topic Re: NIS2012 crashing with changes in firewall in Norton Internet Security / Norton AntiVirus

NIS2012 crashing with changes in firewall

jmason — Fri, 18 Nov 2011 11:58:59 GMT

I am using Windows 7 Home Premium x64 with NIS2012. I notice only today that my NIS2012 crashes every time I try to change the Access of program entries under Program Control in the firewall. I have lots of program entries in the firewall list already. If I remove an old entry, no problem. If I add a new program entry and edit its Access or edit the Access of an existing program entry, the NIS2012 crashes. By crashing, I mean the firewall page greys out and Windows pops this message about closing the problem software. The NIS icon disappears from the tray. A red Norton repair window pops up, and I can see it trying to fix the problem to no avail. At this point, I have to reboot the system to be able to activate NIS2012 again. I used the NIS icon to check for new version. The Norton Update Center says I have the latest. My Metered Broadband Mode is always set to OFF, so I think my NIS2012 ought to be updated all the time. What can I do to fix this problem? Please help.

Re: NIS2012 crashing with changes in firewall

RameezRaja — Fri, 18 Nov 2011 13:12:13 GMT

Try to Uninstall Norton Using NRT (www.norton.com/nrt)Before Uninstalling Norton Please Back up Your Identity Safe Data

Go To Settings->Web Settings->Identity Safe->Export Data and Back up the Data and Please do Run Check Disk

Re: NIS2012 crashing with changes in firewall

jmason — Fri, 18 Nov 2011 15:04:21 GMT

I reinstalled NIS2012. So far, new program entries and editing of their access do not cause the NIS2012 to crash. But then, the firewall list is almost empty at this time, and I have to re-enter the programs. I wonder if an existing glitch will produce the same problem again, or there was just a corrupt file in my old setup. Guess I will find out in time.

Re: NIS2012 crashing with changes in firewall

RameezRaja — Fri, 18 Nov 2011 22:17:17 GMT

After Reinstalling the product You can Create New Rules in Smart Firewall Please let me Know if there is any Change

Re: NIS2012 crashing with changes in firewall

jmason — Sat, 19 Nov 2011 00:27:58 GMT

Thanks for helping.

Re: NIS2012 crashing with changes in firewall

jmason — Tue, 29 Nov 2011 01:45:13 GMT

NOT SOLVED. NOT SOLVED. NOT SOLVED.

Just 10 days after I REINSTALLED the NIS, it's happening AGAIN!

Is there a limit to the number of entries in the firewall listing?

I suppose I have to REINSTALL this THING again?

This is getting to be a BIG BIG PAIN.

Re: NIS2012 crashing with changes in firewall

SendOfJive — Tue, 29 Nov 2011 01:56:51 GMT

Hi jmason,

Are you allowing Norton to create the program entries in Automatic Program Control mode and then modifying the entries?

Re: NIS2012 crashing with changes in firewall

mikedov — Tue, 29 Nov 2011 02:04:57 GMT

Also did you wait without clicking anything after saving the rule? Sometimes, Windows will think the program is not responding and try to end it when in fact the program is simply busy. Don't click anything after you press save.

Re: NIS2012 crashing with changes in firewall

jmason — Tue, 29 Nov 2011 03:14:16 GMT

SendofJive:

Yes, but I also manually add entries.

Re: NIS2012 crashing with changes in firewall

jmason — Tue, 29 Nov 2011 03:18:08 GMT

mikedov:

Yes, I waited.

No, I don't click on anything before NIS goes back to the firewall listing page, of course. Everything has to wait for the main security program.

Re: NIS2012 crashing with changes in firewall

jmason — Tue, 29 Nov 2011 03:24:16 GMT

I hated Norton/Symantec products before because they always gave me headaches. I changed my mind only when my friend introduced me to NIS 2010, then 2011. Both performed flawlessly in my system for two years. I have been doing the same things all these times.

Now, it seems this NIS 2012 will change my mind again - even before 2012 starts. :smileymad:

Re: NIS2012 crashing with changes in firewall

twixt — Tue, 29 Nov 2011 05:37:52 GMT

jmason wrote:
I hated Norton/Symantec products before because they always gave me headaches. I changed my mind only when my friend introduced me to NIS 2010, then 2011. Both performed flawlessly in my system for two years. I have been doing the same things all these times.

Now, it seems this NIS 2012 will change my mind again - even before 2012 starts. :smileymad:

Hi, jmason. If NIS 2011 was working flawlessly for you, one of your options is to simply revert to that version while the teething problems with the release of NIS 2012 get sorted out.

It's not as if NIS 2011 is broken. Yes, NIS 2012 is more secure than NIS 2011. Yes, NIS 2012 has a bunch of features that you may consider desirable. But is the functionality and workability of NIS 2011 actually insufficient for your needs? Some people here who have problems with NIS 2012 have reverted to NIS 2011 and are working happily while waiting for Symantec to announce that the bug that laid them low has been fixed.

One of the nice things about NIS - the purchase of a product key or the renewal of a product key simply extends the end-date for that product key in the Norton Subscription Database. Thusly, you can install and use any version of the product in that product range (which for you is NIS 2010, NIS 2011 & NIS 2012). You can upgrade or downgrade to a different version in that range - and your product key is still valid.

However, the thing you have to be wary of in versions of NIS prior to NIS 2012 - is that removal/reinstallation across versions may increase your installed product count to a larger number of installations than are actually running on your machine.

Thusly, it is prudent - before experimenting - to:

1. Log into your Norton Account

2. Check your existing NIS install count against your Product Key

3. Verify the existing install count is valid

4. Contact Symantec Support if it is not.

Then do the experiment of uninstalling NIS 2012 and reinstalling NIS 2011. Get the latest installer - with all the latest bugfixes as well as a much later version of NIS 2011 than is installed from a NIS 2011 CD - from the following URL:

http://www.norton.com/nis11

If this solves your problem and you are happy with the result, then repeat the four numbered steps above - and wait until a new release of NIS 2012 is announced.

Note: Symantec recently updated NIS 2012 from the 19.1-series to the 19.2-series. Symantec have also stated that a major revision is in development - which may be your "magic bullet". Thus, IMO it is perfectly reasonable for you to stay with NIS 2011 until such time as NIS 2012 will actually run stably on your system.

Hope this helps.

Re: NIS2012 crashing with changes in firewall

jmason — Tue, 29 Nov 2011 06:56:02 GMT

twixt:

Thank you very much for sharing your thoughts and advice.

I was thinking about going back to NIS 2011 when NIS 2012 crashed the last time, but somehow I got the impression that the latter should provide better security because of the new types and methods of malware coming out. Also, I "feel" the NIS 2012 is relatively "more thorough." For example, it runs quick scan every time there is an update, and from the looks of it, I seem to be getting updates relatively more times a day. More so, probably, because my Metered Broadband Mode is set to off. At first, I found the frequent scannings quite annoying and resource-draining, but then I thought, well, that's the idea of a security setup.

I am going to give the NIS 2012 another shot. If it repeats the same problem in the future, I will either go back to NIS 2011 or simply dump it for another package. There's no sense in wasting my TIME to keep fixing a broken (in my case) software that's supposed to support user productivity.

Re: NIS2012 crashing with changes in firewall

SendOfJive — Tue, 29 Nov 2011 07:47:21 GMT

Hi jmason,

Be aware before reverting back to NIS 2011 that the Identity Safe backup file format used in NIS 2012 (DAT) is not backwards compatible with NIS 2011 (NPM). If you go back, the only way you will be able to restore your Identity Safe contents will be to use a .NPM file that was created and saved before you installed NIS 2012. Just FYI.

Re: NIS2012 crashing with changes in firewall

dbrisendine — Tue, 29 Nov 2011 07:57:18 GMT

Could not just export and import a CSV file?

Re: NIS2012 crashing with changes in firewall

SendOfJive — Tue, 29 Nov 2011 08:20:51 GMT

dbrisendine wrote:
Could not just export and import a CSV file?

Unfortunately, no. NIS 2012 will restore from a CSV, a DAT or even an NPM file, but NIS 2011 will only restore from a NPM backup (even though it can also export as a CSV).

Re: NIS2012 crashing with changes in firewall

jmason — Tue, 29 Nov 2011 10:11:46 GMT

SendOfJive:

Uhh... I am not aware that I am using Identity Safe in all the NIS versions (haven't bothered setting anything under the category), but I will remember your advice. Thanks.

Re: NIS2012 crashing with changes in firewall

SendOfJive — Tue, 29 Nov 2011 18:51:56 GMT

If you don't use Identity Safe, then you can disregard my post. Unfortunately, there have been a couple of users who lost a lot of stored logins when reverting back to NIS 2011, because they were not able to make a backup in NIS 2012 that could be restored to NIS 2011.

Re: NIS2012 crashing with changes in firewall

jmason — Sat, 03 Dec 2011 12:07:27 GMT

How shall I put it? It happened AGAIN. Somehow, I am not surprised. I believe some of you, who follow the thread, aren't surprised that it happened AGAIN, too, because nothing had been done to actually debug or fix this THING with me. I am back to NIS 2011, and manually re-entering and editing the 120+ entries to the firewall listing, all the while fuming over my experiences and the waste of TIME. I will not recommend this THING to people who ask for my advice. The software companies can continue to produce fixes and excuses but, to my mind, customers should not be relegated as beta testers or guinea pigs. I have two sealed packages of NIS 2011 on my desk that I had planned to give away as gifts this year end. I will probably still give them away, but I will also tell my friends, acquaintances, and people I am in touch with in the ICT industry about my bad experiences with NIS 2012. Right now, I have only great disdain for this piece of xxxx.

Re: NIS2012 crashing with changes in firewall

graemeg — Tue, 13 Dec 2011 17:40:23 GMT

when will this bug be fixed? i dont want to have to uninstall and then reinstall?

thanks

graeme