topic Re: can not map network drives to a Vista PC after upgrading to NIS 2011 in Norton Internet Security / Norton AntiVirus

can not map network drives to a Vista PC after upgrading to NIS 2011

geneeckhart — Sun, 10 Oct 2010 21:32:47 GMT

I have 3 computers in my home environment, 2 laptops and 1 desktop. The 2 laptops are running Windows 7 and the desktop is running Windows Vista Home Premium. On my Vista PC, the NIS anti-spam function was not working in Outlook 2010. The fix for that was upgrading to NIS 2011. I upgraded from NIS 2009 to 2011 and it fixed the problem with NIS anti-spam not working in Outlook 2010, but I can no longer map network drives from my Windows 7 laptops to the Windows Vista PC (just upgraded to NIS 2010). After researching on the forums, there is a clear indication of a problem with NIS 2011 on Vista machines, but the only fix that I've seen indicated was to remove NIS and reinstall. The people that have done that have indicated that it did not fix the problem.

This is a big problem because I can't connect to this PC after upgrading to NIS 2011. It worked fine before the upgrade and I'm stuck now. Any help resolving this would be greatly appreciated.

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

AllenM — Mon, 11 Oct 2010 00:09:55 GMT

Hi geneeckhart,

Welcome to the Norton Community. What version of Vista and Windows 7 do you have, 32 or 64 bit?

Are you able to map drives between the two before NIS was installed? A couple of things you can try but first disconnect from the Internet but leave your computers connected via the router. Disable NIS auto-protect and firewall and see if you are then able to map drives.

If there is a problem being caused by NIS, this should give an indication.

If this still does not work it would seem unlikely to be an NIS problem but you could also uninstall NIS on one or both computers and see if there is still a problem in mapping drives.

Best wishes.

Allen

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

floplot — Mon, 11 Oct 2010 02:18:50 GMT

Hello geneeckhart

When you updated from NIS 2009 to NIS 2011, how did you do the upgrade? I assume that you skipped 2010 on that one computer?

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

geneeckhart — Mon, 11 Oct 2010 05:30:06 GMT

Hi Allen,

Yes, I was able to map drives and printers without issue when I was running NIS 2009 on the Vista machine. All I did was upgrade that to NIS 2011 (on the Vista machine). After that, when I tried to map a drive through a DOS prompt or through MS Networking (from my Windows 7 machines to the Vista machine), the machine name could not be resolved (System error 67 has occured. The network name cannot be found).

All three machines are 64 bit. Windows 7 Professional on the 2 laptops and Windows Vista Home Premium on the PC with NIS 2011.

The version of NIS on one of my Windows 7 laptops is 17.8.0.5. The other Windows 7 laptop is running McAfee. They both throw the same error when trying to connect to the Visa machine. The version of NIS on the Vista machine is 18.1.0.37.

I disconnected my wireless router from the net, disabled every NIS service on the Vista machine and I could connect from the Windows 7 PC immediately to the Vista machine (running NIS 2011). As soon as I restarted the NIS services on the Vista machine, I could no longer connect and received the same error.

That would seem to indicate that the problem is specific to NIS 2011 on the Vista machine. Please help! :)

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

dbrisendine — Mon, 11 Oct 2010 05:40:07 GMT

Try reseting the Smart Firewall (on the Vista machine) with all three machines powered on. Settings > Network Settings > Advanced Settings > Configure > Firewall Reset > Reset. The Firewall is different between NIS2009 and NIS2011 so the rules should be reset just to be sure everything is working as programmed (the rules from NIS2009 should not have been carried forth to NIS2011 but just to be sure that everything is starting from a clean slate .....).

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

geneeckhart — Mon, 11 Oct 2010 05:48:38 GMT

Hi, just tried the reset and it did not resolve the problem. This sounds very similar to the other problems reported for NIS 2011 with Vista. How long hast 2011 been released and was it fully tested for 64 bit Vista?

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

floplot — Mon, 11 Oct 2010 05:56:54 GMT

Hello

I had asked how the O/P had upgraded from NIS 2009 to NIS 2011. If he did an over the top install, it may not have been a clean install since it appears that he skipped a year. Perhaps he needs to uninstall with the removal tool and install NIS 2011 fresh.. Also since there is 1 laptop is using a different security program, will that play into the picture ?

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

AllenM — Mon, 11 Oct 2010 06:06:51 GMT

floplot wrote:
Hello

I had asked how the O/P had upgraded from NIS 2009 to NIS 2011. If he did an over the top install, it may not have been a clean install since it appears that he skipped a year. Perhaps he needs to uninstall with the removal tool and install NIS 2011 fresh.. Also since there is 1 laptop is using a different security program, will that play into the picture ?

The laptop with McAfee does not play into this, at least not at the moment since the other computer (with NIS) is also having trouble connecting.

You want to do the honor of posting the procedure for NRT? :smileywink:

geneeckhart, yes NIS was tested quite heavily with 64 bit Windows. In fact I myself also tested this on my 64 bit laptop (Windows 7) during BETA and am running the official version now with no problems.

Allen

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

geneeckhart — Mon, 11 Oct 2010 06:15:47 GMT

Hi Allen,

As for how I did the install, I was eligbile because of my license. I went straight to the website, downloaded the 2011 update, ran it and did an in place over the top upgrade.

As far as removing NIS and doing a clean reinstall, why specifically do you think that would resolve the problem? I've read several threads on this forum where that was the recommended fix and it did not resolve the problem.

The other question would be if I remove it completely, aren't I running completely exposed for the period of time it takes to go online, download the install and run it to get it back online into a protected state again? Is there anyway for me to do the scrub completely offline?

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

floplot — Mon, 11 Oct 2010 06:22:07 GMT

Hello geneeckhart

I would suggest that you do a clean install of NIS 2011 on the machine where you went from NIS 2009 to NIS 2011.

Please get your key from www.mynortonaccount.com

Please back up your identity safe if you use that feature.

Please follow these instructions to save your Identity Safe information by creating NPM file.

http://service1.symantec.com/SUPPORT/nco.nsf/0/e5a44e06f97b3f89882572260060120f?OpenDocument&seg=hm&...

Thanks to Yaso for the link.

Please download and save to your desktop the Norton Removal Tool Please be aware that it will remove all Norton products.

You can download the Norton Removal tool from

http://www.norton.com/nrt

Please download NIS 2011 and save to desktop

http://www.norton.com/nis11

Please remove NIS 2011 using control panel first

Then use the removal tool 2 times with a reboot between each run of it. Please run as admin since you are using vista

Then run NIS 2011 and run as admin

Please run live update until all updates are received and then reboot.

Replace your identity safe file.

Please let us know if that has helped solve your problem Thanks.

edited to correct spelling error.

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

floplot — Mon, 11 Oct 2010 06:24:26 GMT

Hello Allen

Thank you and good nite.:womanhappy:

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

geneeckhart — Mon, 11 Oct 2010 06:43:16 GMT

OK, 2 questions.

1) when I download 2011 to my local PC is it downloading the base install or a link that I have to be connected to the web to run?

2) what exactly are we expecting this to correct that will resolve this problem?

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

AllenM — Mon, 11 Oct 2010 06:55:54 GMT

Hi geneeckhart,

While true that you will see many instances where the Norton removal tool has not solved a particular problem, you will see many others where it did. Typically when you upgrade NIS from year to year you do not need to run the removal tool and can simply upgrade over the top of your current installation as you have already done.

However, when the Norton product is over a year old or when there are unexpected or unusual problems it is normally recommended. No one can guarantee you that it will solve the problem but in cases like this it is a necessary step in a process of elimination.

Few people want to spend many hours or days troubleshooting a problem only to have it turn out that all that was needed was a clean reinstallation like the removal gives you.

If this does not solve the problem then we will be here to help continue troubleshooting and will do everything we can to help you solve the problem.

Hope this helps to clarify.

Best wishes.

Allen

Re: can not map network drives to a Vista PC after upgrading to NIS 2011

Karuna — Mon, 11 Oct 2010 15:56:19 GMT

Hi geneeckhart,

Have you enabled the Network Security Map in the NIS 2011 ? The Trust Control in the Network Security Map is the best place to start with when it comes to connectivity issues within a Local network. Try to Add the computers in the network to the Trust Control using the Network Security Map and change their Trust level to FULL TRUST. This could possibly help you out :smileywink:

Please find the steps to Change the trust level of a device or computer as follows:

1 Start Norton Internet Security.

2 In the Network pane, click Network Security Map.

3 Click the computer name or device icon in the network map for which you want to change the trust level.

4 In the right pane, next to the Trust Level, click [Edit].

5 In the Edit Device Trust Level window, select one of the following:

Full Trust
Restricted
Use Network Trust (Shared)

6 Click OK.

7 In the Network Security Map window, click Close.

Regards,

Karuna