topic Re: Identity Safe - Unable to Login and Retrieve Passwords in Norton Toolbar / Norton Identity Safe

Identity Safe - Unable to Login and Retrieve Passwords

Stecyk — Tue, 08 May 2012 13:52:14 GMT

Is anyone else having difficulty logging into their Identify Safe using Firefox?

When I try to login, I get an error message, "A Network error is preventing access..."

Yet, I am able to access the Internet just fine. I can access my account through Norton 360 to view my subscriptions.

I have tried IE as well, and it too is a no-go.

Re: Identity Safe - Unable to Login and Retrieve Passwords

SUBASH_PRABU — Tue, 08 May 2012 14:39:07 GMT

Can you please try to login now and check. It seems like it happened intermittently. I checked a while back and got the same message, now no errors.

Re: Identity Safe - Unable to Login and Retrieve Passwords

Stecyk — Tue, 08 May 2012 14:41:59 GMT

Thank you. I tried again and achieved success. :smileyhappy:

Re: Identity Safe - Unable to Login and Retrieve Passwords

SUBASH_PRABU — Tue, 08 May 2012 14:43:30 GMT

Thank you for the Confirmation and sorry for the Inconvenience...:robotvery-happy:

Re: Identity Safe - Unable to Login and Retrieve Passwords

tlehman — Wed, 09 May 2012 11:13:47 GMT

I had a similar situation yesterday except that the message on the box was not processing, it was syncing. It was unresponsive to attempts to stop it and I finally had to force the window to close. Then it worked just fine.

Today I'm just getting a message "Unavailable - Browser Restart Required" but a browser restart doesn't change it. Wondering if the online Identity Safe is really ready for prime time.

Re: Identity Safe - Unable to Login and Retrieve Passwords

dickevans — Wed, 09 May 2012 12:23:34 GMT

tlehman wrote:
I had a similar situation yesterday except that the message on the box was not processing, it was syncing. It was unresponsive to attempts to stop it and I finally had to force the window to close. Then it worked just fine.

Today I'm just getting a message "Unavailable - Browser Restart Required" but a browser restart doesn't change it. Wondering if the online Identity Safe is really ready for prime time.

Hi,

I don't think it was the program. I had trouble with Internet access trying to get my vault open :smileysad: I'd blame it on Monday morning but it isn't Monday.