topic Re: Norton is blocking the Dell Forum in Norton Internet Security / Norton AntiVirus

Norton is blocking the Dell Forum

DaveTN — Fri, 16 Apr 2010 21:27:25 GMT

After Comcast dumped McAfee for Norton, I reluctantly made the switch. I’ve had a few problems I’m working on. I can’t get to the Dell Forums. I assume Norton is blocking the Dell site, but I can’t seem to find where I would find that information.

I have a secondary back-up computer that can access the site, but not from my primary that I have switched over to Norton.

This is the site I am try to get to….

http://en.community.dell.com

(From the Dell “Home” Page clink on “Community” at the top.)

This is the message that is displayed….

Server Error in '/' Application.

Runtime ErrorDescription: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>

Re: Norton is blocking the Dell Forum

bjm_ — Fri, 16 Apr 2010 21:48:08 GMT

Hi DaveTN

Since you appear to be running Comcast Norton Security Suite the Mod may move you to the Other Norton Products Forum.

Have you consulted Comcast Norton Security Suite Support re this issue

Welcome to the Community

bjm_

FWIW ~ I'm not able to get to Community either...maybe a Dell thing? I tired Community from two Dell sites...Other links OK

Re: Norton is blocking the Dell Forum

pasha — Fri, 16 Apr 2010 22:40:45 GMT

Dave,

I see that you have a few threads discussing problems that you have with your install. Are you fairly certain that you had completely uninstalled your Mcaffee product prior to installing Norton. You may want to check that out. If you determine that you have Mcafee completely uninstalled I would probably uninstall Norton, reboot the computer a few times and reinstall the software. I haven't seen the issues you are describing in your threads so I suspect that the install may be a bit screwy. Contacting Comcast as recommended is excellent advice. Good luck.

Re: Norton is blocking the Dell Forum

bjm_ — Fri, 16 Apr 2010 22:55:14 GMT

Hi pasha

Thanks for the heads up...that was the first post I've seen from Dave...sounds like you offered excellent advice :smileyhappy:

But, I can't get to Dell Community either ?

How's Opera

bjm_

Re: Norton is blocking the Dell Forum

pasha — Sat, 17 Apr 2010 00:16:21 GMT

I can open the link Dave provided ok...hmmm, something is strange. Opera is fine. Like it a lot and use it about half the time. I have been using IE for banking and other stuff where I think that might benefit from Norton Safe Web might be beneficial. Take care.

Re: Norton is blocking the Dell Forum

SendOfJive — Sat, 17 Apr 2010 00:28:27 GMT

Hi DaveTN,

I am able to access the page but it takes forever to load. This, along with the message you are getting that there is a server error, almost certainly means that the site is having problems. If you can go to other websites without issue, then your Norton program is working correctly and not blocking your connectivity to sites.

Re: Norton is blocking the Dell Forum

bjm_ — Sat, 17 Apr 2010 00:34:49 GMT

Hi pasha'

I tried the link again and it works for me also...I tried before with no success...site tried to open but, never finished loading as if server had issues...

Works now...so, must have been a Dell server issue...

Thanks ...I did not think to try the link again later

Cheers

bjm_

edit > just now read SendOfJive having same issue I encountered earlier...other links on Dell site were OK...just the Community link was problematic

Re: Norton is blocking the Dell Forum

artfreak — Sat, 17 Apr 2010 00:39:57 GMT

Dave: perhaps post your link on comcast security board and see if others can access it, surely there are dell users there.

I run xp and can use your link, my pc is generic and prob is part dell it has features of dell but Im not certain.

Or norton other users forum where comcast norton hangs out.

Have you dumped your cookies and reset your privacy settings? If you have your cookies to restricted some sites will block you.

In tools on ie 8 or tools on pretty much any toolbar. Also any toolbar add ons and especially comcast or other tool bars will mess things up badly, id remove any extra toolbars (yahoo, aol, comcast etc...)

Good luck :)

Re: Norton is blocking the Dell Forum

nmac — Sat, 17 Apr 2010 01:12:05 GMT

@ DaveTn,

You may be aware that dell forums has been down a few days for updateing their forums. I as many others have been having problems conecting and posting. It seems the new forums is having much trouble.

It's not norton but the new Just updated forums as many there run free AV and Firewalls and are having troubles. I know because I just came from there. Half a day not only to post but just get on.

Note: your old links will not work on this new forum. You need to get to the community ( other than your links ) then choose what forum you want, but you may still run into problems as many has until this gets fixed.

Re: Norton is blocking the Dell Forum

nmac — Sat, 17 Apr 2010 01:27:02 GMT

@ SendOf jive, Your correct, Dell is haveing problems. please read about it in my other reply . Norton has nothing to do with it.

As one long time poster said " if they keep updateing they will need a RIP sign. "