topic Re: NIS 2012 Error 8506 422 and now 8502 422 in Norton Internet Security / Norton AntiVirus

NIS 2012 Error 8506 422 and now 8502 422

LX3 — Wed, 02 Nov 2011 11:00:01 GMT

OK...

I havent made any changes on my PC and yet Norton Internet security 2012 has begun acting wierd and keeps checking for a fix as it says its encountered an error , first it was Error 8502 422 and now 8506 422 . It cant find a fix either so im stuck .

Thanks.

XP SP3.

Re: NIS 2012 Error 8506 422 and now 8502 422

Phil_D — Wed, 02 Nov 2011 12:17:40 GMT

Hello LX3,

I don't know what may have caused the issue, but unfortunately according to this KB the remedy is to use the Norton Removal Tool to uninstall your product and then reinstall it.

Before doing so, be sure you have saved your Identity Safe Data either by moving it to your Online Vault or exporting the data to a convenient location on your computer.

Once the Norton Removal Tool has run, you should be prompted to reinstall NIS 2012.

If not, you can download and save NIS 2012 from this link OR

You also have the option to download the latest (2012 version) from within your Norton Account. Using this method, your product key will be associated with your installation and will not have to be manually entered.

Let us know how things go.

Re: NIS 2012 Error 8506 422 and now 8502 422

LX3 — Wed, 02 Nov 2011 12:33:25 GMT

Hello,

Thanks but i cant use the Norton uninstall tool as its MSI removal completely destroys my Roxio creator 2009 !! I have reported this before but nothing was ever done about it. Thanks.

Re: NIS 2012 Error 8506 422 and now 8502 422

Phil_D — Wed, 02 Nov 2011 12:51:13 GMT

When was the last time you used the NRT?

I am aware of the problem that had occurred with Roxio previously - I encountered it myself.

However, the tool has since been updated and when I tested it, it did not affect my Roxio product.

[edit:] I just checked my records and the current NRT version 2012.0.0.19 was released on June 22, 2011. This is the version that I tested and it had no effect on various Roxio versions up through DE 10.3

Re: NIS 2012 Error 8506 422 and now 8502 422

LX3 — Wed, 02 Nov 2011 14:30:33 GMT

Hi,

the latest NIS Removal tool corrupted my Roxio cine Player , Just tested about a hour ago , a quick reinstall of Cine player fixed it. but the problems still there as before i guarantee it. !!

Link: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080828154508EN_EndUserProfile_en_us&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

Anyway have renistalled NIS 2012 and will see how it goes. Thanks.

Re: NIS 2012 Error 8506 422 and now 8502 422

Phil_D — Wed, 02 Nov 2011 16:19:47 GMT

I am sorry to hear about the Roxio issue using the current NRT.

I will make sure the proper folks at Symantec are advised of the problem.

Any chance you could provide the full name and version number of the Roxio program?

Thanks!

Re: NIS 2012 Error 8506 422 and now 8502 422

Phil_D — Wed, 02 Nov 2011 17:26:16 GMT

Hi LX3,

Is there any chance you have the SymNRT logs in your %temp% folder?

If so, perhaps you could send them to me via Private Message and I will forward them to Symantec. They may help in tracking the issue with your version of Roxio and the NRT.

Re: NIS 2012 Error 8506 422 and now 8502 422

LX3 — Wed, 02 Nov 2011 18:56:01 GMT

Phil_D wrote:
Hi LX3,

Is there any chance you have the SymNRT logs in your %temp% folder?

If so, perhaps you could send them to me via Private Message and I will forward them to Symantec. They may help in tracking the issue with your version of Roxio and the NRT.

Hi Phil_D
After the first failed attempt i restored from my latest Acronis true image and removed NIS 2012 with the NIS tool then reinstalled Cine Player and NIS 2012 so there wont be any info in those logs at all. Sorry about that.
But so far so good (fingers crossed)