topic Re: Problems with live update in Norton Internet Security / Norton AntiVirus

Problems with live update

cjames8033 — Mon, 24 Oct 2011 00:36:14 GMT

Hello. A few minutes ago I ran a manual live update and it didn't complete some of the installs.

"Norton 2012 Mart Virus Definitions X64" and "Norton Activity Map Data" were the updates that failed to complete. I tried to use Norton Auto Fix but that didn't solve the problem. The error code that popped up was Error: 8929,223. I can still get pulse updates but these two items fail to install.

Anyone else having this problem?

Re: Problems with live update

Warden30 — Mon, 24 Oct 2011 00:43:16 GMT

I am having this problem too.

http://i35.photobucket.com/albums/d158/Cheatstopper/norton.png

Re: Problems with live update

GORPY1 — Mon, 24 Oct 2011 01:02:51 GMT

cjames8033 wrote:
Hello. A few minutes ago I ran a manual live update and it didn't complete some of the installs.

"Norton 2012 Mart Virus Definitions X64" and "Norton Activity Map Data" were the updates that failed to complete. I tried to use Norton Auto Fix but that didn't solve the problem. The error code that popped up was Error: 8920,223. I can still get pulse updates but these two items fail to install.

Anyone else having this problem?

I'm having the same problem with error code 8929,233 just got pulse updates.......Gorpy1

Re: Problems with live update

lkadlec — Mon, 24 Oct 2011 00:48:18 GMT

I'm having the same problem with Norton Internet Security 2011. When I haven't been on my machine in a little while I generally do a manual "Run Live Update." I just tried it about 20 minutes ago and pulse updates worked, but virus definitions and activity map data failed.

Live Update Error 8920-223 in NIS 2012 19.1.1.3

GORPY1 — Mon, 24 Oct 2011 01:36:55 GMT

Pulse updates comes through but Smart Virus Upsates and Activity Map Fail to update can this post be moved to other post about problem with Live updates Thanks..........Gorpy1

Re: Problems with live update

Atomic_Blast — Mon, 24 Oct 2011 00:55:23 GMT

Hi:

NIS 2012 on XP, SP3 and Win 7, SP1.

Live update: Virus Definitions and Map Data failed to complete.

No error code associated with the failure. Live Update in Security History shows "Completed."

Could be that the Live Update Server might be having a problem, will try again in AM.

Atomic_Blast :)

Re: Problems with live update

lkadlec — Mon, 24 Oct 2011 01:05:12 GMT

So I tried clicking on "tech support," which runs one click support, which then does a scan and eventually gives me teh 8920,23 error. When I click to launch the Support Web Site, I get instructions for manually downloading and installing updates and a link to the page where they are found. I did the manual update, got a message that it was successful, and then tried "Run Live Update" again. This time 2 out of 3 updates were successful, and the only thing that failed was the Norton Activity Map Data. Perhaps there's an issue with it and/or the servers?

Re: Problems with live update

GORPY1 — Mon, 24 Oct 2011 01:09:41 GMT

Norton Internet Security
19.1.1.3
Error: 8920, 223
Microsoft Windows XP
2600.xpsp_sp3_gdr.101209-1647
Norton Autofix Results: 0 item(s)

Re: Live Update Error 8920-223 in NIS 2012 19.1.1.3

GORPY1 — Mon, 24 Oct 2011 02:07:17 GMT

Not sure what to do Began to download (manually) from DEFINITION UPDATES link got about 1/4 of the way I hit Save Not Run then cancelled since it was taking so long and it stopped, Then when I ran Live Update Smart Definitions succesfully updated todays..........So I'm not sure if I have them or not Now only Activity map not Updatin,,,,,,Any Advice.......Gorpy1

Re: Live Update Error 8920-223 in NIS 2012 19.1.1.3

Tony_Weiss — Mon, 24 Oct 2011 02:29:30 GMT

Hi everyone, thanks for reporting this issue to us. We're looking into the problem and should have it resolved shortly. Thanks again for your help.

Live Update Failing

royabrahamm — Mon, 24 Oct 2011 02:32:34 GMT

Live Update is Failing on NIS 2012 - This is the second time in less than 2-3 weeks that this is happening (LU failing) - the first time the problem got solved automatically on the next day

This time Smart Virus Def x64 and Activity Data Fail

Re: Live Update Error 8920-223 in NIS 2012 19.1.1.3

GORPY1 — Mon, 24 Oct 2011 02:34:03 GMT

Thanks Tony.....Gorpy1

Re: Live Update Error 8920-223 in NIS 2012 19.1.1.3

smithy — Mon, 24 Oct 2011 02:40:01 GMT

Same issue here just thought i would put a pretty picture in.

Started having the issue yesterday with one pc which did not download the Smart Virus Definitions Update with LiveUpdate tried several times and also with the AutoUpdate but did not get it where as the other pc yesterday was fine and did the Smart Virus Defintions Update without a problem and then today i get this error message.

Anyway thanks Norton i am sure the issue will be fixed soon.

And thankyou for the great Norton NIS 2012 Community Forum would be lost without it.

Cheers

Re: Problems with live update

joanningram — Mon, 24 Oct 2011 02:45:56 GMT

i am haveing the same problem whith live update how do you fix it

Re: Problems with live update

smithy — Mon, 24 Oct 2011 02:48:52 GMT

Hi joanningram

Symantec are working on the issue now and will fix soon

Cheers

Re: Problems with live update

Morten79 — Mon, 24 Oct 2011 03:03:07 GMT

A workaround is too download the Intelligent Updater:

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95

I executed this file and readed the log file and all updates seems too be done on my PC for today.

Btw this issue is very similar too what happened in mid march

http://community.norton.com/t5/Norton-Internet-Security-Norton/LiveUpdate-Error-8920-223/td-p/412734

I still remember this issue I was very worrid, but this time I known it's not related too a PC issue and it's also very nice too hear that I'm not the only one having this issue.

Why does this always happened two-three times a year?

Re: Problems with live update

royabrahamm — Mon, 24 Oct 2011 02:58:55 GMT

Re: Problems with live update

avjohnnie — Mon, 24 Oct 2011 03:04:48 GMT

NIS2012 19.1.1.3

FWIW: Same thing happens if you've set it to use full definitions...

Regards,

John Burns

Software Research

Re: Problems with live update

leakyhandle — Mon, 24 Oct 2011 03:06:12 GMT

Anyone needs Live Update logs? i have attached the logs for this particular failure session

Win7 HP x64 ENG

NIS 2011 18.6.0.29

Re: Problems with live update

connellltusm — Mon, 24 Oct 2011 03:10:41 GMT

Does anyone have any idea when this will be fixed? we ought to get extensions to our subscriptions.