topic Re: Identity Safe Suddenly Not Displaying in IE9 in Norton Internet Security / Norton AntiVirus

Identity Safe Suddenly Not Displaying in IE9

AtaraC — Fri, 11 Nov 2011 17:42:15 GMT

Hello. I am on OS Windows 7 and IE 9. I have run live update and I am up to date. Also, my computer is completely up to date with all Windows updates. The Identity Safe feature is turned on. I have just backed up my current logins so those are safe. I really miss this feature. Can you please help?

Thank you!

Atara

Re: Identity Safe Suddenly Not Displaying in IE9

senthilkumar — Fri, 11 Nov 2011 19:56:17 GMT

Hi AtaraC,

Welcome to Norton Community,

Cau you try following options,

In IE9 -> Menu -> go to Tools-> Manage addons and check Norton Tool bar, Norton Vulnerability Protection,Norton Identity Protection addons or enabled or not? If not enable all the norton addons and check IE9 shows tool bar or not.

Or you can do it in another way to enable Norton toolbar. In IE9-> Menu->go to view and check Norton toolbar is enable with tickmark or not? If not enable norton toolbar and check the behavior

Hope this helps,

Thanks,

Senthil.

Re: Identity Safe Suddenly Not Displaying in IE9

bjm_ — Fri, 11 Nov 2011 19:58:48 GMT

Um, any chance you accidentally opened IE9 64bit

IE9 64bit does not support the Norton Tool Bar (ID Safe)

IE9 32bit is preferred browser with Norton products.

Re: Identity Safe Suddenly Not Displaying in IE9

senthilkumar — Fri, 11 Nov 2011 20:17:10 GMT

Good catch bjm.

AtaraC,

If you have 64Bit OS,it will have both 32 bit and 64 bit IE verions and the default version is 32 bit IE. If you open IE from desktop or status bar, it will open 32 bit version by default. As of now, 64 bit IE is not supported by Norton. Please check if Norton Toolbar is working fine in 32 bit IE.

To check the version of IE, hit ALT+H+A If it's the 64bit version, this screen will display "64bit Edition

If you have problem with 32bit IE, then try the options which is mentioned in my previous post

Thanks,

Senthil

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sat, 12 Nov 2011 04:52:18 GMT

Did this. Norton is enabled.I have toggled the toolbar on and off several times, rebooted my machine. Even when I open the Norton client on my desktop and go to settings, it shows that Identity Safe is On.

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sat, 12 Nov 2011 04:54:03 GMT

I tried your suggestion, "To check the version of IE, hit ALT+H+A If it's the 64bit version, this screen will display "64bit Edition". the 64 Bit Editiion does not display so I am assuming that it it the 32-bit.

Re: Identity Safe Suddenly Not Displaying in IE9

Phil_D — Sat, 12 Nov 2011 05:17:33 GMT

Hello AtaraC,

I'm sorry to hear of your problem.

Please open IE9 and go to Tools > Internet Options > Advanced tab.

Under Browsing, scroll to Enable third-party browser extensions. Be sure it is checked. (Apply, OK)

Close and then reopen IE9.

Let us know if that helps.

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sat, 12 Nov 2011 19:25:14 GMT

The Third Party Browser Extensions is enabled. Thank you so much for your help. The Id Safe has not displayed since I updated my computer with the latest Windows updates. I also had some recent updates to my Sony Vaio including a BIOS update. Since then, even though the Identity Safe is enabled, it no longer appears on my toolbar. :smileysad:

Re: Identity Safe Suddenly Not Displaying in IE9

dickevans — Sat, 12 Nov 2011 20:14:00 GMT

AtaraC wrote:
The Third Party Browser Extensions is enabled. Thank you so much for your help. The Id Safe has not displayed since I updated my computer with the latest Windows updates. I also had some recent updates to my Sony Vaio including a BIOS update. Since then, even though the Identity Safe is enabled, it no longer appears on my toolbar. :smileysad:

Hi,

Try the following: Run live update until it tells you that all updates have been downloaded and installed. Reboot and run live update again. It should tell you that all updates have been downloaded and installed. If not please continue the cycle until the first run of live update after a reboot tells you that all updates have been downloaded and installed.

If this doesn't solve the problem pleasse post back and will go for a bigger hammer:smileywink:

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sun, 13 Nov 2011 19:48:11 GMT

It's time for the bigger hammer. When I first noticed the issue I ran Live Update. I just ran it again several times and loaded the updates. I now get the message through Live Update that everything is up-to-date. What next?

Re: Identity Safe Suddenly Not Displaying in IE9

dickevans — Sun, 13 Nov 2011 19:55:00 GMT

Hi,

I will assume that you have done at least a couple of reboots during the process. So now it may be time to look at your IE settings. Up in the right hand corner of the screen the little gear > manage add-ons > tool bard and extensions. Are the Norton ones enabled?

Stay well and surf safe

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sun, 13 Nov 2011 20:18:20 GMT

Yes. All updates applied, Norton toolbar is enabled. I see the Norton Save Search and Safe Web but no Identity Safe like I used to have. Even on the Norton Settings the Identity Safe is turned On. I have toggled that as well, rebooted so many times. I attempted to attach four screen sc**bleep**s of both IE and Norton setups showing Norton and Identitiy Safe are all enabled. However, I was upable to post the attachment. Your help is much appreciated.

Atara

Re: Identity Safe Suddenly Not Displaying in IE9

dickevans — Sun, 13 Nov 2011 20:20:46 GMT

Are you by chance running the x64 version of IE? Norton doesn't support that version. Switch to the x32 version and all should be well.

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sun, 13 Nov 2011 20:24:51 GMT

I was told in a previous post that if I were running 64-bit, it would display on the About screen where the version of IE is listed. I don't see 64-bit on this screen so I assume I am not running 64-bit. I am perplexed.

Re: Identity Safe Suddenly Not Displaying in IE9

mikedov — Sun, 13 Nov 2011 20:41:08 GMT

When you open the about screen, do you see the phrase "64-bit Edition" next to the version name?

If so, you are using the 64 bit. If not, you are using the 32 bit.

Also, 64 bit tasks does not have "*32" next to their name in the processes tab in Windows Task Manager.

Also, the 64 bit edition cannot be set as the default. If you launched Internet Explorer from the start menu, chances are that it is the 32 bit edition (64 bit edition can only be launched from the icon labled "Internet Explorer (64-bit)."

Edit: If you right click in the blank area just above the URL bar, a menu will pop up. Is "Norton Toolbar" checked?

Edit: Rereading the thread, I noticed you said that Norton Safe Web appears. Does that mean the toolbar is visible, just not IdentitySafe icon? Can you post a screenshot of the problem and upload it to the forum using the instructions provided by Yaso_Kuuhl: http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/254415

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sun, 13 Nov 2011 20:40:54 GMT

Thanks. I do not see 64-bit in the about screen. I also did a comparison by opening 64-bit manually through the Start menu. It is different than the IE I normally open which does not have the 64-bit after the title in the Start menu. I am definately running 32-bit. I also just had a Java update I was prompted to install. Could this be an issue?

Re: Identity Safe Suddenly Not Displaying in IE9

mikedov — Sun, 13 Nov 2011 20:54:12 GMT

AtaraC wrote:
Thanks. I do not see 64-bit in the about screen. I also did a comparison by opening 64-bit manually through the Start menu. It is different than the IE I normally open which does not have the 64-bit after the title in the Start menu. I am definitely running 32-bit. I also just had a Java update I was prompted to install. Could this be an issue?

Doubt not. I updated my Java to the latest version and there isn't any problems. Worse of worse, you may need a reinstall of the Norton program to fix the anomaly. Only do so as a last resort if nothing else works. Use the instruction provided by lmacri for the clean reinstall http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-2012-Optimization-function-will-not-stop-quot-running-quot/m-p/582914/message-uid/582914/highlight/true#U582914

I will copy and paste the instruction here (with some modification) for your convience:

You can see how the Norton Removal Tool works here in this video. If you use Identity Safe, the Norton Removal Tool should prompt you to save your Identity Safe data, but you should back up your data before running the Norton Removal Tool just to be safe. Also note that the Norton Removal Tool removes all Norton products from your computer, so please post back if you have Norton Utilities or any other Norton Symantec products installed on your PC. (like Norton Ghost for example)

Backup your Identity Safe data (Settings | Web Settings | Identity Safe | Backup Identity Safe Data | Configure)
Download the latest NIS offline installer (download here if you want NIS 2012; here for NIS 2011)
Download Norton Removal Tool here (for most NIS installations, choose the link I have a Norton 2006/2007/2008/2009/2010/2011/2012 product) and print or save a copy of the instructions on the NRT download page if you wish. Please consider the environment before printing. It may also save you ink by not printing.
Record your product activation key. Instructions are on the Norton Removal Tool download page, but you can also click the Account link in the NIS main window or log in at www.mynortonaccount.com to view your product key. Or else, go to My Document (named "Documents" in Windows 7) and then browse to the folder labled Symantec. There should be a single text file inside with your keys. Copy the file to your desktop by holding down the "ctrl key" and dragging the file there.
Disconnect from the Internet
Uninstall NIS from the Windows Control Panel (e.g., Add/Remove Programs for XP; Programs and Features for Vista) and re-boot
Run the Norton Removal Tool and re-boot (repeat 2-3 times with a re-boot between each clean with the NRT)
Go to C:\ProgramData and delete these folders: Norton and NortonInstaller. DO NOT DELETE ANYTHING ELSE as doing so may corrupt your programs or render your PC unusable!!!
Install NIS
Reconnect to the Internet
Activate NIS with your product activation key
Run LiveUpdate, re-boot, and continue to run LiveUpdate and re-boot until you get no new updates
Restore your Identity Safe data.

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sun, 13 Nov 2011 20:48:27 GMT

Here is a screenshot of my toolbar.

Re: Identity Safe Suddenly Not Displaying in IE9

mikedov — Sun, 13 Nov 2011 20:52:29 GMT

I'm waiting for your screenshot to get approved. Did you check to see if "Norton toolbar" is checked?

Re: Identity Safe Suddenly Not Displaying in IE9

AtaraC — Sun, 13 Nov 2011 21:18:34 GMT

Thanks, Mike. I uninstalled Norton and then re-installed it. I had previously backed up my Identity Safe data. Once I re-installed Norton, I recovered my backed up data. I now get Identity Safe with all my previous data. Thank you soooooooooooooo much!!! Also, thanks everyone else for all your suggestions!!!