topic Re: it is happening again, Live update in Norton Internet Security / Norton AntiVirus

it is happening again, Live update

jarrycanada — Thu, 15 Dec 2011 19:37:03 GMT

Nice,

NOT SOLVED......LiveUpdate Error 8920,223

NORTQN_SUCKS — Thu, 15 Dec 2011 19:43:05 GMT

WHAT NORTON NEEDS TO DO IS STOP HIRING ON CHEAP FOREIGN LABOR OR ADJUST THE PRICE OF PRODUCTS ACCORDINGLY.........PROBLEM IS WITH STAFF WHO CAN'T UNDERSTAND ENGLISH LANGAUGE AND THEN PROCEED TO WRITE CODE WITHOUT FULL KNOWLEDGE OF WHAT SAY'S........ANYONE TRY LIVE CHAT IT'S AS GOOD AS LIVE UPDATE...........**bleep**ING USELESS!!

Re: it is happening again, Live update

Apostolos — Thu, 15 Dec 2011 19:53:53 GMT

Hi,

Let's hope that when NIS will release the 2013 version that will be fixed.

Don't expect this to be fixed this year, since Symantec is trying to get it solved for the last 3 months unsuccessfully.

Regards,

Re: it is happening again, Live update

PapauZ — Thu, 15 Dec 2011 19:54:03 GMT

Hi,

did you clicked on View Summary to check which update(s) were not installed? Also if you run Live Update again, was that update installed during the 2nd run?

Re: it is happening again, Live update

Apostolos — Thu, 15 Dec 2011 20:07:27 GMT

Hi,

Norton activity map data.

Of course I ran LU manually about 50 times and it didn't work for the last 2 hours.

Do you think I should continue running LU 500.000 times more until it works?

Re: it is happening again, Live update

ferenzzz — Thu, 15 Dec 2011 20:13:46 GMT

Problem here too:

Re: it is happening again, Live update

Tony_Weiss — Thu, 15 Dec 2011 20:16:18 GMT

Hi everyone,

We're looking into this issue now. Thanks for letting us know about the LU errors. Please keep updating us on the status of this issue for you. Thanks again for your help and your patience.

Re: it is happening again, Live update

jarrycanada — Thu, 15 Dec 2011 20:22:10 GMT

HI Tony_Weiss I sent you a little something, my log file. I am having a really bad day, and on top of it I got this, I know you didn't request it but I got so annoyed by this problem that I just sent it to you. it still does it no matter what I do. I've rebooted ran it again. Big Red X on Norton activity map data.

Re: it is happening again, Live update

Davec33 — Thu, 15 Dec 2011 20:22:43 GMT

Yes, I see it too, but it looks like it's only "Norton Activity Map Data" that's not installing.

Re: it is happening again, Live update

GORPY1 — Thu, 15 Dec 2011 20:56:44 GMT

Norton Activety map will not complete it's update for hours now, and this is going to continue to go on for how long?....Thanks, Gorpy1

Re: it is happening again, Live update

Gretar — Thu, 15 Dec 2011 21:50:17 GMT

It seems that only the "Norton Activity Map Data" do not download.

Re: it is happening again, Live update

minddrifter — Thu, 15 Dec 2011 21:52:07 GMT

Just as a matter of interest its affecting N360 as well.

Re: it is happening again, Live update

ValtitudeCO — Thu, 15 Dec 2011 21:52:39 GMT

Same problem: Norton activity map data

I downloaded LiveUpdate.exe, and ran it, numerous times. Same error message keeps appearing although other virus updates run as they're supposed to.

Re: it is happening again, Live update

Atomic_Blast — Thu, 15 Dec 2011 21:56:38 GMT

Hi folks:

I too can confirm that it is a problem.

Hang tight.

Atomic_Blast :)

P.S. The lack of Activity Map data is really frivolous at this point.

Re: it is happening again, Live update

Krusty13 — Thu, 15 Dec 2011 22:00:22 GMT

Yep, Happening with 360 too.

Live Update is Failing : 5:10 PM ET US

uregmi — Thu, 15 Dec 2011 22:13:51 GMT

19.2.0.10

Live update is failing, pls fix asap.

Norton Activity MAP DATA

Re: Live Update is Failing : 5:10 PM ET US

uregmi — Thu, 15 Dec 2011 22:16:42 GMT

OK fixed now

thanks

Re: Live Update is Failing : 5:10 PM ET US

jbwnor — Thu, 15 Dec 2011 22:42:31 GMT

Iron Whitelist liveupdate continued to fail until a few minutes ago, even after the others were fixed. All seems ok now.

Re: Live Update is Failing : 5:10 PM ET US

crisoco8722 — Thu, 15 Dec 2011 22:43:35 GMT

This problem has been going on for too long now. If it wasn't for the fact that I do not trust automatic updates and have been doing my own manual updates then I would not have known there was a serious problem.

My issue is slightly different to many of you. When I run Live Update it either gives the message 'not all updates were successful' or 'failed to complete' with red 'completed'. I don't have an issue with the Activity Map.

Seems quite ridiculous to me to say in one breath 'failed to complete' and then say 'completed'.

All the logs say completed as well. Quite stupid and very misleading.

I would be better disabling Antivirus for now and install Avast Free AntiVirus until this issue is properly resolved. I may not get all the bells and whistles that Norton provides but at least I know I will be fully protected and not be presented with information that is false and misleading.

Why can't Norton put back the Intelligent Updater service so that at least we can get the downloads and protection that are needed when things go wrong!

Update: Just ran LiveUpdate again. Lost count how many times I have applied it. Ran successfully this time.

Re: Live Update is Failing : 5:10 PM ET US

john7 — Thu, 15 Dec 2011 22:47:19 GMT

I have most failing now, Activity map and Reputation Revocation List the current ones. Its great that things get sorted and get worse!