topic Re: GoogleUpDate attack need help! in Norton Internet Security / Norton AntiVirus

GoogleUpDate attack need help!

YtryitY — Thu, 02 Dec 2010 18:09:14 GMT

Hi all,

Basically ill explain what i mean by Googleupdate attack.

Im using Norton 360

Since 1st October until 2nd December and still going on a medium virus keeps attacking my computer everyday trying to break through norton but fails. I update my norton everyday and scan almost 2 times a day but still it cannot find the virus.

Heres some pictures

All the 1's is the virus

It attacks with different actor PID every-time.

It bothers me that norton cant find the main source of the virus because even through it says no action needed it still attacks my computer and slows it down in some cases.

Any help would be great,

Thanks

Re: GoogleUpDate attack need help!

bjm_ — Thu, 02 Dec 2010 17:49:22 GMT

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Re: GoogleUpDate attack need help!

YtryitY — Thu, 02 Dec 2010 18:09:48 GMT

Thank you i fixed the pictures could you check now please

Re: GoogleUpDate attack need help!

bjm_ — Thu, 02 Dec 2010 18:22:57 GMT

YtryitY wrote:
Thank you i fixed the pictures could you check now please

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While we're waiting. Please advise Norton 360 version #. Your OS & SP

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Re: GoogleUpDate attack need help!

YtryitY — Thu, 02 Dec 2010 18:45:11 GMT

Im using version 17.8.0.5

Norton internet security

i also have Ccleaner application

Re: GoogleUpDate attack need help!

Tywin7 — Thu, 02 Dec 2010 19:17:23 GMT

Based on your screen shot, it seems that its perfectly normal. Its just that Google came a little close for comfort for Norton and it has blocked it from accessing its processes. Can you go to resolved threat history and see what threat is removed. I bet my money that its cookies.

Re: GoogleUpDate attack need help!

YtryitY — Thu, 02 Dec 2010 20:10:19 GMT

If you look at the 5th, 6th picture its the medium threat.

Re: GoogleUpDate attack need help!

SendOfJive — Thu, 02 Dec 2010 20:57:47 GMT

Hi YtryitY,

Tywin7 is correct that this is not a threat. GoogleUpdate installs with many, if not all, Google applications such as Google Earth. The entries you are seeing in Norton History are Norton Product Tamper Protection events that record the actions of other programs every time that they try to access a Norton file or process. Norton blocks such attempts in order to prevent any outside agent from interfering in Norton's operations. Many system processes and application processes routinely interact with Norton in this way. GoogleUpdate is one of those that is most often seen, and I have many such events for the GoogleUpdate process that appear every day in my logs. It is not an attack and Norton is not blocking GoogleUpdate from running, but only from accessing Norton.

You can disregard all of these NPTP entries. They are normal and harmless.

In your Performance screens, if you mouse over the "Detection" icons it should give you some information about the event. Do these correspond to the GoogleUpdate events, or something else?

Re: GoogleUpDate attack need help!

Tywin7 — Thu, 02 Dec 2010 20:58:25 GMT

For the "real" virus Norton have found, go to resolved security threats and the unresolved security threats category in the log. Or you can click on the red "!" icon and click on view details.

Re: GoogleUpDate attack need help!

Bombastus — Thu, 02 Dec 2010 21:06:22 GMT

Yeah, don't worry. This happens on all computers with Google software installed. The Google update process touches Norton's files in some way, and this is logged. It's perfectly normal, and you're not attacked in any way.

Re: GoogleUpDate attack need help!

Tywin7 — Thu, 02 Dec 2010 21:08:51 GMT

Bombastus wrote:
Yeah, don't worry. This happens on all computers with Google software installed. The Google update process touches Norton's files in some way, and this is logged. It's perfectly normal, and you're not attacked in any way.

Malwarebytes or any other antivirus scanners (like Superantispyware) do this too as they try to "scan" Norton.

Re: GoogleUpDate attack need help!

YtryitY — Thu, 02 Dec 2010 21:26:37 GMT

thanks alot guys

Re: GoogleUpDate attack need help!

SendOfJive — Thu, 02 Dec 2010 21:31:25 GMT

You're welcome.

Re: GoogleUpDate attack need help!

Tywin7 — Thu, 02 Dec 2010 21:36:06 GMT

Glad to be of assistance!

If this problem has been solved to your satisfication, why not mark any of the above post that solved the problem as a solution by clicking on "accept as solution." This can help others quickily find the solutions when they search for a similiar problem.