topic Re: Transfering subscription to other machines. in Norton Internet Security / Norton AntiVirus

Transfering subscription to other machines.

zipdogso — Sun, 31 Jul 2011 11:32:01 GMT

Purely as a favour to an ex-colleague I maintain the families Pc's on a basic level.

They have the 3 machines they are allowed on the subscription for internet Security 2011 which they upgraded to earlier this year.

At the time they took advantage of the reduced subscription for 3 years.

Now they tell me they are going to buy two new machines. disposing of one of the old machines and giving me their currrent top machine which I built for them 2 years back.

So I am anticipating a dilemma when they get their new machines.....because the 3 year subscription they have for the 3 machines they want to transfer to the 2 new ones !!

Can anyone tell me how to make this a painless transaction....I fear the worst.

Re: Transfering subscription to other machines.

Phil_D — Sun, 31 Jul 2011 12:07:23 GMT

Hello zipdogso and welcome!

Fear not! This is easy.

Uninstall NIS 2011 from the machines to be retired.

Install and activate NIS 2011 on the new machines using the same 3 year subscription key.

If during the process you receive a message that the allowable number of activations have been exceeded, simply contact Customer Support via Instant Online Chat at this link.

Explain to them about the replacement computer situation.

They are very good at dealing with account, subscription and activation issues.

Advise your 'clients' that the subscription will not reset back to 3 years, but will continue with the remaining time left.

That should be fairly painless!

Re: Transfering subscription to other machines.

huwyngr — Sun, 31 Jul 2011 17:01:38 GMT

zip,

Just for clarity == << Uninstall NIS 2011 from the machines to be retired. >> includes the one they are handing back to you so one of you needs to uninstall that one also or you end up with 4 activations, on my arithmatic!

Re: Transfering subscription to other machines.

zipdogso — Sun, 31 Jul 2011 21:49:33 GMT

The machine they give me doesnt come into it, I will delte the drive, start again on my subscription .....

Re: Transfering subscription to other machines.

huwyngr — Sun, 31 Jul 2011 22:52:54 GMT

I'm not clear who is going to do the uninstalling and reinstalling or whose email address is on the MyNortonAccount.

But the PC going back to you will show up on the MyNortonAccount that their 3 PC version is linked to? Is that with your email address or theirs?

If they uninstall it they (or whoever is going to speak to Customer Support to release the activations) can truthfully say to customer support "We uninstalled those two activations" which is the basis of them telling Custome Support that they want them released for reuse -- it's better than saying "The other guy will uninstall"

But it's entirely up to you especially if the activations are not logged in like that.

Re: Transfering subscription to other machines.

zipdogso — Mon, 01 Aug 2011 16:05:33 GMT

<<<<<<<<I'm not clear who is going to do the uninstalling and reinstalling or whose email address is on the MyNortonAccount.

But the PC going back to you will show up on the MyNortonAccount that their 3 PC version is linked to? Is that with your email address or theirs?

But it's entirely up to you especially if the activations are not logged in like that.>>>>>

With all due respect.....I am completely new here....I think you are rather complicating the issue unnecessarily.

They have 3 machines on the subsription now and will have 3 machines on the subscription at the end.

I need to uninstall norton from the the machine coming to me and the one being disposed off then install the 2 new machines and if I come up too many activations they can do the support online or by telephone to sort it out.

I then change the bits in the machine coming to me , including the hard drive then take it home and install windows, norton etc and add it to my subscription.

Job done.......I cant see where the 4 activations "in your arithmatic " or any other problems come in to it.

Sorry if some consider this post a bit bit brash and bolshy but i really annoys me when people try to complicate simple things.

Many thanks to the guy who solved it.....it is unlikely I'll be back for a while.....if ever.

Re: Transfering subscription to other machines.

huwyngr — Mon, 01 Aug 2011 21:09:02 GMT

Sorry if I've upset you.

Re: Transferring subscription to other machines.

DJescu — Mon, 19 Sep 2011 20:58:54 GMT

Heya,

Here's a question re NIS 2012 ... I have a 3 licenses package, and I've been with NIS since 2009 ....... back then I installed it on 3 computers ... Unfortunately I remember only 2 of them :smileyhappy:

On my Account profile it says I've used all my 3 licenses ... hmmm ...... presuming the third computer is not really important to me anymore (since I cannot even remember it :) ... how can I retrieve my third license and use it somewhere else?

Thanks!

Re: Transferring subscription to other machines.

huwyngr — Mon, 19 Sep 2011 21:46:38 GMT

All user feedback indicates the easiest and quickest way to deal with this is to contact the OnLine Customer Support via the CHAT route -- using the computer keyboard not the phone. They have the tools to amend the database if you tell them that computer is no longer in use by you.

To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.

You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

Please let us know how you get on ....

Re: Transfering subscription to other machines.

michaell — Mon, 19 Sep 2011 23:59:22 GMT

@zipdogso, Once you upgrade your ex-colleague to NIS 2012 you can use Norton Management. You will be able to transfer subscriptions, remove them, and do other basic management for them. It should help you out a lot and you will not need to contact customer support in the future when they buy new computer again.

Re: Transfering subscription to other machines.

Mitka — Tue, 20 Sep 2011 00:15:41 GMT

Hi michaell:

I think Norton Management needs a bit of promotion.

I'd like to suggest a sticky at the top of the forum.

Mitka

Re: Transfering subscription to other machines.

huwyngr — Tue, 20 Sep 2011 01:32:08 GMT

michaell.

Mitka is right about promoting Norton Management -- there doesn't seem to be any reference to it in NIS 2012 nor in MyNortonAccount, not even among the Help items in MNA.

I remember a popup about it during the upgrade but not exactly at a time when I wanted to do anything other than finish installing NIS itself ..... and I don't see any way to call it back. Am I missing something?

Is there a How it Works document anywhere.

Re: Transfering subscription to other machines.

michaell — Tue, 20 Sep 2011 02:23:48 GMT

There is the Norton Management site located here. There are help links on that site that explain it.

Re: Transfering subscription to other machines.

DJescu — Tue, 20 Sep 2011 06:12:09 GMT

Hey Michael,

As of now I understand chat is the key to cancel/remove/transfer licenses between my 3 computers.

Can't I also use Norton Management for the same thing?

Re: Transfering subscription to other machines.

michaell — Tue, 20 Sep 2011 06:29:33 GMT

DJescu wrote:

Hey Michael,

As of now I understand chat is the key to cancel/remove/transfer licenses between my 3 computers.

Can't I also use Norton Management for the same thing?

If you have NIS 2012 and Norton Management on all three, then you can use Norton Management.

Re: Transfering subscription to other machines.

huwyngr — Tue, 20 Sep 2011 14:52:47 GMT

michaell wrote:
There is the Norton Management site located here. There are help links on that site that explain it.

Thanks Michaell -- I see from its OnLine Help that it only manages 2012 or later NIS or NAV.

So even if you have some 2012's it can't also manage the 2011's from that installation?

If I have Computer A with NIS 2012 and Norton Management installed can I manage Computer B also with NIS 2012 on it withour Computer B having NM installed?

TIA

Re: Transfering subscription to other machines.

michaell — Tue, 20 Sep 2011 16:34:35 GMT

huwyngr wrote:

michaell wrote:

There is the Norton Management site located here. There are help links on that site that explain it.

Thanks Michaell -- I see from its OnLine Help that it only manages 2012 or later NIS or NAV.

So even if you have some 2012's it can't also manage the 2011's from that installation?

If I have Computer A with NIS 2012 and Norton Management installed can I manage Computer B also with NIS 2012 on it withour Computer B having NM installed?

TIA

You have to have the Norton Management Client installed on both machines in order for that to work. You only see machines that you have the Norton Management installed on when you log into Norton Management site.

Re: Transfering subscription to other machines.

huwyngr — Tue, 20 Sep 2011 17:12:09 GMT

Thanks Michaell -- Understood now.

Re: Transfering subscription to other machines.

Mitka — Wed, 21 Sep 2011 04:18:13 GMT

Thanks michaell. I forgot to post the link.

Mitka