topic Re: Since 360 V6.2.0.9 Update, Toolbar Not Compatible With Firefox 9 in Norton Toolbar / Norton Identity Safe

Since 360 V6.2.0.9 Update, Toolbar Not Compatible With Firefox 9

JaniceF — Tue, 24 Apr 2012 14:22:32 GMT

Received 360 V6.2.0.9 update on 04.23.12 and rebooted as instructed. Currently using Firefox 9. As a result of update, toolbar has been disabled due to non-compatibility. Help please!!

Re: Since 360 V6.2.0.9 Update, Toolbar Not Compatible With Firefox 9

senthilkumar — Tue, 24 Apr 2012 15:07:37 GMT

Hi JaniceF,

Please upgrade/Install Firefox 11 to have compatibility with Norton Toolbar . After Installing FF11, Go to tools->Addons enable Norton toolbar addons and restart the FF then check issue again.

Firefox12 is not released officially from mozilla, once it is released, you can upgrade to FF12

Thanks,

Senthil

Re: Since 360 V6.2.0.9 Update, Toolbar Not Compatible With Firefox 9

JaniceF — Tue, 24 Apr 2012 22:50:45 GMT

Ah, I've been dragging my feet with ugrading to Firefox 11. Just did it, and the toolbar is back. Thanks for the quick response, Senthil.

Re: Since 360 V6.2.0.9 Update, Toolbar Not Compatible With Firefox 9

dickevans — Wed, 25 Apr 2012 02:17:58 GMT

JaniceF wrote:
Ah, I've been dragging my feet with ugrading to Firefox 11. Just did it, and the toolbar is back. Thanks for the quick response, Senthil.

Hi,

[stage whisper] FF12 has been released :smileywink:

Re: Since 360 V6.2.0.9 Update, Toolbar Not Compatible With Firefox 9

senthilkumar — Wed, 25 Apr 2012 05:43:05 GMT

Hi JaniceF,

Thanks for the update. Glad to know that your problem is solved :smileyhappy:

Now you can upgrade to Firefox12

Thanks,

Senthil

Re: Since 360 V6.2.0.9 Update, Toolbar Not Compatible With Firefox 9

JaniceF — Wed, 25 Apr 2012 20:42:40 GMT

Yes, I saw that Firefox 12 has been released. I'm still hyperventilating. :womanfrustrated:

Re: Since 360 V6.2.0.9 Update, Toolbar Not Compatible With Firefox 9

Arun_Kumar_A — Wed, 25 Apr 2012 20:51:31 GMT

Hi Janice,

I personally had the same issue that you were facing.

I've solved it by upgrading to FFox-11.

No need to worry upgrading your browser cause, I've downloaded and installed FFox-12 which also "works".