topic Re: Can't stop notification pop-ups from appearing in Norton Internet Security / Norton AntiVirus

Can't stop notification pop-ups from appearing

mitchflorida — Wed, 14 Sep 2011 11:58:52 GMT

I have gone into settings and removed all of the various notifications and interruptions from Norton Anti Virus. I keep getting an annoying pop up that says the program has finished a scan and has found no problems.

I see this pop up at least twice a day, every day. How can I get rid of this notification? Which setting because there are several notification settings. Thanks!

(I did not have this problem with the 2011 version of NAV. It never interruped me with a scan notice.)

Re: Can't stop notification pop-ups from appearing

umaiselvi — Wed, 14 Sep 2011 12:10:51 GMT

Hi mitchflorida,

Please try this.

Settings--> Miscellaneous Settings --> Norton Task Notification. Turn off this option.

When this option is turned on, Norton Antivirus shows the notification to inform you about the background tasks that are running like Idle Time Scans, Automatic LiveUpdate, and Insight Optimizer.. When this option is turned off, Norton Antivirus does not notify you about any background tasks.

Turning off this option does not affect the execution of automatic background tasks in any way.

Thanks,

Umai

Re: Can't stop notification pop-ups from appearing

Juffe — Wed, 14 Sep 2011 12:44:18 GMT

"Settings--> Miscellaneous Settings --> Norton Task Notification. Turn off this option."

That doesn't help, still get those notifications. I think that is a bug.

Re: Can't stop notification pop-ups from appearing

senthilkumar — Wed, 14 Sep 2011 17:37:01 GMT

Hi,

You cannot disable all the popups, its by design , user should know the status e.g. idlescan complete

1.You can only delay the idle time tasks' start time to 30 minutes (tops). So you will get these popups only if you leave your PC for at minimum 30 minutes

Thanks,

Senthil

Re: Can't stop notification pop-ups from appearing

mitchflorida — Wed, 14 Sep 2011 19:36:54 GMT

I have to disagree with you. If I set my NAV for "No Notifications" it should give me no notifications or pop ups. I don't lke to be intterupted with meaningless messages that I have no threats found, three times a day.

I also bought this version 2012 of NAV because the previous version had absolutely no pop ups unless there was a problem or threat found.

I think this is a design flaw, and am less than satisfied with the answers given.

The other sugggestion given by Norton didn't work and didn't stop the pop-ups.

Re: Can't stop notification pop-ups from appearing

senthilkumar — Thu, 15 Sep 2011 03:22:22 GMT

Hi,

You canfind useful info here.

http://community.norton.com/t5/Norton-360/disable-Norton-Popups/m-p/234839#M32636

Hope this helps.

Thanks,

Senthil

Re: Can't stop notification pop-ups from appearing

mitchflorida — Thu, 15 Sep 2011 11:36:39 GMT

Is there anyone in authority at Norton Anti-Virus that can tell me how to get rid of the notification pop ups?

So far I have gotten two different answers from Symantic here, both contradicting themselves.

The previous version did not have the pop ups, and I don't want to disable the scan feature.

Thank you in advance.

Re: Can't stop notification pop-ups from appearing

senthilkumar — Thu, 15 Sep 2011 12:09:27 GMT

Hi,

Sorry. I misundersood. Some of the popups (which I mentioned below), I didn't find any settings to turnoff.

But we can use following settings to turn off notification for Idle time scans,Automatic LiveUpdate, and Insight Optimizer

Go to NIS main UI->General tab->Norton tasks-> Turn off Norton task notification using togggle button.

if this is not working then there might be a problem

I apologize for the confusion.

Thanks,

Senthil

Re: Can't stop notification pop-ups from appearing

Juffe — Thu, 15 Sep 2011 12:17:06 GMT

That is good that NIS/NAV give pop-up about unsafe items, restart computer etc even if the notifications would be taken off. But i still get those idle scan etc messages every time. So there is a problem.

Re: Can't stop notification pop-ups from appearing

mitchflorida — Thu, 15 Sep 2011 14:29:17 GMT

There seems be a problem as the scan notices keep appearing even though the "Norton Task Notification" is set to off.

Re: Can't stop notification pop-ups from appearing

LynnH — Fri, 16 Sep 2011 15:08:08 GMT

Thank you for reporting the issue. We will fix it in a future release of NIS and NAV.

Best Regards,

-Lynn

Re: Can't stop notification pop-ups from appearing

Atomic_Blast — Mon, 19 Sep 2011 16:33:30 GMT

Hi.

Have same problem under Windows XP, SP3.

FWIW

Atomic_Blast

Re: Can't stop notification pop-ups from appearing

aydin1954 — Wed, 09 Nov 2011 08:29:24 GMT

unfortunately this issue was not solved in the last update. Please fix it. Thanks.

Re: Can't stop notification pop-ups from appearing

LynnH — Wed, 09 Nov 2011 15:41:56 GMT

Hi Everyone,

I'm sorry for not being clearer. We have identified the issue and have a fix for it. However, the fix was not part of the latest release, but we are working to make it part of an upcomming major release. It may not make it in the next minor one as you saw with the latest release 19.2, but we're working hard to get this fixed for everyone. As soon as the major release come out, I will update this post to keep everyone informed.

Thank you for keeping this issue on our radar.

Best Regards,

-Lynn

Re: Can't stop notification pop-ups from appearing

Mr_Furious — Mon, 21 Nov 2011 16:23:09 GMT

When is this and the inablilty to use the Performance Flip feature on HD Monitrs going to be fixed? I have a very good system, but it's really annoying to have Norton pop up a Quick Scan window a couple of times a day.

Re: Can't stop notification pop-ups from appearing

mitchflorida — Tue, 22 Nov 2011 12:33:52 GMT

I reported this problem to Symantic over 10 weeks ago and still no response?

Whatever happened to good customer service? Why can't this issue be fixed, Norton?

Re: Can't stop notification pop-ups from appearing

Tony_Weiss — Tue, 22 Nov 2011 15:41:41 GMT

We have provided a few responses, the latest here, 2 posts above yours. Thanks.

Re: Can't stop notification pop-ups from appearing

vienna10 — Tue, 22 Nov 2011 16:53:46 GMT

Hear, hear, people should read all posts...........

Re: Can't stop notification pop-ups from appearing

Craig-123 — Wed, 30 Nov 2011 18:54:35 GMT

Dear Mr. Weiss,

Thank you for addressing this issue!

Using computers running under both XP3 and Vista, I have the same NIS-2012 problem with annoying scan notices --but also with pointless performance notices. I suggest a prominent central "Notices Console" (perhaps somewhat redundant to switches found elsewhere), where with a single click you can "OFF" all notices which do not constitute an actual threat.

Craig

Re: Can't stop notification pop-ups from appearing

lmacri — Wed, 30 Nov 2011 19:43:35 GMT

Hi Craig-123:

Welcome to the Norton forum.

Just in case you weren't aware, you can configure Performance Alerts for high CPU/Memory/Disk Usage/Handles in Settings | Miscellaneous Settings | Performance Monitoring | Performance Alerting. If you set Performance Alerting to Log Only, performance alerts will not pop up in your system tray but they will continue to be logged in your security history. You can also turn off performance alerts for specific software programs (e.g., resource-intensive computer games) at Settings | Miscellaneous Settings | Performance Monitoring | Program Exclusions.

I personally don't mind the Task Notifications and Performance Alerts, but there are many other users who find these "non-critical" notifications to be quite annoying. You should post your idea for a single switch in the Product Suggestions board since Symantec employees monitor that board quite closely.

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS