http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638971#M190989 <p>Everything seems to be back to normal but I would like to know what happened that precipitated my having to reset passwords for both my norton and id safe accts</p> Sat, 21 Jan 2012 02:51:42 GMT digiti123 2012-01-21T02:51:42Z http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638605#M190936 <p>I was in a continuous loop resetting my passwords. I kept getting errors like &quot;check my credentials', or &quot;network error check my connection&quot;[I am paraphrasing here]. My norton acct login page would change immediately to a page asking for my email for a reset email when I already had the reset password. It would not allow me to input the password. I had to work extremely fast before the page changed so I could type in the info...very strange indeed. Why weren't my passwords accepted to begin with and why was I told I had no profile? This password has worked for months! This does not instill confidence</p> Fri, 20 Jan 2012 19:59:39 GMT http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638605#M190936 digiti123 2012-01-20T19:59:39Z http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638925#M190985 <p>Hi digiti123,</p> <p>&nbsp;</p> <p>Are you still seeing these issues?&nbsp;</p> Sat, 21 Jan 2012 01:57:33 GMT http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638925#M190985 Tim_Lopez 2012-01-21T01:57:33Z http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638971#M190989 <p>Everything seems to be back to normal but I would like to know what happened that precipitated my having to reset passwords for both my norton and id safe accts</p> Sat, 21 Jan 2012 02:51:42 GMT http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638971#M190989 digiti123 2012-01-21T02:51:42Z http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638995#M190992 <p>HI digiti123,</p> <p>&nbsp;</p> <p>There were some server issues earlier that may have caused the problem. Sorry for the inconvenience!</p> Sat, 21 Jan 2012 03:33:38 GMT http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/638995#M190992 Tim_Lopez 2012-01-21T03:33:38Z http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/639291#M191037 <p>I was hoping it as something like a server problem...It would help if we could be informed of this so we don't waste time trying to &quot;fix&quot; things unnecessarily. Thank for your explanation.<br><br></p> Sat, 21 Jan 2012 17:27:18 GMT http://community.norton.com/t5/Norton-Internet-Security-Norton/Passwords-were-not-accepted-for-my-norton-acct-and-id-safe/m-p/639291#M191037 digiti123 2012-01-21T17:27:18Z