topic Re: Identity safe not filling in password in Norton Toolbar / Norton Identity Safe

Identity safe not filling in password

Congo — Tue, 01 May 2012 00:03:44 GMT

Identity safe is no longer filling in the password for my bank account. Fills in username. Works for all other sites that I tried, but will no longer work for the banking site. Any idea what happened? Using IE9, Windows 7.

Re: Identity safe not filling in password

peterweb — Tue, 01 May 2012 00:06:21 GMT

If you wish to post the URL of the website you are trying to use, there may be someone here that knows of it.

You can also click on the Norton check mark at the far left of the toolbar, and click on Report Site. This will bring the issue to Norton's attention, and they will be able to get a fix for it.

Re: Identity safe not filling in password

Congo — Tue, 01 May 2012 00:11:23 GMT

Thanks. The site url is https://www1.royalbank.com/cgi-bin/rbaccess/rbunxcgi?F6=1&F7=IB&F21=IB&F22=IB&REQUEST=ClientSignin&LANGUAGE=ENGLISH. When I click on the arrow, it says for reporting false "safe sites".

Re: Identity safe not filling in password

Krusty13 — Tue, 01 May 2012 00:19:11 GMT

Hi,

If you click on Identity Safe, there is an option to Report Issue. Do this on your problem site.

Dave.

Re: Identity safe not filling in password

Logikal1 — Tue, 01 May 2012 00:31:12 GMT

I am also having a problem with Norton 360 identity safe not filling in passwords. There are only 3-4 sites it will fill in - and the rest I have to look up manually & fill in by hand. What a pain! I tried the two other 'suggestions' but got nowhere. If Norton has a site specialist monitoring questions this'd be a great one to reseach. I only kept 360 because of this feature. Otherwise I would've changed to another product since 360 eats a LOT of HDD.

Re: Identity safe not filling in password

Congo — Tue, 01 May 2012 00:31:52 GMT

Thanks Dave. Found the option to report problem.

Re: Identity safe not filling in password

Congo — Tue, 01 May 2012 00:34:40 GMT

I tried deleting my login from ID Safe and filling in manually. Now it no longer asks if I want it to remember a new login.

Re: Identity safe not filling in password

Krusty13 — Tue, 01 May 2012 03:47:55 GMT

Congo,

Can you click on ID Safe > Options and see if Ignore this page is checked. If so, uncheck it and try again.

Dave.

Re: Identity safe not filling in password

Congo — Wed, 02 May 2012 02:58:08 GMT

No, Ignore this page isn't selected. Thanks.

Re: Identity safe not filling in password

Congo — Wed, 02 May 2012 18:07:58 GMT

According to live chat, some of the banking sites have started preventing ID Safe from filling in passwords due to security purposes. I thought that it was safer to use a program like this due to keyloggers. Anyway they say it isn't the program, but the site. I guess this is solved.