topic Re: Norton Internet Security 2012 - IE9: Toolbar Issue... in Norton Internet Security / Norton AntiVirus

Norton Internet Security 2012 - IE9: Toolbar Issue...

ShinOrochiX — Fri, 13 Jan 2012 19:29:20 GMT

Hello,

I have a problem on my desktop PC relating to NIS 12's toolbar. The toolbar is not working correctly; when I click on 'Still not working?' nothing happens; when I restart the browser nothing happens. Can someone help me...

Here are some details about the PC:

Norton Internet Security 2012 - 19.2.0.10

Safeweb/Browser Protection: ON

Up-to-date

Main product working fine, just the toolbar issue. I've ran malware scans; everything is malware-free.

Windows Vista Business - 32-Bit

Windows: Up-to-date

Internet Explorer 9 - 9.0.8112.16421 - Update: 9.0.4

BTW I have attatched a picture which shows everything...

Re: Norton Internet Security 2012 - IE9: Toolbar Issue...

senthilkumar — Sat, 14 Jan 2012 04:55:51 GMT

Hi ShinOrochiX,

Have you installed any other security product or any browser protection software on your machine. If yes, please uninstall that product and check the behavior again?

Thanks,

Senthil

Re: Norton Internet Security 2012 - IE9: Toolbar Issue...

ShinOrochiX — Sat, 14 Jan 2012 11:58:41 GMT

Hello

I do not have any real-time based security product installed apart from Norton, I have Malwarebytes' Antimalware (Free). The only product I do have that initialises with my browser is SpywareBlaster. I've had SpywareBlaster for many years a along with Norton and I've had no problems, I doubt it's SpywareBlaster causing the problem but I will check.

Thanks.

Re: Norton Internet Security 2012 - IE9: Toolbar Issue...

ShinOrochiX — Sat, 14 Jan 2012 19:18:17 GMT

I disabled and removed SpywareBlaster but the problem is still occuring. Any more help?

Re: Norton Internet Security 2012 - IE9: Toolbar Issue...

senthilkumar — Sun, 15 Jan 2012 15:03:45 GMT

Hi ShinOrachix,

Thanks for the update.

Can you try the following options,

Install FF9 and check the Norton toolbar behavior?, This will help us to know where the problem is with IE or NIS

Can you check the behavior after turning OFF/ON for Antiphishing,Norton Safeweb,Browser Protection?

Your screen shot shows(mentioned below) you have some other toolbar, Could you please let us know what is that, If possible can you disable that tool bar and check the behavior?

Thanks,

Senthil.

Re: Norton Internet Security 2012 - IE9: Toolbar Issue...

bjm_ — Sun, 15 Jan 2012 17:45:31 GMT

re: Green Doughnut :smileyhappy:

google.co.uk | WOT Reputation

WOT ~ No problems with FF9 & IE8

Used WOT for years....even before SafeWeb

populates to browser search results next to Norton...even populates to email links.

(also used SpywareBlaster for years w no prob)

$.02

NIS12

Re: Norton Internet Security 2012 - IE9: Toolbar Issue...

ShinOrochiX — Tue, 17 Jan 2012 22:01:37 GMT

Sorry for the late reply (i've recently been very busy) I will follow the instructions and report back soon.

Thanks.

Re: Norton Internet Security 2012 - IE9: Toolbar Issue...

ShinOrochiX — Tue, 31 Jan 2012 21:43:06 GMT

Hello

I finally found a fix for the issue! As well as my NIS toolbar; IE's SmartScreen Filter as well as some other stuff also stopped working (randomly-I didn't even install any new programs) so I thought the best thing to do would be to fully factory reset IE. So I did that and tweaked the settings to my preference and everything was working fine, including NIS toolbar.:smileyvery-happy:

I didn't install Firefox as I thought it would be irrelevant, but anyway from the issues it seemed that it can only be an IE issue. My laptop running Windows 7 with Firefox was fine. Anyway the problem is fixed now and all is fine, thanks for the help anyway guys.