topic Re: Come ON ! in Norton Internet Security / Norton AntiVirus

Come ON !

PortalTech — Sun, 02 Oct 2011 14:36:21 GMT

When will Norton Internet Security 2012 Identity Safe logins to websites be FIXED??

NIS 2011 worked fine with my websites but since upgrade to 2012 glitches to several websites are happening. Help me to understand how can version 2011 websites It logged into works fine but with 2012 the same website logs on in SPANISH?

Re: Come ON !

AllenM — Sun, 02 Oct 2011 17:08:48 GMT

PortalTech wrote:
When will Norton Internet Security 2012 Identity Safe logins to websites be FIXED??

NIS 2011 worked fine with my websites but since upgrade to 2012 glitches to several websites are happening. Help me to understand how can version 2011 websites It logged into works fine but with 2012 the same website logs on in SPANISH?

Hi PortalTech,

I saw your other thread that you are intending to fall back to NIS 2011 until the issues in 2012 are fixed but can you clarify what you are reporting here?

There are certainly ID safe problems with 2012, that is known but Spanish?? ID safe was somewhat redesigned in 2012 which I think explains some of the problems but I don't see how it can revert to a different language. Are you talking about username & passwords being filled in this way or some other online "card"? Username and password are what they are, no language conversion is possible.

Or are you saying that the ID safe menus and settings are in Spanish or something?

Have you double checked the preferred lanuage in IE or other browser is set correctly to the proper language?

Best wishes.

Allen

Re: Come ON !

PortalTech — Mon, 03 Oct 2011 11:38:06 GMT

Sorry for maybe not explaining clearly...But Norton logs in OK..but once logged in everything that's normally in english on the banks website gets translated into spanish. As I said before Norton Tech support seen this while remote controlling my PC. Somehow Norton Identity Safe is doing something with the websites setting to change it to spanish...there is an option on the login page of the website (a Button) that says espanol (spanish) if you want it to change to spanish...so I think somehow Identity safe is choosing that option without my knowledge due to some kind of bug.

Troubled website is: www.sccu.com <~~~if you go there you can see the Espanol button next to where you login

I also showed Norton tech support by turning OFF Identity safe and Manually logging in to the banks website everything worked fine IN ENGLISH. The tech checked my browser settings and my Operating system (Windows 7 64-bit) Language settings. We also tried it in Firefox. I am Tech savy and CompTIA A+ certified so I know pretty well about Computers. He also uninstalled Norton Internet Security 2012 and changed it back to 2011 and sure enough the website worked just fine. But I reinstalled my Operating system and reinstalled Norton Internet Security 2012 as I can not find 2011 anywhere.

One other thing is that I have Ubuntu on a totally different hard drive that I boot up with on occassion and I have LastPass password manager installed on my Firefox browser and it logs in fine to the website with no spanish issues.

Re: Come ON !

AllenM — Mon, 03 Oct 2011 13:57:20 GMT

Hi PortalTech,

Thanks very much for clarifying the issue. Did you report this site using the Identity Safe toolbar > Report Issue?

If you do want to fall back to NIS 2011 until these issues are worked out you can do so as follows.

Make note of your Product KEY from your Norton Account. The product key will work for NIS 2011 also.

Download NIS 2011 from here.

As a precaution make a fresh backup of your ID safe if you don't have a recent one already.

Disconnect from the Internet and uninstall NIS 2012. You may want to tell it not to remember your user settings and preferences.

Reboot your computer and install NIS 2011. Run live update repeatedly (reboot as requested) until no more updates are found.

Restore your ID safe data from backup.

You can keep an eye on the ID safe issue with 2012 or any other issues you are concerned about by subscribing to the following post.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Known-Issues-with-NIS-19-1/m-p/533014

To subscribe, hover your mouse over Topic Options in the upper left section of the browser and click on Subscribe. Check your user settings in your Norton Community profile to ensure you get email when an update is posted to a topic you have subscribed to. The following post explains where this is located.

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-Never-Miss-a-Reply-to-Your-Issue/m-p/254483/message-uid/254483#U254483

I'm hoping that the ID safe issues will be resolved soon. I know it is painful dealing with these issues.

Best wishes.

Allen

Re: Come ON !

huwyngr — Mon, 03 Oct 2011 15:08:02 GMT

PortalTech,

Weird indeed ...

Most websites I go to with language choices (not log in ones) have a button for each language or one button that toggles betweeen a choice if there are only two .... as I see is the case with your bank.

After fogging in can you could toggle back to the English if you want to? That way you could stay with NIS 2012 for its other features until this is sorted out.

Re: Come ON !

PortalTech — Mon, 03 Oct 2011 21:48:37 GMT

I thank you and appreciate you helping me, also I don't mean to be rude but I don't know you, so why should I trust a link that shows no page it just want's to download something...not knowing if this is somekind of Rogue program with a rootkit. Why wouldn't NIS 2011 still be somewhere on Nortons site?

Once again,

Thank you

Re: Come ON !

PortalTech — Mon, 03 Oct 2011 21:54:02 GMT

huwyngr wrote:
PortalTech,

Weird indeed ...

Most websites I go to with language choices (not log in ones) have a button for each language or one button that toggles betweeen a choice if there are only two .... as I see is the case with your bank.

After fogging in can you could toggle back to the English if you want to? That way you could stay with NIS 2012 for its other features until this is sorted out.

I know it is very wierd, and No I can't go back to toggle on the english button, only if I logged out again. We even tried to toggle on purposelly the Spanish button and then logging in to no avail. So it's definitely seems to be a Norton issue.

Re: Come ON !

delphinium — Mon, 03 Oct 2011 21:58:20 GMT

PortalTech:

Your helper is a guru. He is most unlikely to provide a download that was from anywhere but Norton, and in fact it is against the rules to put in a link for any download other than Norton.

Most of the downloads on the Norton website are connected to trials requiring a credit card. He is trying to make this as painless as possible for you.

If you go to your mynortonaccount are you still able to download 2011 from there or has it changed to 2012?

Re: Come ON !

PortalTech — Mon, 03 Oct 2011 22:15:56 GMT

delphinium wrote:
PortalTech:

Your helper is a guru. He is most unlikely to provide a download that was from anywhere but Norton, and in fact it is against the rules to put in a link for any download other than Norton.

Most of the downloads on the Norton website are connected to trials requiring a credit card. He is trying to make this as painless as possible for you.

If you go to your mynortonaccount are you still able to download 2011 from there or has it changed to 2012?

OK you just said he is "Most Unlikely" sounds like there is some doubt which I rather not take when dealing with Banking issue's. Oh and it's funny you said "in fact it is against the rules to put in a link for any download other than Norton" Hmm you really think a criminal is going to say... "Oh, Norton says not to do this"? Are you serious?

Anyway like I said I really appreciate all the help but what YOU are saying really sounds outrageous.

Re: Come ON !

AllenM — Mon, 03 Oct 2011 22:45:14 GMT

Hi portaltech

Though I applaud you being cautious I think you should be aware that Guru's are appointed by Symantec.

You will also find that my link is the standard download link used throughout the Norton Comminity.

Search for yourself.

Beyond that it is your choice whether to accept the help.

Since I am on my iPhone I cannot easily post the link but I'm are Delph would be happy to post the link from Symsntec explaining the various user levels like Guru.

Best wishes.
Allen

Re: Come ON !

huwyngr — Mon, 03 Oct 2011 23:15:11 GMT

Oh I'm sure it is a Norton situation but what I meant was as a workaround.

I could toggle on the Spanish language site but then I was not logged in.

Re: Come ON !

PortalTech — Mon, 03 Oct 2011 23:38:07 GMT

AllenM wrote:
Hi portaltech

Though I applaud you being cautious I think you should be aware that Guru's are appointed by Symantec.

You will also find that my link is the standard download link used throughout the Norton Comminity.

Search for yourself.

Beyond that it is your choice whether to accept the help.

Since I am on my iPhone I cannot easily post the link but I'm are Delph would be happy to post the link from Symsntec explaining the various user levels like Guru.

Best wishes.
Allen

I thank you. It's just that the other poster Delph made it sound even worst with his (although probably not purposely) naive comment. I try my best to keep my computer as safe from malicious content as one can, so I hope you understand.

Hey, is it usual for Norton Internet Security to have these issues at the beginning of a new version? I ask because I have had NIS since 2009 and never seen these problems, although I never came to these forums before (hence my lack of trust with the link you provided).

Re: Come ON !

PortalTech — Mon, 03 Oct 2011 23:41:58 GMT

huwyngr wrote:
Oh I'm sure it is a Norton situation but what I meant was as a workaround.

I could toggle on the Spanish language site but then I was not logged in.

You're right, but once logged in you don't have any button to toggle it to english or spanish.

The same way that Norton Identity Safe is able to press the login button with out us actually seeing it happen is what I suppose it's doing with the Spanish button.

Re: Come ON !

SendOfJive — Mon, 03 Oct 2011 23:49:29 GMT

Hi PortalTech,

I don't blame you for being cautious about a direct download link. In fact, we Gurus were the ones who helped to get the forum rules changed recently to prohibit links to any direct downloads from external sites, because of the risks involved. The link provided is the same one given by Tim Lopez, a Norton forum administrator in this post, and it is, in fact on the Norton.com site:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Is-this-allowed-would-it-work/m-p/333477/message-uid/333477/highlight/true#U333477

Re: Come ON !

PortalTech — Mon, 03 Oct 2011 23:54:41 GMT

Oh and by the way in case anyone was wondering...Norton tech support said he was going to report it to his manager...AND I also reported the site through the "Report issue" option in Identity Safe. According to this forum the website different issues has been going on for awhile. It's just makes me scratch my head that NIS 2011 Identity Safe did not have these issue so why minor changes to the New 2012 Identity Safe would effect websites that was working fine before.

It might sound cliche to say this but something really compels me to say: Spanish accent~~~>" Lucy... You got some splanning to do!" (Rick Ricardo from I Love Lucy in case your to young to know that.)

Re: Come ON !

michaell — Tue, 04 Oct 2011 00:10:52 GMT

Hello PortalTech, if you still want to reinstall NIS 2011 I can confirm that the link provided earlier is a Symantec site and will download NIS 2011. These are direct links to the the installer itself. You can download NIS 2011 here.

Re: Come ON !

PortalTech — Tue, 04 Oct 2011 01:11:52 GMT

michaell wrote:
Hello PortalTech, if you still want to reinstall NIS 2011 I can confirm that the link provided earlier is a Symantec site and will download NIS 2011. These are direct links to the the installer itself. You can download NIS 2011 here.

Thank you for confirming this for me. I have a question...if I back up my logins from 2012 it saves as a .dat file and Norton 2011 won't reconize it because 2011 backup their logins with .NPM extension .....so how to I do this?

Re: Come ON !

delphinium — Tue, 04 Oct 2011 02:15:02 GMT

It's the identical link! Geez! Are you sure that the folks in red aren't criminals as well?? Plus my comment was facetious not naive. :smileywink:

Re: Come ON !

PortalTech — Tue, 04 Oct 2011 02:18:42 GMT

delphinium wrote:
It's the identical link! Geez! Are you sure that the folks in red aren't criminals as well?? Plus my comment was facetious not naive. :smileywink:

Thanks NOW I don't trust him either!!!! :smileymad:

Re: Come ON !

huwyngr — Tue, 04 Oct 2011 02:28:39 GMT

I'd check but it's Monday Night Football and the Bucs are .....

Look at the URL when you are logged into the Spanish language version and then look at the URL when you toggle over to the English and see if there is a difference ( I know there is with some sites) and then put the English URL into your Identity Safe log in and see if that fixes it ......

I don't use the Identity Safe myself so I don't know if you can do that ..... but I can see it being the cause.