topic Re: Online Norton Support Query in Norton Internet Security / Norton AntiVirus

Online Norton Support Query

elvis — Sun, 27 Feb 2011 11:58:09 GMT

i see that new norton has replaced the help panel... earlier it use to take our query through a seperate app

now its completely online ... so how do it make sure that person sending it has genuine norton subscription ??

Re: Online Norton Support Query

huwyngr — Sun, 27 Feb 2011 22:34:33 GMT

elvis wrote:
hi
i see that new norton has replaced the help panel... earlier it use to take our query through a seperate app

now its completely online ... so how do it make sure that person sending it has genuine norton subscription ??

I expect that if we told you we'd have to shoot you? .... if you haven't left the building, that is ...

Re: Online Norton Support Query

elvis — Mon, 28 Feb 2011 13:34:22 GMT

so, it cant be disclosed

Re: Online Norton Support Query

delphinium — Mon, 28 Feb 2011 15:14:42 GMT

All licenced software has an authentication component in it.

Re: Online Norton Support Query

huwyngr — Mon, 28 Feb 2011 16:15:13 GMT

elvis wrote:
so, it cant be disclosed

I don't see any benefit to Norton nor to the legitimate user in knowing HOW.

Be sure that they can ....... <s>

Re: Online Norton Support Query

elvis — Mon, 28 Feb 2011 16:19:01 GMT

thx for your reply :)

well , it benefits me as it imp to me to know that if those who are not paying and yet getting support .. then why am i bieng stupid

actually , its that normally my license used to be sent along with my email which i could see when norton support replies but now it doensnt happen ... thats why i raised this query

Re: Online Norton Support Query

delphinium — Mon, 28 Feb 2011 17:24:27 GMT

Since the software now stops working entirely when the subscription runs out, support calls for it by non-payers are apt to be much shorter in duration. :smileyvery-happy:

Re: Online Norton Support Query

elsewhere — Mon, 28 Feb 2011 21:33:19 GMT

elvis wrote:

hi
i see that new norton has replaced the help panel... earlier it use to take our query through a seperate app

now its completely online ... so how do it make sure that person sending it has genuine norton subscription ??

When you click the 'Launch Support Web Site' button in the One Click Support window, your Norton product creates a unique URL that contains all the product information that it needs to know about your system and it's activation status. When the Support site opens in your browser, select and copy the URL from the browser's address bar and paste it into Microsoft Word or Notepad. This will show you all the information about your product and system that is sent to the Norton Support Site.

Re: Online Norton Support Query

elvis — Tue, 01 Mar 2011 12:08:58 GMT

thx , thats what i was looking for ... i knew it and just wanted to confirm this

thx for your reply

Re: Online Norton Support Query

huwyngr — Tue, 01 Mar 2011 17:18:01 GMT

elvis,

I wasn't meaning to brush off your enquiry and unfortunately I couldn't get back to it yesterday. I see others have.

I'd just add one point -- if you check back through messages here you will see from time to time a message complaining that their instalation has popped up a warning that their KEY is invalid .... and invariably it turns out that they bought their copy on the internet and not from an authorized source.

So as you can see "the system" does verify things .....

Of course for major on line support it's not uncommon for the support person to take control, with your permission, of your computer and so again they would have access to your activation KEY.

Thanks for caring about piracy ....

Re: Online Norton Support Query

elvis — Wed, 02 Mar 2011 11:21:36 GMT

yeah , thx for your reply.

I am surely totally against piracy ,,, thats why all my s/w are genuine. I know its difficult for all to purchase s/w but atleast they can pay for essential and just totally dont install pirated stuff for everything

Regards