topic Re: Identity Safe not working intermittently in Norton Toolbar / Norton Identity Safe

Identity Safe not working intermittently

mridude — Mon, 30 Apr 2012 13:46:04 GMT

In the last 30 days or so Identity Safe stopped working intermittently. Much of the time it will not fill in passwords anymore. Form filling rarely works. I have many passwords an rely heavily on the product-which doesnt work anymore. I was advised to switch from IE to Firefox, which I did. No help there. What gives?

OS: Windows 7 Home Premium

Product: Norton Internet Security Ver: 19.6.2.10

Firefox 11

IE 9

Re: Identity Safe not working intermittently

prasanna_a — Mon, 30 Apr 2012 16:40:59 GMT

Hi,

Please run live update to get to the latest product update. The last updated version is 19.7.0.9 , please run the live update untill it says no updates left and then check if things are sorted.

Regards,

Prasanna

Re: Identity Safe not working intermittently

mridude — Tue, 01 May 2012 15:02:31 GMT

I see the problem. I had done all the updates, but had not rebooted. Rebooting to finish installing the updates fixed the problem. Thanks for your help.