topic Re: Microsoft OneCare finds two "incorrect" Norton entries in registry in Norton Internet Security / Norton AntiVirus

Microsoft OneCare finds two "incorrect" Norton entries in registry

HandsomeP — Wed, 10 Feb 2010 23:22:06 GMT

I have NIS10 installed, and I just ran Microsoft's One Care Clean up utility, and it found two "incorrect" Norton entries in the registry.

1) The first was of the type "COM/ActiveX"

HKCR\CLSID\{2272AE7A-0C30-48E1-91DF-F9E666276C0C}\PROGID\

Registry entries with that data:

HKEY_CLASSES_ROOT\CLSID\{2272AE7A-0C30-48E1-91DF-F9E666276C0C}
HKEY_CLASSES_ROOT\MsouPlug.OutlookPlug.1\CLSID, , {2272AE7A-0C30-48E1-91DF-F9E666276C0C}
HKEY_CLASSES_ROOT\MsouPlug.OutlookPlug\CLSID, , {2272AE7A-0C30-48E1-91DF-F9E666276C0C}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{2272AE7A-0C30-48E1-91DF-F9E666276C0C}

-->SEEMS TO BE ASSOCIATED WITH MSOUPLUG.DLL:

2) The second was of the type "System software"

HKLM\Software\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\OBJID\{E604EE0D-00FD-4531-993E-EECD09D11F63}\InProc32

Registry entries with that data:

HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\OBJID\{E604EE0D-00FD-4531-993E-EECD09D11F63}

-->SEEMS TO BE ASSOCIATED WITH %APPDATA%\CLT\cltLMSx.dll:

I get a little worried when Microsoft says something is right, and I've had problem with installing Norton in the past, BSOD's, slowness, although it seems to be running perfectly these days. Anyone have any thoughts about the above registry entries and how to go about fixing them, or if they need be fixed at all?

Thank you in advance,

Re: Microsoft OneCare finds two "incorrect" Norton entries in registry

kcat — Thu, 11 Feb 2010 02:57:04 GMT

Hi:

I ran into similar issues using CCleaner - I found that it wasn't a good

idea to delete the Norton entries it flagged. I messed up my NIS installation a

few times before I added the NIS entries to the exclusion list

for Ccleaner.

I'm no expert on the registry, but I told CCleaner not to clean

any of the following:

HKCR\CLSID\{AA1061FE-6C41-421f-9344-69640C9732AB}
C:\Documents and Settings\All Users\Documents\Norton\*.*
C:\Program Files\Norton Internet Security\*.*
C:\Program Files\Norton Support\*.*
C:\Program Files\NortonInstaller\*.*
C:\Program Files\NortonSafe Web\*.*

Everything seems to be fine since I did this.

Hope this helps in some way.

Cathy

Re: Microsoft OneCare finds two "incorrect" Norton entries in registry

delphinium — Thu, 11 Feb 2010 03:19:13 GMT

Microsoft might consider something that wasn't a Microsoft product to be incorrect, but the product that requires it might find it perfectly correct. I don't think it wise to take any cleaner totally at face value.

Re: Microsoft OneCare finds two "incorrect" Norton entries in registry

Stu — Thu, 11 Feb 2010 06:00:15 GMT

A little side question why are you running Onecare next to Symantec. This might get bugs

Re: Microsoft OneCare finds two "incorrect" Norton entries in registry

HandsomeP — Thu, 11 Feb 2010 06:11:18 GMT

Stu, I only ran the Clean Up and Tune Up portion of the OneCare Safety Scanner (the scan is made up of three parts: Protection, Clean up, Tune up).

PS: I wasn't sure whether it was best to post this question here or in the OneCare forum, so I have it in both places:

http://boards.msn.com/safetyboards/thread.aspx?threadid=1365889

Re: Microsoft OneCare finds two "incorrect" Norton entries in registry

HandsomeP — Thu, 11 Feb 2010 20:25:01 GMT

Also, I should correct the symantecs I used in the first post, the OneCare Scan detected two "invalid" entries (and not "incorrect" entries as I had originally worded it).

Re: Microsoft OneCare finds two "incorrect" Norton entries in registry

HandsomeP — Fri, 12 Feb 2010 19:55:38 GMT

Not sure if changing the permissions contributed, but I rebooted in Safe Mode with Networking and ran the Microsoft OneCare scan from there and the two "invalid" Norton registry keys were corrected/removed without any adverse effects.

Re: Microsoft OneCare finds two "incorrect" Norton entries in registry

bjm_ — Fri, 12 Feb 2010 21:03:50 GMT

Hi HandsomeP

just my $.02

As OneCare does not have a registry backup restore utility. If you prefer using OneCare. May be prudent to save a regedit backup prior to running OneCare.

Some clean up tools have a backup restore utility...Please exercise caution with any clean up tool.

Please exercise prudent caution with any application you are not totally familiar & experienced with.

Happy this time - all appears OK

Regards

bjm_