topic Re: Transition from Internet Security trial version to Norton 360 in Norton Internet Security / Norton AntiVirus

Transition from Internet Security trial version to Norton 360

bhartig7 — Fri, 29 Jul 2011 01:55:23 GMT

I have a 2 year subscription for N360 and have used two installs. One of my PC's crashed and I had to replace it.

How do I deactivate the copy that was on the crashed PC.
How to I transition from the trial version of Internet Security to one of my existing N360 license.

I appreciate the help.

Thanks,

Brad

Re: Transition from Internet Security trial version to Norton 360

dickevans — Fri, 29 Jul 2011 02:09:20 GMT

bhartig7 wrote:
I have a 2 year subscription for N360 and have used two installs. One of my PC's crashed and I had to replace it.

How do I deactivate the copy that was on the crashed PC.
How to I transition from the trial version of Internet Security to one of my existing N360 license.
I appreciate the help.

Thanks,
Brad

Welcome Brad,

If the PC crashed and you can't do a control panel uninstall the best route is via the customer service chat feature. They should be able to get you up and running quickly.

There is no transition from NIS to 360. The process is to use the Norton Removal Tool and remove the trial version. Reboot and install 360. You should then be able to activate and register it using your existing key.

Hope this helps. Let us know, we'll leave a light on

Re: Transition from Internet Security trial version to Norton 360

bhartig7 — Fri, 29 Jul 2011 03:17:54 GMT

You guys are awesome!!! I have been trying to get support for my backups from a company called Memoe by Seagate and after 11 days of waiting they asked me for additional information. :(

Re: Transition from Internet Security trial version to Norton 360

dickevans — Fri, 29 Jul 2011 12:06:45 GMT

bhartig7 wrote:
You guys are awesome!!! I have been trying to get support for my backups from a company called Memoe by Seagate and after 11 days of waiting they asked me for additional information. :(

Thank you very much for the compliment. More importantly, we're happy you have the solutions you need and are a happy user.

Complete information is useful/necessary when you're trying to discover the source of many of the problems described here. Flying blind isn't a good option. Like some other professions my first rule is 'do no harm'.

Stay safe, visit often, we'll leave a light on:smileywink:

Re: Transition from Internet Security trial version to Norton 360

huwyngr — Fri, 29 Jul 2011 22:15:43 GMT

<< I have been trying to get support for my backups from a company called Memoe by Seagate and after 11 days of waiting they asked me for additional information. :( >>

Depending on what you are trying to find out you could try asking in our Tech Outpost forum here where users help out with their experience on computing problems not involving Norton products .......

But you are not alone judging by a dip in the Seagate Forums .......