topic Re: Iphone update on laptop will not work since loading Norton in Norton Internet Security / Norton AntiVirus

Iphone update on laptop will not work since loading Norton

JohnLa — Thu, 06 Oct 2011 01:46:42 GMT

My daughter has an Iphone which has to be updated weekly. She uses her laptop to download the Iphone updates. Apparently the Norton Anitivirus that she downloaded two weeks ago will not allow the Iphone updates.

Is there something in the Norton program that has to be turned off to allow the Iphone updates to download? Or will she have to remove Norton, update the cell phone then reinstall Norton after the updates are complete?

Or will she need to purchase a different virus software?

Thanks for the help or suggestions.

Re: Iphone update on laptop will not work since loading Norton

delphinium — Thu, 06 Oct 2011 18:08:32 GMT

What is actually happening to the updates? If it is Norton Antivirus, there is no firewall. Is it Insight or auto-protect which is causing the issue? Is anything in quarantine or is it deleted?

Re: Iphone update on laptop will not work since loading Norton

SendOfJive — Thu, 06 Oct 2011 18:35:21 GMT

Hi JohnLa,

Have you tried Apple's iPhone Troubleshooting Assistant?:

http://www.apple.com/support/iphone/assistant/restore/

Re: Iphone update on laptop will not work since loading Norton

JohnLa — Thu, 06 Oct 2011 20:00:11 GMT

Thanks. I will give it a try.

I did call Apple and the tech support rep did not know why the iphone would not uploard and suggested that I find the "exceptions" tab or box in Norton and close or close it down. Otherwise it appears that we will have to uninstall, update the cell then reinstall Norton.

She has used Norton for years. This issue did not start until she downloaded a new Norton two weeks ago.

Re: Iphone update on laptop will not work since loading Norton

JohnLa — Thu, 06 Oct 2011 20:02:34 GMT

, I missed you input. I will visit her this weekend and will use all suggestions. Thanks!

Re: Iphone update on laptop will not work since loading Norton

delphinium — Thu, 06 Oct 2011 20:23:37 GMT

If you have trouble finding your thread when you return, just click on your user name at the top of the page, after signing in, and you will find all of your posts. Just click the one you want.

Re: Iphone update on laptop will not work since loading Norton

JohnLa — Thu, 06 Oct 2011 20:25:28 GMT

Thanks again.

Re: Iphone update on laptop will not work since loading Norton

JohnLa — Sat, 08 Oct 2011 21:09:27 GMT

Finally found the problem. Too much memory being used on the Iphone. Deleted some photos and music and it updated. Norton was not the problem. Thanks!

Re: Iphone update on laptop will not work since loading Norton

RichD — Sat, 08 Oct 2011 21:46:26 GMT

JohnLa wrote:
Finally found the problem. Too much memory being used on the Iphone. Deleted some photos and music and it updated. Norton was not the problem. Thanks!

Hi JohnLa,

It's good to hear that you found a solution to your iPhone problem. Could you mark this thread as being "Solved" so that others will know?

To do this, go to the message above (your 5th post) and click on the "Accept as Solution" button in the lower right-hand corner of the screen. This will allow other users with the same problem to easily find the solution that you identified .

Thanks,

RIchD