topic Re: NIS 18.6.0.29 Will Not Open For Me Again in Norton Internet Security / Norton AntiVirus

NIS 18.6.0.29 Will Not Open For Me Again

GORPY1 — Wed, 20 Jul 2011 01:11:00 GMT

What's going on today, I have to keep rebooting to get it to open and get any live updates.......Gorpy1

Re: NIS 18.6.0.29 Will Not Open For Me Again

delphinium — Wed, 20 Jul 2011 03:46:07 GMT

There is obviously a problem GORPY1. What is your operating system and service pack level? Have you just upgraded to the latest version or have you had it on for a while? What other issues do you have? Is your internet connection working well? Check your event viewer under application and system to see what errors are listed. Also check for any W32time errors.

Re: NIS 18.6.0.29 Will Not Open For Me Again

GORPY1 — Wed, 20 Jul 2011 04:13:26 GMT

delphinium wrote:
There is obviously a problem GORPY1. What is your operating system and service pack level? Have you just upgraded to the latest version or have you had it on for a while? What other issues do you have? Is your internet connection working well? Check your event viewer under application and system to see what errors are listed. Also check for any W32time errors.

Thanks delphinium for the reply I have XP Media Ed, with SP3 and IE8 I've had NIS 18.6.0.29 for a long time months and months and Norton for years, It's really hot here with my ISP (broadband) you never now, W32time sychronized today and every day. The last time today(it happenned twice) it was like Norton disappeared from my computer even in the task bar which is sei to always display. Ran MBAM (free) and a full Virus Scan.Nothing.......Hope it stops.......Thanks Gorpy1

Re: NIS 18.6.0.29 Will Not Open For Me Again

delphinium — Wed, 20 Jul 2011 06:29:56 GMT

Check the task bar and ensure that the "hide icons" is unchecked. There is usually two icons for Norton, although I only saw one on XP. It may be causing some confusion with the icons. Check in event viewer if you haven't already.

Start>control panel>administrative tools>event viewer>application and system. Also, next time it happens, check the task manager to see if ccsvchost is still running. Are you able to run liveupdate during the time it appears to be working?

Re: NIS 18.6.0.29 Will Not Open For Me Again

floplot — Wed, 20 Jul 2011 06:38:44 GMT

Hello Delph

I have 1 Norton icon in task bar and 1 Norton icon on desktop for NIS 2011

I have xp pro sp 3 IE 8 compat. mode and no problems with NIS 2011. and the latest version of NIS 2011.

No problems here like that.

Re: NIS 18.6.0.29 Will Not Open For Me Again

reese_anschultz — Wed, 20 Jul 2011 14:35:09 GMT

Gorpy1, when you are able to get the tray icon, please right-click on it and choose to View Recent History. From the Security History windows Show the Norton Error Reporting entries. Are there any in there? If so, please right-click on one and Copy it to the clipboard and then paste it into a reply to this thread.

Re: NIS 18.6.0.29 Will Not Open For Me Again

GORPY1 — Wed, 20 Jul 2011 15:31:37 GMT

IS This what you want

Category: Norton Error Reporting
Date & Time,Risk,Activity,Status,Recommended Action,Error Time,User Name,Error ID,Module ID,Feature,Error Code,Product Version,Product Name,Error Description,Computer Name
7/19/2011 1:18 PM,Medium,Norton Internet Security has encountered an internal program error.,Error,Find more information on the Symantec website at www.symantec.com/support,"Tuesday, July 19, 2011 1:18 PM",Deborah,104,8504,,0x80004005,18.6.0.29,Norton Internet Security,Norton Internet Security has encountered an internal program error.,DF61P1B1

Thanks, Gorpy1

Re: NIS 18.6.0.29 Will Not Open For Me Again

GORPY1 — Wed, 20 Jul 2011 15:39:48 GMT

Also this on tuesday

Category: Norton Error Reporting
Date & Time,Risk,Activity,Status,Error Type,Error Time,Error ID,Error Class,Product Name,Product Version,Process ID,Thread ID,Process Name,Process Version,Process Timestamp,Module Name,Module Version,Module Timestamp,Module Offset,Hash Code,Component Name,Component Id,Error Code,Severity,Error File
7/19/2011 2:04 PM,Info,Norton Error Reporting Submission,Submitted,Error Condition Detected,"Tuesday, July 19, 2011 1:18 PM",{B0E39C1B-CDCD-492B-92CC-075571C45852},0x25F56060,Norton Internet Security,18.6.0.29,0xF74,0xE64,uistub,18.6.0.29,"Thursday, April 28, 2011 11:50 PM",uistub,18.6.0.29,"Thursday, April 28, 2011 11:50 PM",0x1709,0xB95EC6A6,8504,0x68,0x80004005,High,"C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\CmnClnt\ErrorInstances\25F56060\B0E39C1B-CDCD-492B-92CC-075571C45852.dat, C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\CmnClnt\ErrorInstances\25F56060\B0E39C1B-CDCD-492B-92CC-075571C45852.dat.tmp, C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\ErrorManagement\Queue\Incoming\SQ_{11FC7486-D69B-4480-8322-556BF73CFF59}\SQ_{F2F941E6-E6AE-4BCD-92D7-C37FF80AD7F4}.plist, C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\ErrorManagement\Queue\Incoming\SQ_{11FC7486-D69B-4480-8322-556BF73CFF59}\SQ_{5A013F76-5CC6-435A-AFB9-5B821A1EDFC9}.dlist"

Re: NIS 18.6.0.29 Will Not Open For Me Again

reese_anschultz — Wed, 20 Jul 2011 15:50:15 GMT

Yes and no. Unfortunately this particular error didn't have the information that I was hoping to find. If you can find an entry that doesn't have the 104,8504 part and provide it that would help.

P.S. Ooops, looks like we crossed messages. Your more recent message has what I was looking for. I'll research it a bit more and get back to you.

Re: NIS 18.6.0.29 Will Not Open For Me Again

GORPY1 — Wed, 20 Jul 2011 15:52:45 GMT

Hi reese did you see both of the errors I posted.....Thanks.......Gorpy1

Re: NIS 18.6.0.29 Will Not Open For Me Again

GORPY1 — Wed, 20 Jul 2011 15:59:36 GMT

Thanks reese I appreciate it..........Gorpy1

Re: NIS 18.6.0.29 Will Not Open For Me Again

reese_anschultz — Wed, 20 Jul 2011 17:04:45 GMT

I see both of the events that you provided in our system now. The first event is simply noting that you tried to launch the UI while there wasn't a tray icon. There wasn't a tray icon because the Service Framework crashed earlier. Unfortunately since you are on WinXP we don't have enough information to determine the source of the crash. The second event is a fairly minor issue with going into silent mode when a full screen application is detected. That issue has been researched and should be fixed in the 2012 products.

If you are still missing a tray icon I suggest that you reboot your system and see if the problem persists.

Re: NIS 18.6.0.29 Will Not Open For Me Again

GORPY1 — Wed, 20 Jul 2011 17:24:34 GMT

reese_anschultz wrote:
I see both of the events that you provided in our system now. The first event is simply noting that you tried to launch the UI while there wasn't a tray icon. There wasn't a tray icon because the Service Framework crashed earlier. Unfortunately since you are on WinXP we don't have enough information to determine the source of the crash. The second event is a fairly minor issue with going into silent mode when a full screen application is detected. That issue has been researched and should be fixed in the 2012 products.

If you are still missing a tray icon I suggest that you reboot your system and see if the problem persists.

Thanks reese....No today I have a tray icon and I'm hoping this event is an isolated one. Thanks for all your help...Gorpy1