topic Re: NIS Language in Norton Internet Security / Norton AntiVirus

NIS Language

czarek_nor — Sat, 16 Apr 2011 21:37:38 GMT

Last year I downloaded NIS2010 English version and activated it with the product key of a boxed NIS2010 Polish version. The result was satisfactory - the English version was installed but now I have to renew it and here are my questions:

1. Can I download and install NIS2011trial English version on top of NIS2010? If so, will the English (not Polish) version of NIS2011be installed? If yes, then the trial version can be activated with any (language) product key.

2. When I click on Express Renewal of NIS2010 I get two options:

> Express Renewal

> Enter your product key (If you have a subscription renewal code or product key you can enter it here)

Will I get the English version if I enter the product key of a boxed NIS2011 English version?

As some of you might know the problem is caused by the fact that the product key is for the Polish version and if any automatic upgrade is executed I will end up with the Polish version of NIS2011.

It is my understanding that if the answer to the above questions is NO then uninstalling NIS2010 is the only way out.

Thanks for your comments.

Re: NIS Language

Bulbulator — Sat, 16 Apr 2011 22:14:03 GMT

Hello,

Please read this http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-2011-AV-language-setting/td-p/424612

Re: NIS Language

huwyngr — Sat, 16 Apr 2011 23:36:48 GMT

As said, the key is not the KEY but the download and so if you go to the Update Center it will download the version of the KEY and not the installed version. So I'd play safe and download the whole file from the USA/CAN website for two reasons:

I prefer to install from a fully download file than via a Download Manager although there can be advantages for that.

You should be certain that you are getting the English version.

Here's the site that should do that

New NIS 2011:

Click on this link -- NIS 2011

You should see when you see the file download name that it contains the clue letters EN

This will download a single file of around 90MB which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!

If you are installing on VISTA or WIndows 7 I recommend selecting the file with a right mouse click and then choosing Run as Administrator since I find it gives better results.

For safety you should make sure you have a copy of the currently valid activation KEY -- although NIS 2011 should pick it up -- and Export the data in your Identity Safe if you use that.

You should be OK installing on top of the NIS 2010 since the first thing it does is to uninstall any previous version. If there is a problem you can always clean it up and start again -- another advantage of Saving the file.

Make sure you run LiveUpdate a few times with a reboot between until you get a message that you are fully uptodate.

Hope that is clear but if not sing out ....

Edited to correct completely wrong information about the effect of the Update Center that I put originally -- sorry if you have already acted on it.....

Re: NIS Language

czarek_nor — Sun, 17 Apr 2011 20:57:11 GMT

Thanks guys for your comments and sorry for not getting back earlier but we are out of phase - a 9-hour difference.

Hugh, as English is not my mother tongue, I have to make sure that I understand your first sentence correctly. Let's say I enter (see my second question) the product key of a boxed NIS 2011 English version. Now the KEY question is what does the Update Center do first?

1. Does it look first at the NIS 2010 product? If so, it determines that it is the Polish version and upgrades to NIS 2011 Polish version. Then updates my product information on the Norton Account: Product Key xxx…, Product Language ENGLISH. Bad news but there is a ray of hope - NIS 2012 should be OK ! LOL.

2. Does it look first at the entered key? If so, it upgrades to the NIS 2011 English version. Bingo!

I know that this might be a tough question but it would be nice to know the answer.

I agree that bypassing the Update Center is "safer" but I am not used to bypassing a problem unless I have no other choice.

Thanks for your advice. It seems to be clear. One question: which version will be downloaded from NIS 2011 - a standard or a trial one? If this is the standard version I will need to have the new product key handy.

Re: NIS Language

floplot — Sun, 17 Apr 2011 21:17:20 GMT

Hello czarek_nor

The link that Hugh gave for NIS 2011 will be the regular up to date as far as version number goes. It is not the trial version. It will be the English version. Please use that link and do not go to the Update Center since you used a Polish version key. Do not use the express renewal.

When you download the English version from Hugh's link, click on the renew button and put in the key from your boxed English version.. When you enter the key in this manner, the product is already in English and the English key will not change the language of the program.

Since the last key that you used to activate your product came from a Polish version, the update center would give you the Polish version.

To avoid that problem, please use Hugh's link and the key from your boxed English version. Please stay away from the Upgrade Center in this case. Here is the link once more to use.

http://www.norton.com/nis11

Please run live update until no more updates and then reboot.

You can use that link and the program is made to be installed on top of your NIS 2010 since that is in English also. You do not have to uninstalll NIS 2010. Thanks.

Please do come back and let us know how you made out. Thanks.

Re: NIS Language

czarek_nor — Sun, 17 Apr 2011 21:43:09 GMT

Thanks floplot.

Sure I will come back but it won't be soon. I still have 60 days to go with NIS 2010. I believe the remaining days will be lost - not added to the new subscription. Also I need to get a boxed NIS 2011 English version.

Czarek

Re: NIS Language

huwyngr — Sun, 17 Apr 2011 21:48:44 GMT

No problem -- we are from all over the world -- some of us live in the day; some of us live in tomorrow <s>

And your English is better than my Polish ....

But you are correct that that first sentence of my reply may be confusing when I say: << As said, the key is not the KEY but the download and so if you go to the Update Center it will download the version of the KEY and not the installed version. >>

I had made a mistake in what I had first written and posted, one of my colleagues mailed me about it and I dashed back in to correct what I'd said while I still could -- there's a one hour cut-off -- and before you read what I'd first posted.

So the best thing is to ignore that first sentence and just follow floplot's correct and clear instructions.

I'm sorry that I cannot tell you what the Update Center looks at or when since I did not program it but what I and floplot have told you is correct and comes direct from Norton's programmers -- the Norton Staff here have their names in red -- and is the way to bypass the problem when a different region KEY is used.

So if you want to upgrade an existing "mixed langauge" installation of NIS from 2010 to 2011 and want it to stay with the state of the version you downloaded you must not use the Update Center since it will use the language of the KEY which you said was Polish

Just add one thing -- for safety, if you use the Identity Safe you may wish to Export the data in it to a safe place not on your main drive so that you can reimport it if anything goes wrong.

I hope that is more clear now.

Re: NIS Language

floplot — Sun, 17 Apr 2011 21:59:24 GMT

Hello Czarek

If you follow the instructions and do this a day or 2 before the end of your subscription, then you will not lose too many days.

Thanks.

Re: NIS Language

czarek_nor — Sun, 17 Apr 2011 22:04:04 GMT

Hello Floplot

That's my intention.

Thanks.

Re: NIS Language

Viscon — Sun, 17 Apr 2011 22:08:16 GMT

I'm Polish and I also have EN version of NIS2011. I got my key from Polish reseller back when I had NIS2010 installed. It didn't matter at all, my EN version got activated. Then I upgraded to v1011 but I made a mistake and did it automatically through the program, and to my surprise the version changed from EN to PL. I had to reinstall whole product, this time with downloadable EN version and activate with an old key so the subscription days remained.

So don't use automatic upgrade, just download new EN version from Symantec server and use the old key when asked to activate. When the subscription is over, use the key.

Re: NIS Language

huwyngr — Sun, 17 Apr 2011 22:16:12 GMT

czarek_nor wrote:
Thanks floplot.

Sure I will come back but it won't be soon. I still have 60 days to go with NIS 2010. I believe the remaining days will be lost - not added to the new subscription. Also I need to get a boxed NIS 2011 English version.

Czarek

Just seen this came in while writing my other answer.

Earlier you referred to a Polish KEY now you say << Also I need to get a boxed NIS 2011 English version. >>

It doesn't matter whether you get a boxed English set or download the English file as we told you -- as you found out the English NIS 2010 stayed in English when you used a Polish KEY so if you update the English NIS 2010 to 2012 using the English downloaded file we gave you the link to, you can use an English, Polish or .... Key when it is due to be renewed in 60 days and it will stay in English!

The duration of the subscription is tied to the KEY not to the version you intall so if you follow our instructions and download NIS 2012 and install it on top of NIS 2010 -- English on English -- it should pick up the subscription from your MyNortonAccount or from where it was recorded on your drive and not affect the duration since it's the old KEY and not a new one. As you said at the beginning << activated it with the product key of a boxed NIS2010 Polish version >>

We know this is so since we have all done it and conversely you can buy a boxed copy of say NIS 2009 with a key that has not been used and it will activate the 2010 or 2011 versions -- the KEY is not tied to the date of the version 2010 2011 .....

And even if by any computer glitch something goes wrong and it does change the number of days (or uses up an activation if you have a 3 PC version with only 1 or 2 used) all you have to do is to contact the Norton OnLine CHAT support and they will resolve it -- they are used to it and have the tools to correct the central database.

Equally if you should get a message when activating that you have used up all your available activations they will sort this out too -- but it should not happen when there is no change of computer hardware.

So if you have a running as you like it NIS 2010 installation with 60 days left there is no need to wait to get the changes in 2011. Follow the instructions and install on top of NIS 2010 and when it asks you if you want to keep your settings say YES.

And if you see a cheap sale of a boxed NIS in the next 60 days you can buy it and keep it until a couple of days before expiry and use the new KEY then to replace the expiring subscription. And when NIS 2012 comes along later this year (usually around September/October) then you just do the download from the new link and it will run for the rest of you subscription.

OK?

Re: NIS Language

AllenM — Mon, 18 Apr 2011 03:14:35 GMT

Hi czarek_nor,

Just for clarification. Once you renew your subscription with an English KEY, you will no longer have to worry about the Norton Update Center downloading the wrong language version. In other words once you have renewed with an English key, the Update Center will download updates in English from that point onward.

Best wishes.

Allen

Re: NIS Language

czarek_nor — Mon, 18 Apr 2011 20:16:11 GMT

I can see that I have been upgraded from a nubie to a visitor (almost for free) but I still have to ask some nubie questions and confirm a few things.

Hugh,

1. I didn't know that I could upgrade from NIS 2010 to NIS 2011 and continue my NIS 2010 subscription. If this is the case I would rather call it a free upgrade and expect NORTON (during the duration of my subscription) to notify me that a free upgrade to NIS 2011is available. Perhaps I am expecting too much or I understand too little …

2. It's clear to me that I can install NIS 2011 English version (boxed, downloaded) and activate it with any language key as I did the same thing 10 months ago. But this time, perhaps as a precaution (in case anything goes wrong in the future, see Viscon's reply), but also to gain the advantage mentioned in Allen's reply, I would prefer to use an English key product.

3, Also, I believe that, if not for the language problem (see Viscon's reply), I could select Check for New Version in Help & Support and get a free upgrade to NIS 2011. If so, the English key for NIS 2011 should guarantee a free and "safe" upgrade to NIS 2012 EN in the future - please confirm.

Now the questions:

1. How do I replace the expiring subscription without getting Norton Upgrade/Renewal service "involved" in it?

My intention was to download NIS 2011 just before the expiry date of NIS 2010 and activate it with a new key. Now I know that I can get a free upgrade to NIS 2011 and use it during the duration of my current subscription but I do not see any way of replacing my present subscription with a new one. Perhaps it is too early - 60 days still to go.

2. If I wanted to stay with NIS 2010 English version and replace the expiring subscription I could do it with any key (NIS 2009, NIS 2010 or NIS 2011, English, Polish, …) - correct?

Thanks and sorry for laboring the point but I am sure that more people will benefit from it.

Czarek

===========================

Thanks to Viscon and Allen for their comments.

Re: NIS Language

huwyngr — Mon, 18 Apr 2011 21:09:19 GMT

I think I'll let the others navigate through the "rapids" of languages .... They know what they are talking about .....

You said:

<< 1. I didn't know that I could upgrade from NIS 2010 to NIS 2011 and continue my NIS 2010 subscription. If this is the case I would rather call it a free upgrade and expect NORTON (during the duration of my subscription) to notify me that a free upgrade to NIS 2011is available. Perhaps I am expecting too much or I understand too little … >>

To the best of my knowledge the system does do that but perhaps it is complicated by your mixed versions. But in any case it would point you to the Update Center or download files based on your key so from what I understand you should be glad you did not get it. It may be a "feature" of 2011 and I'm pretty certain that 2011 did add a setting not to inform me of Updates.

As long as you have a mixed version you should do it the way suggested here and not any way that comes to your "automatically" including the New Version CHeck in Support -- that's the 2011 wording.

Hang on for AllenM and Co on the rest.

Re: NIS Language

czarek_nor — Mon, 18 Apr 2011 21:26:09 GMT

It must be a misunderstanding. A download and install of NIS 2011 EN on top of NIS 2010 EN during the duration of my subscription is for me a free upgrade.

Re: NIS Language

AllenM — Mon, 18 Apr 2011 21:27:33 GMT

czarek_nor wrote:
Now the questions:

1. How do I replace the expiring subscription without getting Norton Upgrade/Renewal service "involved" in it?
>> I'm not quite sure what you are asking. Once you have purchased a new subscription you can enter the key by clicking on Express Renewal and enter the key in the box provided and then click the play button to the right of the box.

My intention was to download NIS 2011 just before the expiry date of NIS 2010 and activate it with a new key. Now I know that I can get a free upgrade to NIS 2011 and use it during the duration of my current subscription but I do not see any way of replacing my present subscription with a new one. Perhaps it is too early - 60 days still to go.
>> You can start your new subscription at any time as noted in #1 above. However, we recommend that you do not enter your new product key until a day or two before your current subscription expires because the subscription clock starts over once the new key is entered and you would lose the remaining days on your current subscription.
None of this however affects your ability to upgrade for free to NIS 2011.

2. If I wanted to stay with NIS 2010 English version and replace the expiring subscription I could do it with any key (NIS 2009, NIS 2010 or NIS 2011, English, Polish, …) - correct?
>> Yes this is correct, though since you want an English version you should purchase your subscription renewal for the language that you want.

Thanks and sorry for laboring the point but I am sure that more people will benefit from it.

Czarek

===========================

Thanks to Viscon and Allen for their comments.

HI czarek_nor,

Please see above.

You can download NIS 2011 from the links provided earlier and then if everything is working well with NIS 2010 now, you can simply upgrade over the top of your current version.

I would recommend as a precaution backing up your Identity Safe per the procedure here.

Best wishes.

Allen

Re: NIS Language

czarek_nor — Mon, 18 Apr 2011 21:51:54 GMT

Thanks Allen.

One thing to clarify. As you know I have now NIS 2010 English version and let's say I want to stay with it. I purchase a boxed NIS 2011 Polish version and enter the product key in the box provided (on Express Renewal). Will the current version of my NIS 2010 EN be changed to NIS 2010 PL? I would expect the English version to be preserved. The new key should only start a new subscription period - correct?

Czarek

Re: NIS Language

AllenM — Mon, 18 Apr 2011 22:42:30 GMT

czarek_nor wrote:
Thanks Allen.

One thing to clarify. As you know I have now NIS 2010 English version and let's say I want to stay with it. I purchase a boxed NIS 2011 Polish version and enter the product key in the box provided (on Express Renewal). Will the current version of my NIS 2010 EN be changed to NIS 2010 PL? I would expect the English version to be preserved. The new key should only start a new subscription period - correct?

Czarek

Hi Czarek,

That is correct. The English version will be preserved when you enter the Polish key. As mentioned before, just be aware that if you do this and ever visit the Update Center to get a new product year version it would then be replaced with the Polish version.

As long as you remember not to use the Update Center and instead use direct links provided by the Norton Community, you will be in good shape. :smileywink:

Best wishes.

Allen

Re: NIS Language

czarek_nor — Tue, 19 Apr 2011 20:14:19 GMT

Hi Allen,

Thanks to everybody. All seems to be clear. Get back in two months' time.

Best wishes,

Czarek