topic Re: Norton Forums en Español - comments and questions thread in Forum Feedback

Norton Forums en Español - comments and questions thread

Tony_Weiss — Thu, 10 May 2012 17:45:54 GMT

Hola,

Es con gran entusiasmo que os anunciamos una nueva adición a nuestra Comunidad Norton – una sección totalmente en español que contiene soluciones del foro inglés traducidas con un traductor automático: http://community.norton.com/t5/Prefieres-espa%C3%B1ol-Do-you-prefer/bd-p/Spanish

Utilizamos traducción automática para todas las traducciones y las añadimos bajo el nombre de Miguel_TA. Sabemos que las traducciones no serán perfectas, pero esperamos mejorarnos con vuestra ayuda. Así que por favor, mandarnos vuestros comentarios y si domináis el español, decirnos si nuestras traducciones son comprensibles o no. Podéis indicar si una entrada se entiende o no votando a la izquierda de cada entrada como indicado en la imagen aquí abajo. Gracias por votar y de esa manera ayudarnos a mejorar nuestras traducciones.

También podéis comentar o dar sugerencias sobre esta nueva sección en esta conversación. Vuestra opinión es muy importante para nosotros. ¡Gracias!

English:

Hi everyone,

We have an exciting new addition to our Norton Community -- a board in Spanish that contains machine translations of existing English Forum solutions. You can visit the new board here:

http://community.norton.com/t5/Prefieres-espa%C3%B1ol-Do-you-prefer/bd-p/Spanish

The translations are all done by machine, and added with an account we call Miguel_TA. We know that the translations aren't going to be perfect, but with your feedback, we can make them much better. If you understand Spanish fluently, please review the solutions on the board and let us know if they are correct. When you view the post, you'll see a voting box to the left. Please help us improve the translations by voting.

Additionally, please let us know all your questions and comments about the new board here in this thread. We want to know what you think about this project. Thanks!

Re: Norton Forums en Español - comments and questions thread

huwyngr — Tue, 08 May 2012 02:05:23 GMT

Great idea.

Spanish is not my second languge but on what I see. I take it that if I look at this thread:

http://community.norton.com/t5/Prefieres-espa%C3%B1ol-Do-you-prefer/Correos-electr%C3%B3nicos-de-renovaci%C3%B3n-de-suscripci%C3%B3n/m-p/705339/message-uid/705339#U705339

where there are two messages that the second one is a reply. With a longer thread this could get very difficult to follow in any language and I wonder if it would be possible to somehow include the links back to the original so for example one could look back and see either a clarification of a technical term or description of the operating system or the Norton Product where English might be better understood or even the normal language?

Re: Norton Forums en Español - comments and questions thread

Linda_M — Tue, 08 May 2012 13:15:49 GMT

Hi Hugh,

Thank you for your feedback! In the Spanish MT board, all threads contain only the question and the solution of the original thread. You are right, a link to the original thread would be indeed helpful regardless of the length of the thread! We will implement this change in the next threads that will be posted.

Thanks again,

Linda.

Re: Norton Forums en Español - comments and questions thread

huwyngr — Tue, 08 May 2012 16:18:32 GMT

Linda,

Thanks for the explanation which explains the "oddity" of the display!

Now if the programmers want something really startling ..... work out how to put a link Jump to Spanish summary on the original message in the English Forums!

Re: Norton Forums en Español - comments and questions thread

dickevans — Tue, 08 May 2012 18:49:50 GMT

huwyngr wrote:
Linda,

Thanks for the explanation which explains the "oddity" of the display!

Now if the programmers want something really startling ..... work out how to put a link Jump to Spanish summary on the original message in the English Forums!

Where's the 'me too' button when you really need it?:smileylol:

Re: Norton Forums en Español - comments and questions thread

Linda_M — Wed, 09 May 2012 09:33:20 GMT

Hi Hugh and hi Dick,

Thanks for your suggestion! That sounds like a good idea but will - as you said - require a little more work. We will definitely consider it and see whether we can implement a link somewhere in or next to the original post.

Keep up the good work,

Linda.

Re: Norton Forums en Español - comments and questions thread

Pi — Mon, 14 May 2012 20:24:49 GMT

¡Hola! ¿Hablas español, amigos? :)

Re: Norton Forums en Español - comments and questions thread

huwyngr — Mon, 14 May 2012 22:15:23 GMT

Hi Linda ...

Glad to see the links to the English original on the latest messages and that they work fine ....

Re: Norton Forums en Español - comments and questions thread

Krusty13 — Mon, 16 Jul 2012 10:29:13 GMT

Tony,

Can I suggest that the questions & solutions regarding virus and malware removal not be included as -

A) It isn't relevant without the multiple pages that go with it.

B) It is only relevant to each separate computer.

Just my $0.02.

Thanks for considering.

Dave.

Re: Norton Forums en Español - comments and questions thread

Linda_M — Mon, 16 Jul 2012 11:16:40 GMT

Hi Dave,

I hope you don't mind if I jump in here. Thank you very much for your feedback! Your suggestion makes a lot of sense. Could you maybe give an example of a thread with the characteristics mentioned? Are those threads marked in any way, with tags for example? We are identifying the threads and posts to be translated automatically, so tags or something similar would help us a great deal.

Thanks for your help,

Linda.

Re: Norton Forums en Español - comments and questions thread

Krusty13 — Mon, 16 Jul 2012 11:27:44 GMT

Hi Linda,

First off, I have to say I do not speak Spanish, so I hope the following examples explain where I am coming from.

http://community.norton.com/t5/Prefieres-espa%C3%B1ol-Do-you-prefer/zeroaccess-trojan-b-trojan-gen2-sigue-apareciendo/td-p/760014

http://community.norton.com/t5/Prefieres-espa%C3%B1ol-Do-you-prefer/Otro-caso-de-trojan-patchep-sys/td-p/760010

http://community.norton.com/t5/Prefieres-espa%C3%B1ol-Do-you-prefer/Trojan-Zeroaccess-B-y-Trojan-Patchep-sys-Windows-7/td-p/760002

I hope this helps.

Dave.

Re: Norton Forums en Español - comments and questions thread

Krusty13 — Tue, 17 Jul 2012 00:55:37 GMT

Linda/Tony,

One tag I have noticed is 'threat'.

I hope this helps.

Dave.

Re: Norton Forums en Español - comments and questions thread

Linda_M — Tue, 17 Jul 2012 16:26:20 GMT

Hi Dave,

Thanks again for your observations; they are very helpful! We will investigate whether we are able to filter out those kind of messages. I'll post again once we have results on this.

Thanks so much,

Linda.

Re: Norton Forums en Español - comments and questions thread

huwyngr — Tue, 17 Jul 2012 17:10:43 GMT

Linda,

Maybe a sticky telling people that if they spot a message/thread dealing with removing a trojan not to add to it but to post a new message asking for help? And explaining why .... ?

Re: Norton Forums en Español - comments and questions thread

Jason_Rickard — Wed, 18 Jul 2012 10:39:10 GMT

Thanks Krusty and Huwyngrr for the great suggestions!

We have reviewed the possibilitieswith Linda and the team and given how these posts are translated and posted and although your points are completely valid, it isn't feasible for use to pinpoint these types of posts specifically without doing it manually, which isn't scalabale.

One solution we discussed was to leverage tags as we could easily pull out the associated posts but as they are not tagged in a consistent fashion, this wouldn't have the desired effect.

If we tried to pull them by the content they contain, the number of false positives would mean a lot of valuable solutions would not be available to our Spanish speaking users.

The typical behavour for users of this section is to come into a specific post via a Google search on the subject and then deciding wether it is applicable to their issue. Users are not browsing this section as it behaves closer to a KB (since most of the discussion is stripped, leaving (hopefully) a question and a solution.

To the suggestion of some general guidance that is viewable in all threads in this specific section, i think that is a great idea and we are open to anything that improves the user experience or prevents confusion.

We will look at how something like that may be incorporated effectively.

Thanks again for the feedback!

Jason

Mgr, Product Management

Symantec

Re: Norton Forums en Español - comments and questions thread

Linda_M — Mon, 23 Jul 2012 11:05:17 GMT

Hi Hugh,

a sticky is an excellent idea! We're working on it.

Keep up the good work.

Linda.

Re: Norton Forums en Español - comments and questions thread

huwyngr — Mon, 23 Jul 2012 15:10:52 GMT

You too ....

BTW While I have your attention....

Is the Spanish Forum here only for translations of posts or can Spanish language users be pointed to it to post? We had one the other day where I used google to translate (quite well) and tried to answer in Englsh but I've not seen the OP again.

Re: Norton Forums en Español - comments and questions thread

Linda_M — Tue, 24 Jul 2012 10:47:55 GMT

Hi Hugh,

Thanks for pointing this out to us. At the moment, the Spanish board only includes translations and users can't post to it. The reason for this is that we're trying to find out whether machine translated content is useful here and what users think about it. However, there is a Spanish support team that can be contacted here :)

Linda

Re: Norton Forums en Español - comments and questions thread

huwyngr — Tue, 24 Jul 2012 14:12:54 GMT

Thanks Linda,

I thought was the situation but just wanted to make sure.

Thanks for the link .... which I guess a Spanish language user would reach via my boilerplate link:

To contact customer support Click on this link https://www.norton.com/chat and work on from there.

once they say where they are?

Re: Norton Forums en Español - comments and questions thread

Linda_M — Tue, 24 Jul 2012 21:12:08 GMT

Hi Hugh,

Yes you're absolutely right, once they specify the language, they get redirected to the Spanish chat support page.

Thanks,

Linda.