topic Re: Could you add more product specific boards? in Forum Feedback

Could you add more product specific boards?

WillPittenger — Wed, 14 May 2008 01:11:54 GMT

Doing so should help users get the help they want by allowing the helpers to filter out what they don't know much about. So if you don't know enough to help Ghost users, you would skip that board unless you needed help with Ghost.

Re: Could you add more product specific boards?

Stu — Wed, 14 May 2008 09:20:57 GMT

WillPittenger wrote:
Doing so should help users get the help they want by allowing the helpers to filter out what they don't know much about. So if you don't know enough to help Ghost users, you would skip that board unless you needed help with Ghost.

That will come later. The forum is still only in beta

Re: Could you add more product specific boards?

blane — Wed, 14 May 2008 14:30:48 GMT

I vote for a System Works board after the beta.

Re: Could you add more product specific boards?

Tony_Weiss — Wed, 14 May 2008 18:10:53 GMT

Hi WillPittenger,

Thanks for the suggestion. We're working to get more boards up over the next few months. Our current focus is with Norton Internet Security, and will eventually expand to the other Norton products. Thanks again for your feedback.

Re: Could you add more product specific boards?

Charles — Fri, 25 Jul 2008 20:38:45 GMT

Hi Tony_Weiss! What product specific board would "One Button Checkup" follow under? Charles.

Re: Could you add more product specific boards?

Tony_Weiss — Fri, 25 Jul 2008 20:54:58 GMT

Hi Charles,

Since we don't have a Norton SystemWorks board yet, please use the Other Norton Products board. Thanks!

Re: Could you add more product specific boards?

Norwegian — Mon, 28 Jul 2008 19:14:15 GMT

I'd like to see Boards for Products, and Boards for Common Components; with the ability to start a thread that's linked to by more than one Board. I, of course, have no idea if Lithium supports anything like that.

It seems to me that people who have a problem, will perform searches and use Tags; but people who are looking to help others are more likely to just browse by Board.

I have a problem I'm pursuing that seems to be primarily associated with LiveUpdate. My impression is that the LiveUpdate components are pretty common across the Products that include NAV (at least at the moment). But my product is NSW so I am posting in Other Products (which seems to be mostly Ghost). I suspect that the people who might be able to help me, are mostly browsing NIS and N360.

I'm not desparately searching for help here. I've had four chat-sessions. I've been escalated, and log data has been collected and submitted for analysis (although I have been given no information as to when I might get a response).

I'd also like to see a board where people could vent about the analysts they've dealt with. That might be a bad idea in many ways; but, if there were clear rules and people were encouraged to post praise as well (okay, I know that not many would), it might work.

Alternatively I'd like there to be a way to submit Support feedback to Symantec. Just submission with no possibility of a reply. Simply information for Symantec to use in evaluating its Support structure.