topic Re: NIS 17.6.0.32 What's this? in Norton Internet Security / Norton AntiVirus

NIS 17.6.0.32 What's this?

bjm_ — Tue, 06 Apr 2010 22:09:45 GMT

Hello Forum

Well, guess I'm a randomly chosen user...as I don't read update to Tony_Weiss post NIS 17.6.0.32 :smileyhappy:

What's this .... no ? to click on

Maybe it's always been there...just noticed it? :smileysurprised:

Cheers

bjm_

Re: NIS 17.6.0.32 What's this?

huwyngr — Tue, 06 Apr 2010 23:09:14 GMT

We won't see your image for a short while yet since it is queued for checking by a moderator -- happens until you have posted for a while I think.

Tim has just posted a new message in Announcements that all English version users should have had 17.6 now. If you have not got it after checking Help/Aboput reboot your computer and run liveupdate manually and check again.

Re: NIS 17.6.0.32 What's this?

Madeline — Wed, 07 Apr 2010 02:16:50 GMT

I've only just got the update to v17.6.0.32 and I've not noticed that before either. Perhaps it's a new feature, hopefully someone will be able to tell us!

Re: NIS 17.6.0.32 What's this?

bjm_ — Wed, 07 Apr 2010 02:20:15 GMT

Hi huwyngr

I saw image was Q'd for mod....NIS 17.6 update arrived about 30min before Tony_Weiss post changed.

Anyway, back to my image...

Is this new? What is it....What does it do? There is no ? to click for info

Thanks

bjm_

Re: NIS 17.6.0.32 What's this?

ThatsMe — Wed, 07 Apr 2010 02:24:44 GMT

I don't ever remember seeing that option before.

Re: NIS 17.6.0.32 What's this?

dbrisendine — Wed, 07 Apr 2010 02:25:09 GMT

I believe that you will recieve notification of offers, add-ons, etc. (such as the free upgrade to the latest version of your Norton product) through your current Norton product (via a pop up notification or link that shows on the main page) instead of an email notification.

Re: NIS 17.6.0.32 What's this?

Floating_Red — Wed, 07 Apr 2010 07:48:37 GMT

Yep, there were two Communication Updates with 17.6..

symantec say they want to make their products "quiter", yet they're putting all these features in which display pop-up-type windows, yet symantec can't do this with Security-related issues, for example, when the V.D. are Updated.

Re: NIS 17.6.0.32 What's this?

bjm_ — Wed, 07 Apr 2010 13:48:04 GMT

Hello Floating_Red

Two Communications Updates ? :smileysurprised:

My thoughts went to the users annoyed with background tasks notifications. Well. what ever this new feature populates...it does have an Off option. I imagine for users that frequent the Community we would already know about fixes and updates etc. For those that do not frequent the Forums...then Interface Communications is important. Maybe we'll get an Interface Communication to notify us of the new Interface Communications ? :smileyhappy:

Norton In Product Special Offers sounds like the Norton Shopping Network. Infomercials via the user interface?

Cheers

bjm_

Re: NIS 17.6.0.32 What's this?

huwyngr — Wed, 07 Apr 2010 14:34:21 GMT

bjm,

Now that I see the image I think we can all say with confidence that this is new and give top marks to Norton to listening to users' complaints about pop-ups and providing an OFF switch -- there were many alarmed users when a popup about being entitled to update from NIS 16 to NIS 17 without charge who thought it was malware -- and it caan't have been easy to persuade marketing that this was wise or they would earn goodwill.

And if Norton plan to go into "$10 off if you phone us now -- our operators are waiting" let's hope that that is turn-offable too <s>

No doubt we will hear more .......

Re: NIS 17.6.0.32 What's this?

Floating_Red — Wed, 07 Apr 2010 14:57:05 GMT

Hi, bmj_,

Thank-you for your comments. Like you mentioned, quite a lot of users would prefer to have Notifications about when Updates were installed, for example, with having a Setting to turn this off for users who would not want these Notifications; still feel that N.I.S. feels too 360-like with regard to Options, and I would welcome more Options - as am sure many other users would - in the Norton Internet Security/Norton Antivirus Products with regard to this.

Re: NIS 17.6.0.32 What's this?

bjm_ — Wed, 07 Apr 2010 15:13:02 GMT

Hi huwyngr

"$10 off if you phone us now -- our operators are waiting" LOL :smileyvery-happy:

No doubt we will hear more .......that's the rub. Norton re-invents the wheel and neglects to provide Help text. Maybe this is all just a marketing test...Maybe there's really nothing behind the curtain.

A master pop-up off switch...IDK.

Norton is not just the best Security app... It's also an adventure.....we're all just along for the happy ride.

I understand your point about alarmed users...

No doubt we will hear more...from the Wizard behind the curtain.

I see no reason to pick a solution as yet...want to read more user comments.

Like getting a new toy at Xmas & no batteries :smileyhappy:

Cheers

bjm_

Re: NIS 17.6.0.32 What's this?

MichaW — Wed, 07 Apr 2010 16:44:15 GMT

bjm_ wrote:
Hello Forum
Well, guess I'm a randomly chosen user...as I don't read update to Tony_Weiss post NIS 17.6.0.32 :smileyhappy:
What's this .... no ? to click on
Maybe it's always been there...just noticed it? :smileysurprised:
Cheers
bjm_

Hi,

but this information is not available in the German version of 17.6.0.32

Michael

Re: NIS 17.6.0.32 What's this?

bjm_ — Wed, 07 Apr 2010 17:01:28 GMT

Hi MichaW

Very Interesting...Not available in the German Version! Very Interesting,

The German ver may have a different EULA. Not sure you'll be missing out. Maybe after it's field tested Norton will distribute it to the German version. Initially it's aimed at a specific user base...Very Interesting! :smileywink:

Alles Gute! Herzlichen Glückwunsch!

bjm_

Re: NIS 17.6.0.32 What's this?

dnadir — Wed, 07 Apr 2010 19:56:26 GMT

As some of the other forum users have guessed, this switch is designed to give users more choice. It will allow you to decide if you want to receive offers from Norton.

Of course, you will always receive service related messages, including those related to security, licensing and subscription, but when this setting is OFF, you will NOT receive promotional messages.

Hope this helps!

Dan

Re: NIS 17.6.0.32 What's this?

bjm_ — Wed, 07 Apr 2010 22:23:39 GMT

Hello dnadir

Thanks for your time and interest....so, it's only related to promotional messages.

The Norton Shopping Network :smileyhappy:

As to why promotional messages are / will not be offered with the German version ?

Symantec promotional messages....will they be exclusive to my installed product or promotional messages / offers re all Norton products?

Respectfully

bjm_

Re: NIS 17.6.0.32 What's this?

huwyngr — Wed, 07 Apr 2010 22:50:30 GMT

dnadir,

Thaks for the background -- I would agree that we all appreciate technical update information but people were alarmed by the popup that told 2009 users that they were entitled to a free upgrade and, I think but I'm not sure, to press here for more information.

That is so close to the classic malware come-on especially with them coming along named Internet Security 2010 that I hope you will examine the text and nature of that popup to avoid that association -- perhaps just tell users to go to the Norton Update Center and let them find their way?

BTW Would you classify that specific notification Service Related or Promotional ?

Re: NIS 17.6.0.32 What's this?

Floating_Red — Wed, 07 Apr 2010 23:25:07 GMT

Or, even better, put the "Check For New Version" on the U.I. - too late for that for 2008/2009 Products - giving a little explaination when the user hovers the Mouse over it.

----------------------------------------------

Or put it in a N.I.S.-style window instead of a pop-up...

Re: NIS 17.6.0.32 What's this?

Madeline — Thu, 08 Apr 2010 03:55:29 GMT

Thanks for the explanation, much appreciated! :)

Re: NIS 17.6.0.32 What's this?

bjm_ — Thu, 08 Apr 2010 11:40:59 GMT

NORTON LICENSE AGREEMENT
Norton AntiVirus or Norton Internet Security

2. Software Feature and Content Updates:
A. You shall have the right to receive new features to the Software as Symantec, in its sole discretion, makes such features available with the Software during Your Service Period. Symantec continually strives to improve the usability and performance of its products and services. In order to optimize the Software Symantec may, at its discretion and without notice, add, modify or remove features from the Software at any time.

Re: NIS 17.6.0.32 What's this?

elsewhere — Sat, 10 Apr 2010 11:07:47 GMT

dnadir wrote:
As some of the other forum users have guessed, this switch is designed to give users more choice. It will allow you to decide if you want to receive offers from Norton.

Of course, you will always receive service related messages, including those related to security, licensing and subscription, but when this setting is OFF, you will NOT receive promotional messages.

Hope this helps!

Dan

Please explain exactly how you are going to implement this? I'd like a plain-English response here that I can refer other users to when they start enquiring about this new advertising feature...