topic Re: Norton Internet Security 2011 version 18.5.0.125 Settings! in Norton Internet Security / Norton AntiVirus

Norton Internet Security 2011 version 18.5.0.125 Settings!

AudiR8 — Fri, 07 Jan 2011 19:59:15 GMT

I have the Norton Internet Security 2011 version 18.5.0.125. When I click on the settings button, a window pops up saying "An error has occured with Norton Internet Security. Error 3005, 100"

What might be the problem?

Thanks

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

Tim_Lopez — Fri, 07 Jan 2011 21:42:35 GMT

Hi AudiR8,

Does this post help? http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2011-settings-error-3005-100/m-p/344126

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

AudiR8 — Fri, 07 Jan 2011 23:52:17 GMT

No I have already tried that twice. After installing version 18.1, I run live update and after that, the settings button stops working.

Any ideas why?

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

Tim_Lopez — Fri, 07 Jan 2011 23:57:25 GMT

Hi AudiR8,

Do you have any other Security Products installed?

We need logs to better assist in researching the cause of the issues you are experiencing.

Could you use the below steps to collect logs and upload them?

1) Download - http://www.symantec.com/techsupp/pcs/logvector/SymNRA.zip and extract it to C:\SymNRA

2) Launch SymNRA.exe from the C:\SymNRA location

3) Click on “I Accept…” and click “Next”

4) Click on “Advanced” and click on the top 3 checkboxes (everything but the Logmein one)

5) Click “Yes” to restart the computer.

6) After that, reproduce the issue.

7) (If the computer has stopped responding, Reboot)

8) End the logging – it will give you a location of where the logs are.

After you have the files, send me a Private Message and I'll let you know where to upload the logs.

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

AudiR8 — Sat, 08 Jan 2011 01:43:04 GMT

Hi,

I solved the problem. Thanks for the help though.

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

Tim_Lopez — Sat, 08 Jan 2011 02:11:02 GMT

Hello AudiR8,

Could you let us know how you solved this issue? The information could help others who have the same issue.

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

nbastar — Wed, 12 Jan 2011 19:58:04 GMT

How did he fix this issue as i have now started having it?

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

drshlomo — Thu, 13 Jan 2011 00:37:22 GMT

nbastar Hi, :smileyhappy:

Firstly, welcome to the community.

Please let us know all the details about your computer, the OS and software which you are using.

Also, are you using another security program, or were you, and, if so, did you fully remove it.

Secondly, as, unfortunately the member who originated this thread has not come back to us with his solution, I suggest you respond to Tony_Weiss's thread, above, and I am sure he will do his upmost to assist you and solve the problem.

Cheers,

drshlomo.

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

nbastar — Thu, 13 Jan 2011 00:55:41 GMT

I have, Microsoft Windows XP, Home edition SP3

I did have malwarebytes but i stopped using it and removed it.. since that time my settings have worked it only stopped working recently but am not sure why.

could you link me to that thread please can't find it.

PS: That other person is selfish.. the least he could have done was let us know how he fixed it :smileymad:

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

AllenM — Thu, 13 Jan 2011 04:07:04 GMT

drshlomo wrote:
nbastar Hi, :smileyhappy:

Firstly, welcome to the community.

Please let us know all the details about your computer, the OS and software which you are using.

Also, are you using another security program, or were you, and, if so, did you fully remove it.

Secondly, as, unfortunately the member who originated this thread has not come back to us with his solution, I suggest you respond to Tony_Weiss's thread, above, and I am sure he will do his upmost to assist you and solve the problem.

Cheers,

drshlomo.

It was Tim Lopez's thread here, not Tony Weiss. :smileywink:

Best wishes.

Allen

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

AllenM — Thu, 13 Jan 2011 04:08:41 GMT

nbastar wrote:
I have, Microsoft Windows XP, Home edition SP3

I did have malwarebytes but i stopped using it and removed it.. since that time my settings have worked it only stopped working recently but am not sure why.

could you link me to that thread please can't find it.

PS: That other person is selfish.. the least he could have done was let us know how he fixed it :smileymad:

Hi nbastar,

Welcome to the Norton Community. Did you have the paid or free version of MalwareBytes?

I would recommend that you go ahead and collect the logs which Tim talks about above.

Best wishes.

Allen

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

nbastar — Thu, 13 Jan 2011 10:05:36 GMT

AllenM wrote:
nbastar wrote:
I have, Microsoft Windows XP, Home edition SP3

I did have malwarebytes but i stopped using it and removed it.. since that time my settings have worked it only stopped working recently but am not sure why.

could you link me to that thread please can't find it.

PS: That other person is selfish.. the least he could have done was let us know how he fixed it :smileymad:
Hi nbastar,

Welcome to the Norton Community. Did you have the paid or free version of MalwareBytes?

I would recommend that you go ahead and collect the logs which Tim talks about above.

Best wishes.
Allen

I have had both but same case with both.. Norton worked fine long after i'd removed the free and paid version. thank you for the link.

i notice there's not much about this issue/error code on the internet when i searched :smileysurprised:

Re: Norton Internet Security 2011 version 18.5.0.125 Settings!

drshlomo — Thu, 13 Jan 2011 11:45:29 GMT

AllenM Hi, :smileyhappy:

Thank you, Allen for correcting my error, and apologies to Tim_Lopez.

Best wishes to you,

drshlomo.