topic Re: NIS 2010 reminder emails in Norton Internet Security / Norton AntiVirus

NIS 2010 reminder emails

ronwel — Tue, 29 Nov 2011 14:15:23 GMT

Hello,

Just wondering if anyone else has this issue.

A few weeks before my NIS 2010 subsription was about to expire I went online and renewed it for another year. I checked and NIS shows that I have 365 days left of subsription service. I also went online and checked and "My Nortons" shows that my subscription is up to date.

A couple of weeks ago I got an email stating that my subscription had expired and that I had to renew it. I checked again...NIS shows that I have 350 days left, and I was able to update the lated virus definitions. I also checked "My Nortons" and it shows that my subscription is up to date.

Today (4 weeks after I renewed) I got another reminder email:

'You need to be aware that your subscription to Norton™ Internet Security has expired. "

I checked again....NIS shows 340 days of protection...and "My Nortons" shows:

Product Name: Norton Internet Security

Expiration Date: Oct 31, 2012

Registration Date: Oct 10, 2010

Can I ignore the reminder emails....or have I missed something?

Thanks....

Re: NIS 2010 reminder emails

lmacri — Tue, 29 Nov 2011 17:34:56 GMT

Hi ronwel:

Welcome to the Norton community.

Does your subscription status on your main NIS window match the days remaining when you log into your Norton Account? If not, try selecting Support | Subscription Status and see if that synchs the subscription on your local computer with your account on the Symantec servers.

In rare cases, the subscription doesn't synch properly if the date and/or time on your PC is wrong, so right-click on the time in your system tray (Windows taskbar) and select Adjust Date/Time to confirm this setting is correct.

If that doesn't help I'd suggest contacting Symantec Customer Support directly - you'll get the fastest response with the Live Chat option here - and see if they can straighten this out for you.

------------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Re: NIS 2010 reminder emails

ronwel — Tue, 29 Nov 2011 17:36:32 GMT

Hi,

Yes...both show the same days remaining. I tried re-syncing as well, as the main screen of NIS did not immediately show an updated days remaining. Once I synced...the days remaining was corrected to 365.

Re: NIS 2010 reminder emails

SUBASH_PRABU — Tue, 29 Nov 2011 18:16:55 GMT

Hi,

In your Norton Account is there any other Norton Internet Security listed under Products tab( which is already expired )?

Re: NIS 2010 reminder emails

ronwel — Tue, 29 Nov 2011 22:29:27 GMT

No...the only product listed is NIS 2010. Only one entry...with the correct serial number.

Re: NIS 2010 reminder emails

ronwel — Tue, 29 Nov 2011 22:37:20 GMT

Product Name Expiration Date Licensed Installs Available Installs What's this? Download

Norton Internet Security Oct 31, 2012 3 2

Download

Product Key
Product Serial Number
Registration Date
Product Language

XXXXXXXXXXXXXXXXXXXXXXXXXXXXX (x'd for security)

XXXXXXXXXXX

Oct 10, 2010
English

Re: NIS 2010 reminder emails

SUBASH_PRABU — Wed, 30 Nov 2011 03:23:46 GMT

Please contact our chat support from here to sort this problem.