topic What do you like about the forum? in Forum Feedback

A thank you

mumford68 — Mon, 16 Feb 2009 19:17:58 GMT

As the forum is setup for techincal problems it seems that the work that is put into a product and the forums may be forgotten a tad bit. It is why I wanted to mention that I appreciate these forums as they have been informative.

The reason for the post is that while replying I noticed that I can resize the window which is not only helpful but it is the first time I have seen this application used online.

I think it may be helpful for users to acknowledge those things that they like as well as dislike so that those things that are most helpful or appreciated can be kept and/or better implemented/updated.

Take care,

Mumford68

Re: A thank you

j2000 — Mon, 16 Feb 2009 22:22:17 GMT

mumford68 wrote:
As the forum is setup for technical problems it seems that the work that is put into a product and the forums may be forgotten a tad bit. It is why I wanted to mention that I appreciate these forums as they have been informative.

Absolutely, these forums are great - I agree with you! :smileyhappy: While it's true that I do my share of complainin' about stuff that concerns me, nevertheless I certainly do appreciate these forums - and the fact that they let us complain (within reason anyway), gives the forum even greater credibility and value, IMO. Over the years I've seen other companies' forums (a well-known computer manufacturer, unnamed to protect the guilty) where the slightest mention of discontent or something unfavorable, even among long-time loyal customers (trolls don't count), results in entire threads being deleted - I don't trust companies that do that, where they try to mask any public mention of alleged problems. But I have not seen that here. :smileyhappy: Gives me more faith in the product, you know, that Norton has enough confidence in their own products so they don't automatically freak out or start bashing when someone complains a little.

mumford68 wrote:
I noticed that I can resize the
window which is not only helpful but it is the first time I have seen
this application used online.

The editor-window-resizing is pretty cool alright.:smileyhappy: Maybe they could make the resize-triangle bigger though, so people would notice it's there, 'cause I hadn't even noticed it until it was brought to my attention.

mumford68 wrote:
I think it may be helpful for users to acknowledge those things that they like as well as dislike so that those things that are most helpful or appreciated can be kept and/or better implemented/updated.

Good point.

Since you mentioned users acknowledging things they like, one thing I am in total awe and amazement :smileyhappy: of, is the moderators and some other people too, who post here. I used to have a boss years ago who had an almost godlike :smileywink: ability to handle even the most upset or unreasonable and overly-demanding customers - usually he'd just talk to them and get them calmed down, listen to what they had to say, find out what was really bugging them, work through it, and it would end up as a win-win situation - everybody happy. (Mind you, the complaints had nothing whatsoever to do with me - totally different area of work - it was a small company (about 20 employees) so he was "boss" for everyone.) I used to study him, like "How does he do that??", trying to figure out what his secret was for dealing with people, and I still don't know - natural tact and diplomacy I guess. I wish I could be like that. (I'm a very good listener, which is probably half the battle at least, but I end up saying dumb things which counteracts it.)

But anyway - back to the topic :smileywink: - I totally respect how the Norton mods and employees and other posters here handle "difficult" situations where a poster is complaining about something-or-other. It would be all too easy (and likely tempting) to give a harsh response in such cases, but I haven't seen that - they're always helpful and polite, trying to ascertain the real problem, looking beyond the poster's usually-temporary irate state of mind. It's a rare thing in the modern world, to see that high degree of professionalism and courtesy. And it's very much appreciated, :smileyhappy:

What do you like about the forum?

mumford68 — Wed, 18 Feb 2009 19:21:19 GMT

I've noticed that there are over a hundred views of this page thus far and would like to invite those that peruse this page to post what they like most about the forum. I think it is a great way to let those that work on making this possible know that there efforts are appreciated and can continue to develop in accordance with what users like :)

So post away.... as long as it is within the TOU ;)

Re: A thank you

aslam9895 — Tue, 24 Feb 2009 20:23:24 GMT

I too appreciate the moderators of this forum for their extra-ordinary ability to deal the worst situation by showing extreme professionalism.

Re: A thank you

ProTruckDriver — Tue, 24 Feb 2009 23:29:35 GMT

I also would like to give a BIG THANK YOU to all the Norton employees that have given input to this forum. All of you at Symantec have shown Professionalism and Patience to all members. This forum is not only a problem solver but also a teaching tool for computer security. KUDO’S to Norton for the Great Forum you have put together and also your security software. From the Newbie to the Men & Women in RED, Thank you for all your knowledgeable input on problem solving. I think everyone sees the TEAMWORK in this forum. Keep up the Good Work. :smileyvery-happy:

Message Edited by ProTruckDriver on 02-24-2009 06:29 PM

Re: A thank you

huwyngr — Tue, 24 Feb 2009 23:14:56 GMT

<< From the Newbie to the Men in RED, >>

Correction: << From the Newbie to the Men & Women in RED >> <s>

Yes -- no discrimination here among the Symantec employees!

Re: A thank you

ProTruckDriver — Tue, 24 Feb 2009 23:33:00 GMT

Thanks huwy for seeing that. I got it corrected. Like I said TEAMWORK. :smileyvery-happy:

Re: A thank you

Floating_Red — Wed, 25 Feb 2009 22:20:33 GMT

huwyngr wrote:
<< From the Newbie to the Men in RED, >>

I feel a song coming on: "Here come the Men in Red; Wooo-ooooh-Ooooh-ooooh! Here come the Woman in Red!" ...and so on.

Re: A thank you

huwyngr — Wed, 25 Feb 2009 22:35:45 GMT

"Is there a musician in the house?"

Re: A thank you

mo — Thu, 26 Feb 2009 03:52:27 GMT

Can the forums have a voice/Voip section so we can hear Red sing??

Re: A thank you

mumford68 — Tue, 10 Mar 2009 22:32:50 GMT

Keeping on a positive note for this thread I would like to mention that one things I like about the forum is the updating of information related to each product such as new versions being released and other sticky's that are made at the top of forums that are helpful or deemed as widely interesting to the forum visitors.

Re: A thank you

ProTruckDriver — Thu, 12 Mar 2009 17:12:08 GMT

Within the last few days I have witnessed a lot of things going on this Norton Forum. I would like to say that I have never in my lifetime seen any company run 100% perfect. Norton did what they had to do. I would like to give Kudos to all the People in Red on their Outstanding Professionalism they have shown. Keeping the posts on this forum for and against the company shows us that Norton has nothing to hide. Thank You Norton Employees for your outstanding work.:smileyhappy:

Re: A thank you

brummie — Tue, 17 Mar 2009 08:09:52 GMT

I would also like to say that these forums are brilliant. I have been to other forums whereby if anything is said against a particular product they get scrubbed out, here Norton welcomes constructive critisism, but most important, there is so much helpful info on here pertaining to their products. I have learned so much from these forums and the people on here, both employees of Symantec and ordinary members. I find I am now visiting the site every day now. You just couldn't find out so much info from visiting their web site alone, well done to everyone on here and may the forums go on forever!

Re: A thank you

huwyngr — Tue, 17 Mar 2009 14:57:53 GMT

Thanks for the nice comments.

Not just the Forums but have you checked out the blogs?

There's some really helpful stuff down in the Norton Protection Blog here if you scan down the list of items.

Do read Chocolate-Covered PIFTS, X-Files & Mea Culpas to get an idea why we like and respect the Symantec Staffers here for their honesty and in this case for being able to give a realistic but light-hearted view life in the fast lane <s> No-one enjoyed that experience but bad things do happen to nice people!

Re: A thank you

brummie — Tue, 17 Mar 2009 16:45:23 GMT

Wow, thanks for all the kudos folks! I think I am saying what a lot of people must already have thought. You know, last week when we had the attack about the 'pifts' business, I really had a feeling of dread, started to think the forums might get shut down which would have been a disaster for me let alone for so many others, but again Norton dealt with it in such a professional way that I feel other companies would have pulled the plug. (They still let some of these threads continue on the 'pifts' subject)

Yes 'huwyngr', I have had a look before at some of the blogs and they are very interesting.

Re: A thank you

mumford68 — Fri, 20 Mar 2009 23:54:27 GMT

I would also like to mention, even though it is a small thing for convenience here in the forum's is the ability to move the spell checker. Although I am probably the only one that it took a little while to realise that you can move that darn spell checker window to where you want it. For a little while everytime I would access it I would have to scroll up the screen to make any necessary changes and keep refering to it that way until the process was complete.

Also, I am especially fond of those that take a moment to upate a post with information on particular issues. There was one thread where a (developer?) Symantec employee posted that it was a known issue {allowing me to know that it is regarded as more than a small, low on the list issue} and that it was being worked on {indicating that there would be a patch or would be included in a future update} and thus stops me from wondering, even if there are no solutions posted or posts about it from Staffers for a while that I know not to worry about it as it is in good hands. Since it is an active, known issue that is being worked on.

It saves me time from continually (and sometimes blindly) trying various things to resolve the issue, saves users from wondering if it is a well known issue and if there is anything being done about it.

Thank you much for these things!

Mumford68

Re: A thank you

mumford68 — Mon, 27 Apr 2009 10:18:39 GMT

When I started this thread I did not realise that the software had been (perhaps only in part) come from outside Symantec(?). However I would still like to give props for the fact that when I take to long to write a post or get into other errors while posting that instead of the system (as in many editors around the net do) taking me to an error page and then having nothing but a blank page to work with whether I backup or click on continue. Sometimes it can take some time to create a post, accidentaly backspace, accidentaly close a window, etc etc.. and it has come in handy to be able to repost the message without having to start from scratch!