer time.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

BeenArround — Fri, 08 Jun 2012 00:02:13 GMT

While Firefox ESR was created at the demand of corporate users, it is also used by many home users who do not want to deal more than once per year with the incompatible extension issues which come with Firefox program upgrades. Someone with a 3-user Norton license could have 3 different sets of extensions to deal with. The ESR version of Firefox gets the security updates without the program updates for a year, and will then jump to something like 15ESR or 16ESR and keep that number for a year.

Firefox 10.o.x ESR is less than a year old. If Firefox hadn't joined in the Chrome version number race, its current non-ESR version would still be 10.x.x . There is no excuse for Norton not to support a Firefox version less than a year old.

My Norton Toolbar was disabled (and grayed out) by Norton Live Update pushing into my system a new Norton Toolbar version (2012.7.3.1) today (June 7th). I had not yet updated to Firefox 10.0.5ESR. I still have 10.0.4 on my system.

Could not Norton give users the ability to reinstall the version which worked a few days ago with Firefox10.0.4ESR, and then test the compatibility of its new version?

Save Search is a very important feature, and it requires the toolbar. I switched from AVG Internet Security, which has a safe search feature, to Norton very recently. I expected this feature to be superior in Norton, not to disappear.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

RyanKass — Sat, 09 Jun 2012 23:56:37 GMT

I myself have the same issue and I agree with BenArround, there is a large number of home users who choose not to deal with the issues that occur frequently from frequent Firefox updates, such as incompatible extensions, potential stability issues, etc. These users also want to make sure that any feature improvements to the browser, are thoroughly tested for compatibility reasons before they are installed.

Another good example of users that would install the ESR version of Firefox with Norton Internet Security or Norton 360 are company administrators that use it to interface with various workplace/administrative applications at the office via the web browser, and need to maintain a stable, thoroughly tested version of the browser to allow compatibility with the enterprise workplace.

The most important feature of the toolbar that I frequently use is the Identity Safe Integration into the browser. There is no excuse for Symantec to not support this feature in the ESR version of Firefox, for reasons defined above, and in BeenArround's previous post.

I have been a loyal supporter of Symantec's Norton Internet Security for many years and I've been able to recommend it to a large number of clients both personally and at the office based upon consistent ratings in industry publications, ease of use, and product features. Truly, I expected more of Symantec, to continue to support this feature with the ESR version of Firefox, which is stable and being kept updated with Security Patches.

Unfortunately if they're not going to support, in my opinion, one of the key features of the product, then myself, along with my clients that use Norton Internet Security or Norton 360 with the ESR version of the browser, will take our business elsewhere. There will also be many other users that feel the same way and will choose to do the same.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

dickevans — Sun, 10 Jun 2012 19:36:00 GMT

RyanKass,

I'm a bit confused as to why when Norton says that their home user product is not going to support a commercial product you have a problem.

I don't know how big your 'a large number' is but it doesn't seen to be large enough to justify the resources necessary to take the toolbar into that area. Perhaps as the number of users grows it will be something that Norton can reevaluate at a later date.

Stay well and surf safe

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

RyanKass — Sun, 10 Jun 2012 23:37:25 GMT

Dick,

Hope things are well with you. Let me try to clarify:

There are reasons as to why home users would install the ESR or commercial version of the Firefox browser, some of which I, along with BeenArround identified in the two previous posts. Some of these home users are also administrators, that work for corporations and small businesses. They may only have a small number of PCs in their home and, like myself, see no reason to purchase and run the corporate version of Norton Internet Security (Symantec Endpoint).

However, as I mentioned previously, these users do see a reason to run the commercial version of Firefox, because they mainly want to free themselves from the compatibility issues that are associated with the many frequent updates that are released that are not security related. These updates seem to be prevalent with the consumer version of the browser. Firefox ESR is also for these people. As I mentioned before, they mainly want to be sure that any and all feature improvements are thoroughly tested for compatibility before installing updates.

Therefore, my biggest problem is that Symantec has chosen to stop supporting a feature of the software with this version of the browser, which is current, is being patched, and doesn't have the frequent compatibility issues that the consumer version of the browser does. There is simply no excuse for this. Unfortunately, if they are not going to re-evaluate their decision, or allow users a way to revert back to a previous version of the product that allows the Toolbar and Identity Safe integration to work, then I will be forced to stop recommending the product to my clients and take my business elsewhere. There will be other users that are just as disappointed as I am that will chose to do the same.

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

BeenArround — Sun, 10 Jun 2012 23:52:59 GMT

dickevans,

You said, replying to RyanKass:
"I'm a bit confused as to why when Norton says that their home user product is not going to support a commercial product you have a problem."

I have a problem because when Firefox10 and Firefox10ESR came out in January 2012 it was the SAME program. During 2012 Firefox 10ESR will get only security updates while Firefox 10 will also get program updates and be renumbered Firefox 11, 12, 13 etc. In January 2013 Firefox will release Firefox 16 (or 17) and at the same time will release Firefox 16ESR (or 17ESR) - and they will be the same program!
As I stated in my earlier post, Firefox 10.o.x ESR is less than a year old. If Firefox hadn't joined in the Chrome version number race, its current non-ESR version would still be 10.x.x,. and Norton would still be supporting "version 10".

Why cannot Norton allow us to go back to the version of the toolbar we had before June 7th?

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

dickevans — Mon, 11 Jun 2012 01:05:02 GMT

RyanKass wrote:
Dick,

Hope things are well with you. Let me try to clarify:

There are reasons as to why home users would install the ESR or commercial version of the Firefox browser, some of which I, along with BeenArround identified in the two previous posts. Some of these home users are also administrators, that work for corporations and small businesses. They may only have a small number of PCs in their home and, like myself, see no reason to purchase and run the corporate version of Norton Internet Security (Symantec Endpoint).

However, as I mentioned previously, these users do see a reason to run the commercial version of Firefox, because they mainly want to free themselves from the compatibility issues that are associated with the many frequent updates that are released that are not security related. These updates seem to be prevalent with the consumer version of the browser. Firefox ESR is also for these people. As I mentioned before, they mainly want to be sure that any and all feature improvements are thoroughly tested for compatibility before installing updates.

Therefore, my biggest problem is that Symantec has chosen to stop supporting a feature of the software with this version of the browser, which is current, is being patched, and doesn't have the frequent compatibility issues that the consumer version of the browser does. There is simply no excuse for this. Unfortunately, if they are not going to re-evaluate their decision, or allow users a way to revert back to a previous version of the product that allows the Toolbar and Identity Safe integration to work, then I will be forced to stop recommending the product to my clients and take my business elsewhere. There will be other users that are just as disappointed as I am that will chose to do the same.

Since I cannot and do not speak forr Norton or Symantec I will have to bow out of the conversation. The business reasons for their decisions are not shared with the users, which is all that I am, and only a volunteer here.

Stay well and surf safe

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

BeenArround — Mon, 11 Jun 2012 04:56:57 GMT

RyanKass,

This thread does not appear to be monitored by a Norton official. Their announcement of non-support of Firefox 10 was made by Tim_Lopez, Administrator - see http://community.norton.com/t5/Norton-Internet-Security-Norton/Attention-Firefox-3-4-5-6-7-8-9-or-10-users/td-p/678453
Is there a way we can bring our posts to his attention?

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

yank — Mon, 11 Jun 2012 14:06:53 GMT

BeenArround wrote:
RyanKass,

This thread does not appear to be monitored by a Norton official. Their announcement of non-support of Firefox 10 was made by Tim_Lopez, Administrator - see http://community.norton.com/t5/Norton-Internet-Security-Norton/Attention-Firefox-3-4-5-6-7-8-9-or-10-users/td-p/678453
Is there a way we can bring our posts to his attention?

Hi,

If you go to the post by Tim Lopez that you have linked to above, left click on his name (in Red behind the word Admin) and it will take you to his profile page. On the profile page (right side under Contact you will see "Send this user a private message". Clicking on this link will open a message box addressed to Tim. You can then add a Subject and then any text you wish for him to be aware of. I would suggest you include a link to this thread so he can read all that has been said.

FYI - All you ever wanted to know about PM's (Private Messages):

http://community.norton.com/t5/help/faqpage/faq-category-id/pm#pm

Re: Norton Toolbar not Compatible with Firefox ESR 10.0.5

Tony_Weiss — Mon, 11 Jun 2012 17:30:15 GMT

I apologize for the late reply on this thread. This is something our team is tracking, and we'll be deciding what to do about Firefox ESR and how that ties into the Norton Toolbar compatibility patches. Thanks for your patience.