topic Re: After LiveUpdate received an Auto-Protect Error in Norton Internet Security / Norton AntiVirus

After LiveUpdate received an Auto-Protect Error

fycshun — Thu, 13 May 2010 21:45:10 GMT

I ran LiveUpdate and got the latest virus definitions this morning. When I powered back up this afternoon, Microsoft gave me the following error "Norton Antivirus Auto-Protect Service has encountered a problem and needs to close".

The icon in the system tray looked fine. When I dragged my mouse over, it said "Norton AntiVirus Auto-Protect Enabled" But when I doubleclicked the icon and opened Norton, the Auto-Protect showed "error" instead of "enabled". I clicked the "options" icon, so I could enable it, but I got a script error with the following info:

Line: 15
Char: 2
Error: Unspecified Error
Code: 0
URL: res://C:\PROGRA~1\NORTON~1\NAVOpts.dll/options.htm

It asked me if I wanted to continue running scripts on the page. I click YES and it gave me the same error as above. I clicked NO this time and the Options page came up, but none of the boxes were checked. So I checked the recommended boxes and clicked OK, but nothing happened. It just hung up there. So I closed the Options page and tried to run a Full System Scan, but received the following error:

"Norton Antivirus was unable to scan your computer for infections. The virus scan has failed because a critical error occured during the scan."

I have Norton Antivirus 2002, version 8.00.58. I've been running it since I got the computer and haven't had a problem with it until now. I'm guessing something went wrong with the LiveUpdate. Can you please tell me what's wrong and how to fix it?

Re: After LiveUpdate received an Auto-Protect Error

floplot — Thu, 13 May 2010 23:16:18 GMT

Hello fycshun

Welcome to the Norton Users Discussion Forum

have Norton Antivirus 2002, version 8.00.58. I've been running it since I got the computer and haven't had a problem with it until now. I'm guessing something went wrong with the LiveUpdate. Can you please tell me what's wrong and how to fix it?

I assume this isn't a typo.You are running Antivirus 2002? What is wrong may be that you are running a program which is 8 years old. Maybe your program has reached the end of it's life like Microsoft products reach the end of their life after some time. I don't know if a Norton product which is that old continues to run like forever of not.

Please confirm that you are running Norton Antivirus 2002. Thanks

Re: After LiveUpdate received an Auto-Protect Error

fycshun — Fri, 14 May 2010 01:16:05 GMT

Yes, it's Norton Antivirus 2002. The software has had no problems identifying viruses and I haven't had any difficulty receiving updates and virus definitions from LiveUpdate. Until this morning, it worked fine.

Obsolete? Wouldn't Norton flag something like that during LiveUpdate? Like when the software revision and registration is being verified? Wouldn't they deny the update at that point instead of proceeding as normal?

I just ran LiveUpdate again. I was hoping that it would provide a solution to the problem that I'm experiencing. But no, it stated that the software is up to date, How can I fix this?

Re: After LiveUpdate received an Auto-Protect Error

Dieselman326 — Fri, 14 May 2010 01:17:59 GMT

Easily fixed. Buy NAV 2010. NAV 2002 is 8 years old and way out dated. Live Update only updates the defenitions and not the program it self when a new version comes out. Every single security company out there comes out with a new version every year. So please upgrade to NAV 2010. Also whats it your OS? What are you using for a firewall? NIS 2010 offers much more protection then NAV 2010.

Re: After LiveUpdate received an Auto-Protect Error

floplot — Fri, 14 May 2010 02:06:16 GMT

Hello

You are the 2nd person today who is saying that there 2002 NAV has sort of stopped working. There may be a problem with updating to a more current Norton product since this old computer may not meet the minimun requirements for a newer program. You say that it has been doing ok till now, but the engine of the old program is not capable of finding the new types of malware out there.

Re: After LiveUpdate received an Auto-Protect Error

caymanfleck — Fri, 14 May 2010 02:08:10 GMT

Just so you know, I've been working on this for a client just today with the same problem. It seems to be a problem with the latest virus definitions. It happens with the 5/11 definitions, but I haven't tried older than that. Must have been sometime this week that something changed. Unfortunatley my client is running Windows 9x and can't use a newer program.

Re: After LiveUpdate received an Auto-Protect Error

floplot — Fri, 14 May 2010 02:10:55 GMT

Hello

That's just what the other person said. Maybe your client is here talking about his computer also.

Re: After LiveUpdate received an Auto-Protect Error

Dieselman326 — Fri, 14 May 2010 02:14:15 GMT

No matter how you look at it you NEED to upgrade to NAV 2010 or NIS 2010.

Re: After LiveUpdate received an Auto-Protect Error

floplot — Fri, 14 May 2010 02:17:09 GMT

Newer security programs won't work on 98 o/s's.or most likely with the specs of the old computers.

Re: After LiveUpdate received an Auto-Protect Error

CMEPCMEP — Fri, 14 May 2010 14:53:22 GMT

Dido everything in the original post, identical. I'm scrambling around. If anyone figures this out, please post it. Thanks.

Re: After LiveUpdate received an Auto-Protect Error

fycshun — Fri, 14 May 2010 17:54:14 GMT

I have a Toshiba Satellite laptop with a 1.1Ghz Celeron processor, 256MB of RAM, a 20GB hard drive with about 9GB empty. My operating system is Windows XP Home Edition with SP3. I’m using the Windows firewall.

Aside from NAV2002, I also have NAV2004 and NAV2007, but I haven't been using them, because they bog down my laptop. Bootup time with NAV2004 and NAV2007 is an excruciating 5 to 6 minutes compared to the bootup time of 1 to 2 minutes with NAV2002. Powerdown time is longer too, with the warning that Windows can't close ccApp.exe. Sometimes it won't even allow me to manually abort it. Then I have to do a hard shutdown.

Plus, other weird stuff happens with NAV2004 and NAV2007. Sometimes the system freezes up when I access NAV and I have to do a hard shutdown. During bootup I sometimes receive erroneous warnings that my firewall is down. Also the toolbar background for Internet Explorer turns black and I'm unable to read the toolbar buttons.

My main gripe though, is the bootup and powerdown times. Why does NAV2004 and NAV2007 take so long perform these tasks, compared to NAV2002? Are they running a virus scan during bootup? Is there any way to customize the bootup process? How long does NAV2010 and NIS2010 take to bootup? Do they have the same problems that I’ve listed above? I don’t want to buy a new version, if the old problems from previous versions haven’t been solved.

Re: After LiveUpdate received an Auto-Protect Error

barryware — Fri, 14 May 2010 20:38:18 GMT

I am having the exact same problem / issue with nav 2003 on 3 rigs. One I own, and two are client computers. I came here to see if I am the only one.

It makes sence now.. I restored a drive image on one of the rigs and the error went away. The client called to say it was back the next morning when booting. An auto update happened updating to def's 5/11

Re: After LiveUpdate received an Auto-Protect Error

caymanfleck — Fri, 14 May 2010 20:48:27 GMT

barryware.....glad to hear I'm not alone too!

Interestingly, the same set of updates are causing problems with the Symantec antivirus corporate (8x) side as well....something must have changed in the updates....here are more threads:

https://www-secure.symantec.com/connect/forums/scan-stopped-user#comment-3973161

http://community.norton.com/t5/Norton-Internet-Security-Norton/Issue-with-older-Norton-product/td-p/230794

Re: After LiveUpdate received an Auto-Protect Error

barryware — Fri, 14 May 2010 21:51:04 GMT

Does symantec monitor these boards? Do I (someone) need to make a bug report.

I realize the the software is old but is still needed on these older rigs I deal with. Some are old crumby laptops that have a specific role in an organization (plc programming, etc) and are just fine for field machines to perform the task. New(er) equipment, I run and recommend 360

Since my 1st post, I have received two more phone calls..

Re: After LiveUpdate received an Auto-Protect Error

floplot — Fri, 14 May 2010 22:06:02 GMT

Hello

Yes, Symantec employees do monitor and some times post in the threads. They are the ones with their names in RED.

Re: After LiveUpdate received an Auto-Protect Error

CMEPCMEP — Fri, 14 May 2010 22:10:09 GMT

You have my vote for bug report!

Re: After LiveUpdate received an Auto-Protect Error

Dave_Coleman — Fri, 14 May 2010 23:14:25 GMT

We are actively investigating this issue and will reply when we have more information.

Thanks,

Dave

Re: After LiveUpdate received an Auto-Protect Error

delphinium — Fri, 14 May 2010 23:24:36 GMT

fycshun:

You don't have more than one version of Norton on any one machine do you?

Re: After LiveUpdate received an Auto-Protect Error

Quietleaf — Sat, 15 May 2010 01:46:08 GMT

You're not alone. NAV 2003 was definitely broken this week.

Re: After LiveUpdate received an Auto-Protect Error

CMEPCMEP — Sat, 15 May 2010 02:00:48 GMT

Additionally for me, it brought my internet (Explorer) down to a crawl at best and now I have a (new) 5 second delay opening Excel and Word files. Everything's slower. What a mess! It's unusable. Waiting for some help....