topic Re: NIS 2011 & Outlook 2010 error Runtime error in Norton Internet Security / Norton AntiVirus

NIS 2011 & Outlook 2010 error Runtime error

KoloheWiz — Wed, 08 Sep 2010 18:52:17 GMT

Since installing NIS 2011 Retail, whenever I start Outlook 2010 and open an email I get the following error (see attachment):

Custom UI Runtime Error in Norton AntiSpam Outlook Plugin

The call to GetCustomUI() for RibbonID "Microsoft.Outlook.Mail.Read" failed.

P1: 701656

P2: 14.0.4763.1000

P3: 6xk3

P4: 0x80070002

System Info:

Windows 7 Ultimate 6.1.7601 SP1, v.178 Build 7601 (32 bit)
Office 2010 Professional

Intel Core2Duo E8400
4 GB DDR2 PC-6400

Thanks for any help!

Re: NIS 2011 & Outlook 2010 error Runtime error

KarlK — Thu, 09 Sep 2010 01:53:33 GMT

I have the same error. When I turn off anit-spam, it goes away.

Outlook 2010 has been working fine previously (with NIS 2010).

Just installed NIS 2011 yesterday via "New Version Check" menu item . That's when the error started.

Re: NIS 2011 & Outlook 2010 error Runtime error

AllenM — Thu, 09 Sep 2010 03:23:16 GMT

Hi Folks,

Please see the following thread which appears to be the same or related issue.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-AntiSpam-not-working-in-Outlook-2010/m-p/280848/highlight/true#M124482

I have flagged this for Symantec.

Best wishes.

Allen

Re: NIS 2011 & Outlook 2010 error Runtime error

AllenM — Thu, 09 Sep 2010 04:35:50 GMT

Hi Folks,

If you are experiencing this problem, please post back and let us know if you had run the BETA version of NIS 2011 at any time prior to installing the official version of NIS 2011?

If you did run the BETA, did you restore your system to the pre-BETA state before installing the official version?

Thanks very much

Allen

Re: NIS 2011 & Outlook 2010 error Runtime error

PapauZ — Thu, 09 Sep 2010 09:06:45 GMT

KoloheWiz wrote:
Since installing NIS 2011 Retail, whenever I start Outlook 2010 and open an email I get the following error (see attachment):

Custom UI Runtime Error in Norton AntiSpam Outlook Plugin
The call to GetCustomUI() for RibbonID "Microsoft.Outlook.Mail.Read" failed.
P1: 701656
P2: 14.0.4763.1000
P3: 6xk3
P4: 0x80070002

System Info:
Windows 7 Ultimate 6.1.7601 SP1, v.178 Build 7601 (32 bit)
Office 2010 Professional
Intel Core2Duo E8400
4 GB DDR2 PC-6400

Thanks for any help!

Hi,

After you click OK, do the toolbar works fine (every button as it should)?

And do the same happens if you try this without Windows 7 SP1 beta?

Re: NIS 2011 & Outlook 2010 error Runtime error

KoloheWiz — Thu, 09 Sep 2010 18:01:57 GMT

Yes, I did run the NIS 2011 beta from the beginning of the testing but the system was restored to the before beta state and all Norton software was removed completely before installing NIS 2011. I will uninstall Win 7 SP1 beta and see if the problem still exists and post the results here.

Re: NIS 2011 & Outlook 2010 error Runtime error

KoloheWiz — Thu, 09 Sep 2010 21:47:52 GMT

Yes, after I click OK everything works fine and the problem still exists after removing the Win 7 SP1 beta

Re: NIS 2011 & Outlook 2010 error Runtime error

Tim_Lopez — Thu, 09 Sep 2010 23:19:16 GMT

Hello KoloheWiz,

What method did you use to restore to pre-Beta?

Re: NIS 2011 & Outlook 2010 error Runtime error

KarlK — Thu, 09 Sep 2010 23:41:49 GMT

Hi all-

No BETA version for me. Win 7 Pro, Office 2010 retail, recent upgrade to NIS 2011 via "Check New Release."

I found a way to shut it off. As other have said, if you turn off anti-spam, you get even more annoying messages on Outlook startup. But if you turn it on, then open Outlook, then TURN OFF THE NORTON TOOLBAR, you get no error messages.

To turn it off, right click various places up top until you see "Customize the ribbon," select that, then uncheck NOrton on the righ

Re: NIS 2011 & Outlook 2010 error Runtime error

victor_k — Fri, 10 Sep 2010 18:05:18 GMT

Hi,

Based on the information we got from a customer with this problem who contacted our technical support I know that at least in that customer case our plug-in failed to read some resources from the disk. I am interested to get more information to understand the reasons of that failure.

If you have "Custom UI Runtime Error" in the Norton AntiSpam plug-in, could you please provide the following information:

1) Examine the system events (Windows Logs\System) in the Event Viewer and look for any errors related to the hard drive around the time you opened Outlook or any other errors that you think could be relevant. Please describe these errors in your post.

2) Do you use any software that might impact hard drive access (disk encryption, etc.).

3) Have you ever modified any security permissions for the "Program Files", "Program Files (x86)", "Users\All Users" folders or any of the subfolders?

4) Do you have User Account Control enabled?

5) Do you have a bitlocker enabled?

6) Please check if you have any subfolders in this folder C:\Users\<your user name>\AppData\Local\VirtualStore\Program Files (x86)? If you have, please list them in your post.

Thank you for your cooperation,

Victor

Re: NIS 2011 & Outlook 2010 error Runtime error

avjohnnie — Fri, 10 Sep 2010 18:44:08 GMT

Same problem for me as well...

Failing configuration:

Windows 7 Pro - 32bit.

Office Professional Plus - 32Bit

Visio Professional 2010 - 32Bit

Project Professional 2010 - 32Bit

Screen Image of fault dialog:

Answers to requested info:

No disk errors posted in logs

2) Do you use any software that might impact hard drive access (disk encryption, etc.).

3) Have you ever modified any security permissions for the "Program Files", "Program Files (x86)", "Users\All Users" folders or any of the subfolders?

4) Do you have User Account Control enabled?

Yes

5) Do you have a bitlocker enabled?

6) Please check if you have any subfolders in this folder C:\Users\<your user name>\AppData\Local\VirtualStore\Program Files (x86)? If you have, please list them in your post.

No Program Files (x86) sub-folder present - Program Files sub-folder contents is:

NIS2010 did not have this problem. Have tried uninstalling/reinstalling all MS Office apps and NIS2011. Reverting to NIS2010 restores full product usability on NIS2010 version and Office2010 integrations.

Hopefully you resolve this soon...

Regards,

John Burns

Software Research

Re: NIS 2011 & Outlook 2010 error Runtime error

ourclemonsfamil — Sat, 11 Sep 2010 11:45:44 GMT

I have this exact same problem and the prior post with screenshots match my problem.

Win 7 Pro

Office 2007 Pro

Re: NIS 2011 & Outlook 2010 error Runtime error

KarlK — Sat, 11 Sep 2010 12:18:42 GMT

Here's a tidbit for you, Tim-

I'm getting the exact same error on my work computer that STILL HAS OUTLOOK 2007!

Not kidding...again, started when I upgraded to NIS 2011

Re: NIS 2011 & Outlook 2010 error Runtime error

ourclemonsfamil — Sat, 11 Sep 2010 13:16:52 GMT

Yep, upgrade to 2011, the above screens show the error message that appears whenever I initially try to create or reply to any message. Sometimes it stops doing it during that Outlook session...sometimes it is every click.

I clean wiped using the norton uninstaller, tried 2011 again, same problem. I then wiped again and reinstalled 2010...the problem is gone. Tried all the above again, same thing happens.

Re: NIS 2011 & Outlook 2010 error Runtime error

avjohnnie — Sat, 11 Sep 2010 20:09:43 GMT

This is a followup to my earlier posting above.

I have found that disabling AntiSpam in the NIS2011 Network Settings worsens the problem. It causes three additional error dialogs to appear when Outlook2010 first starts and the other error screens still occur anyway. However you can get rid of all of the error displays by fully disabling the AntiSpam plugin.

To fully disable the AntiSpam Plugin within Outllook 2010:

- Start Outlook.

- Select the "File" tab.

- Select "Options".

- In the "Options" dialog select "Add-Ins".

- Select "COM Add-ins" in the pickbox at the bottom of the dialog window.

- Click the "Go..." button.

- In the listing of plugins locate the "Norton AntiSpam Outlook Plugin" entry and uncheck it.

- Click the "OK" button.

- Close any open dialog windows.

- Close and restart Outlook.

You should now be rid of those annoying error messages.

After doing this it won't matter whether or not you've enabled AntiSpam within the NIS settings. The plugin will remain disabled until you use these steps to re-enable it.

Of course Norton AntiSpam will no longer be functional within your Outlook2010. However the Junk Mail features of Outlook will continue to function.

Regards,

John Burns

Software Research

Re: NIS 2011 & Outlook 2010 error Runtime error

ourclemonsfamil — Sat, 11 Sep 2010 20:41:18 GMT

I'll test it on Outlook 2007, different directions on how to do it. I'll post back here in a bit for anyone else looking for the info...

Re: NIS 2011 & Outlook 2010 error Runtime error

ourclemonsfamil — Sat, 11 Sep 2010 21:27:58 GMT

Ok, it works in 2007 also. Here are the directions:

On the Tools menu, click Trust Center, and then click Add-ins.

Select the COM Add-in type in the Manage box and then click Go.

Select / clear the check box for the Norton AntiSpam Outlook Plugin Add-in and click OK.

OK out of any other open boxes, close and reopen Outlook and you're golden.

Obviously this means no Norton AS, but the default Outlook AS works still. We all may want to keep in mind that a Norton update that doesn't address this could potentially re-enable this plugin...and then we'll have to do this again.

Re: NIS 2011 & Outlook 2010 error Runtime error

SDKevinD — Mon, 13 Sep 2010 16:10:12 GMT

Guys, I believe it is simply not compatible with the 2010 Ribbon interface in Outlook. 2007 did not take full adavantage of the Ribbon in Outlook like 2010 does.

How will we know when Norton gets it fixed? Will they provide an update?

Re: NIS 2011 & Outlook 2010 error Runtime error

ourclemonsfamil — Tue, 14 Sep 2010 02:07:02 GMT

The ribbon doesn't seem to be the problem. It's something that is messing with 2007 & 2010 Outlook. If I had an older version I would test it also.

I would love to know when it's fixed. A post here, and an update would be nice.

Re: NIS 2011 & Outlook 2010 error Runtime error

rosest — Tue, 14 Sep 2010 18:10:27 GMT

I am getting the error, but did not run the beta. I upgraded directly from NIS 2010 to NIS 2011. Configuration:

64-bit Windows 7; 32-bit Office 2010 (upgraded from Office 2007). Another thing is that, although enabled, NIS antispam has not worked for me since going from NIS 2009 to NIS 2010. I reported this last year and worked with engineering support, but nothing worked. So, it is doubly strange to me that I am getting this error since it didn't seem to me that it was even in the code path! Here are the answers to the requested information:

Bot hard drive errors bit see attachment UIError.pdf

2) Do you use any software that might impact hard drive access (disk encryption, etc.).

Diskeeper 2010. But error occurs even when disabled

3) Have you ever modified any security permissions for the "Program Files", "Program Files (x86)", "Users\All Users" folders or any of the subfolders?

4) Do you have User Account Control enabled?

UAC is disabled

5) Do you have a bitlocker enabled?

6) Please check if you have any subfolders in this folder C:\Users\<your user name>\AppData\Local\VirtualStore\Program Files (x86)? If you have, please list them in your post.

ColorVision

Spyder2PRO

Common Files

Adobe

Adobe PCD

Cache

InstallShield Shared

Uninstall

Nokia Intellisync Handheld Edition

600031A7

Macrovision Shared

FKEXnet Publisher

Nokia Intellisync Handheld Edition

palmOne

roses

address

datebook

todo

RoseS0

address

datebook

todo